Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive customization options, allowing the creation of individual product variants and selection of products by collection. It's praised for its user-friendly interface, professional appearance, and easy customer navigation. Many have successfully used it to boost average order value through bundle boxes and gift hampers. The app's performance is reliable with no lagging issues reported. The support team is noted for its responsiveness, accommodating custom requests and code changes as needed.

September 30, 2022

Great app! Finally we found an app that responds to the needs of anyone who is looking to provide gift bundle options / DIY gifting. The app works very well, has many options and is easy to use, and most of all, it is simple and fun for users. There are many other apps that try to imitate this one, but their quality and customer support is nothing like StayTuned's. The latter really are happy to help you out and ensure you get the most out of the app. If we could give a suggestion, it would regard the discount encouragements. They allow you to implement discounts and show pop up messages as a user gets closer to reaching a desired number of products or a desired price, which is very handy. However maybe a small illustration (of a gift box filling up, or a progress bar charging) could be interesting to have as well, in addition to text pop up encouragements. People love to "complete things" and this visual aid could be interesting to try one day. We recommend this app to anyone who wants to offer a "create your own gift" on their website. There are many features (gift message, date, subscription forms, etc, etc, almost anything you can think of). Sprixy Box Team

Sprixy Box
8 days using the app
Staytuned replied October 3, 2022

Hi Sprixy team,
Grazie mille for this thoughtful and detailed review! It's so helpful for us to know what features you love (many options, easy to use), and what ideas you have for improvements. Our team is going to think through how we can improve the discount encouragements. We love your idea to show a progress bar, or even "fill up" illustration. We will reach out when we have some concepts fleshed out for this.

Thank you again for the time and energy you took to write this review. It is so helpful for us to know how to best serve you (and other merchants!).

Have a great day!

Edited December 16, 2022

"Do not use this app. it is not supported anymore. The bundle takes 8 minutes to be created." This was my first review. The team actually reached out to me to help me find solutions and they seem to be eager to fix their issues. I might give it a go in a few more weeks.

Hong Kong SAR
2 months using the app
Staytuned replied December 15, 2022

Hi Loving Signed team. We so appreciate your feedback in response to our email. Our app can do so much, that sometimes it is hard to get started. Next week we are pushing an update to make it more clear to use! Thanks for taking the time to reply to our email, and give us feedback. We are always here for you if you'd like to try our app again. <3

January 17, 2023

I will start by saying that we aren't live with this on our site, so I can't yet speak to how well it works over time. I am hopeful that it will be a great solution for us and hope that the team is able to work through the glitches and get their app humming along consistently.

That being said, I tested out at least 30 similar type apps to try to find one that could do what we needed and this one is the ONLY one that checked all of the boxes for us. Some features that made this one stand out are:
1) the ability to show all of the variants individually as selections
2) the ability to select products by collection
3) the ability to create different selection criteria for each step of the box/kit/bundle creation. For instance, on step 1, a person can select 1 of the options, but on step 2, they can select 1-4 of the options
4) the ability to create forms that collect information throughout the box/kit/bundle building process
5) the ability to create customized tiered pricing depending on the items selected.
6) the ability to manage the product/variant inventory and have those updates reflect in the kit/box/bundles

I have experienced some glitches as I've been testing it, but migrating to their newest "Simple & Fast" option did solve the primary issue I was facing. The support team has been very responsive, respectful, and helpful as I've had questions or run into problems. So I am hopeful this will be an integral part of our new website and help things run smoother on the front end and the backend.

United States
4 months using the app
Staytuned replied January 17, 2023

Hi team Pilla!

We feel so seen (get it??) Your review just made our day!

Your product selection is a perfect use case for our app, as it seems you sell single products, curated kits and build your own. We are eagerly awaiting to see your full site to see your plans for merchandising, so we can continue supporting you.

If you experience any more glitches, shoot us a note and we will work with you to resolve.

Thanks again for giving us a shot (get it? We are having lots of fun with glasses and shooting jokes 🤓)

October 7, 2022

I downloaded this app a few months ago and loved the look and feel of it, but couldn't figure out how to get it to work right for my store. So, I deleted it and tried 5 more apps (probably all of the custom box builder apps available on shopify). I was not happy with any of those, and downloaded this app again. I decided to reach out to customer service to help me. I was so shocked with the help I received. Hamza fixed my tech issues almost immediately, and he was super responsive to any of my questions. I give an A+ for communication and support! Add that to the fact that the builder is of great quality, I am very excited to use this in my store for years to come.

Let It Be Baby
United States
6 months using the app
Staytuned replied October 13, 2022

Hi there!
Thanks for your review. You hit on something we are really excited to improve, the onboarding experience. Our app can do so much (as you know), and we should do a better job of teaching folks how to use it.

We are so happy you stuck with us, and reached out to our stellar support team to help you. Just like your products, we aim to be practical.

Thanks for putting your builder on your homepage.

Shoot us a note whenever you need more help! 👶

October 18, 2022

The app is fairly easy to use. Was able to setup some bundle products. But my issue is that I haven't been able to get support to respond to me about some of my issues. I've emailed them, but haven't received any responses. They also say there is a chat, but this feature doesn't appear anywhere for me. I essentially am having trouble with how the products show up in shipstation. The products come over as a product description instead of a line item of products in their bundle. So then we have to read through a paragraph of product names to try and figure out what needs to go in what box. If they came through as line items it would be 1000 times better.

United States
3 months using the app
Staytuned replied October 19, 2022

Thank you for your direct and honest review. I'm truly sorry about your poor experience with Box Builder so far. We set high standards for ourselves and we have not met those standards.

I've reached out to you directly by email to get more details, and our team will start working on this immediately. You may be happy to hear that we do have a way to "unwrap" bundles to ensure they can integrate with automation software like ShipStation.

I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time.


Hannes Bez
Customer Experience Lead

April 6, 2023

I recently used the Box Builder app to create bundle boxes for my Shopify store and I must say, I am very impressed with the app and the support team behind it. They were extremely helpful in fixing the issues I had with the size label, mouse cursor and item showing up in the catalog. I appreciate the quick and efficient response of the support team.

Overall, I found Box Builder to be the best option among all the bundle box apps available on Shopify. It was easy to use, had a lot of customization options, and most importantly, provided a great user experience for my customers.

I highly recommend the Box Builder app for anyone looking to create bundle boxes for their Shopify store. Thank you to the Box Builder team for providing such a great product and excellent support!

Emily's Customized
United States
4 months using the app
Staytuned replied April 7, 2023

Thanks for taking the time to write such an amazing review! We are very happy to hear that you are satisfied with the features BoxBuilder provides. Please rest assured that we will continue working hard to provide you with an app that helps you run your business.

Please let us know if there's anything else we can help you with! Cheers!

May 12, 2023

I was VERY disappointed in their customer service. I started trying to get the app integrated into my online shop on March 27 and still did not have things working smoothly by May 2nd. We were up against a wall as we wanted to launch for Mother's Day and needed time to market the new product line and build awareness.

On May 3rd, after not hearing back from them and having no resolve, I deleted the app and went with a different one that I had up and running by the next day with no issues.

We lost sales and too many hours of my time working through the issues with this app. When I requested a refund for the month of April, because I was not able to use their product due to issues, I was told that their policy would not allow me to be refunded. Very unhappy and disappointed.

Swon & Company
United States
About 1 month using the app
Staytuned replied May 12, 2023

Thanks for taking the time to write this detailed review.

I'm disappointed that we couldn't meet your needs. I recognize and can understand why you'd feel frustrated after this experience.

However, I have to admit that things look a little different from my perspective. My support team did their best to assist you, and after reviewing the entire case in detail, I believe they did their job well. As for the refund request, I was the person who denied that request, and upon reflection, I got that wrong. I will follow up with you by email to discuss further.

I'm aware you chose another solution for your business. I wish we could've figured out a way to keep you on board as a customer, but I do hope the other solution works out well for you and Swon & Company manages to thrive.


Hannes Bez | Director of Customer Experience - Box Builder (Staytuned)

November 3, 2022

Have been using this App for 18 months or so now and it has worked perfectly the whole time. I have had a few custom changes / requests along the way and the support team have always been super responsive & helpful and the app itself is really easy to use. Would definitely recommend Box Builder to anyone wanting a Create Your Own Hamper / Build A Box function. Thanks Hamza for your help with my latest request!

Greenify Co.
Almost 2 years using the app
Staytuned replied November 15, 2022

As soon as we hire our first employee in Australia, we know where they are getting their welcome gift!

Thanks for being a long-time customer. We are always here to help as your products and needs change!

May 22, 2023

I've had a great experience with BoxBuilder. It works really well for my build your own gift boxes. I like the wide selection of features and options, they're all are quite logical and easy to set up yourself. When I've struggled on my own, the Support team has been helpful and quick. The layout on my site looks professional and is easy to navigate for my customers.

Inspirational Tea Co.
Almost 2 years using the app
Staytuned replied May 22, 2023

Thank you for an Inspirational review! We really love reading these kinds of comments about our app, it helps fuel our motivation to be better!

If you have anything else in mind that you need help with, you know where to reach us! Cheers!

December 18, 2022

Extremely glitchy and comes up with an error page when adding to cart daily. We've been communicating with support and they haven't managed to solve the issue. They said it's due to:

         A: The store had likely manually deleted/edited the variants of the product included in the bundle

         B: The store made modifications/changes in the product that is included in the bundle.

         C: Numerous changes in the builder setting. 

Nothing has been done on our end. We've received many emails from customers about not being able to add the kit to cart.

3 months using the app
Staytuned replied December 19, 2022

Thanks for touching base. I'm really sorry about your poor experience so far. I don't like that our communications to you made it sound like you might somehow be causing these issues without complete clarity on how and why that might be occurring - I'll be working with my team to improve on that.

I know we've already escalated this to high priority with our tech team and you're still working closely with support to solve the problem. I'll be overseeing this scenario until we resolve it for you. Thank you for your patience.

Hannes Bez | Customer Experience Lead - Staytuned (Box Builder)