BOLD Subscriptions

The support team has been wonderful. Each one I've contacted has been a pleasure to work with. This morning Nir helped me with a couple of items and he was great. He immediately understood the problem and resolved both items very quickly. Thank you!!!

Only 4 stars as it does not work with local delivery and pick up which causes some problems in our way to sell. I really hope this get´s fixed very soon!

We use version 1 on 2 other sites, initially installed version 1 on this site and converted to version 2. Good app but very basic as an initial launch. The payment integration into standard Shopify and the use of standard Shopify discount codes in v2.0 is the big plus for this app. Unfortunately, version 2 is really lacking a lot of functionality. Both basic and complex. Hopefully, the team at Bold can add some functionality soon. Pros
Fast and clean widget
Great integration into Shopify products
Supports Shopify discount codes
Uses Shopify standard payment gateway and other features such as cancellation etc.
A product can be on more than one subscription group. Cons
Lack of customisation except if you edit the code. No tagging.
No Convertible subscriptions
No Build a box subscriptions 

Watch out! This is one of those apps where they make cancelling and getting a hold of them an absolute nightmare. There goes $250+...The app is also very laggy..Be careful!

Customer support is great! They have helped me with any problems I have faced. Thanks Chintak for making this a easy process.

Very bad support. I am trying to contact support for days and they are not getting back to our queries... My Bold subscription has stopped functioning suddenly. I am not getting orders as well due to this.

FYI this app doesn't automatically integrates with Streamline theme(from Shopify) but I contacted the support. In my experience support was better via email than chat and Rushit directed my ticket to the developer team and they installed all the code I think in a day. I am also currently dealing with some specific issues we need to set up in the app so the support has been great. As soon as we are using the app in the shop will update how it works but for now very happy with the service.

I like the idea of Bold as a service though they have quite a number of improvements to be made. We have a few other websites that use different subscription services and Bold is the weakest. The support on Bold needs to be improved significantly. It's hard to know where you stand and moving away from email support to a hard-to-find ticket system hasn't improved this. Bold Subscription V2 is ok if you have a simple subscription process which we have. There are a number of issues with the app itself though this will depend on the use case. I'll provide one example. If you have a Condition based product with variables and different price points for each variable under the same product type the subscription discount won't change with the variable. It's like the logic only loads with the product on page load but doesn't dynamically change when your product variables are selected. I'm an optimist and hope that these bugs can be ironed out in time before I build up the motivation to move everything over to Recharge Or Native. Frazer.

Quick and Great customer service by Kelsey. All questions could be answered within few minutes. Thanks

Really disappointed that BOLD created a new version of their app but just left us in the dust... they said months ago that migration was coming soon but they have done nothing and say its still not available for us. So for us to switch to the new version we would have to install the new version and manually migrate all of our customers and subscriptions ourselves. I don't think BOLD values their customers.