ZenBox: Bundle Builder

I would not recommend. Really poor support (none). Although one of my questions was answered, the lack of support was dreadful. No answers for hours (at all) and the function does not work to book a 121 session. Total silence when I had quite simple queries. Have gone with a different app that can support me.

The App is very useful and affordable for a small business.

However, its very hard to understand how set it up and edit to make changes. Ron was very helpful and sent me videos so I could make the changes I needed, but it was a bit overwhelming. I really wish they would help us with some of the changes and edits instead of making it so DIY.

Good customer service and great app.

A Game-Changer for Custom Orders and Holiday Sales!

This app has been an absolute game-changer for our website! It makes creating custom bundles and gift boxes effortless and has completely elevated our holiday sales strategy. The flexibility to adjust pricing, apply discounts, and even layer them with other Shopify discounts is a huge plus.

Our customers love the ability to build personalized bundles, and the holiday-themed options have made gift-giving so much easier for them. The intuitive layouts and infinite styling options allowed us to perfectly match the builder to our site’s design.

The ability to add forms for custom text or image uploads is another fantastic feature, especially for customers looking for personalized touches.

Overall, this app has helped us boost our average order value and engage customers in a way we haven’t been able to before. Highly recommend it to anyone looking to maximize sales and enhance the shopping experience!

I use this app to create an experience for customers where they can feel like they are packing their own gift box to spoil someone special in their life. I've had very good support from the team with giving advise on how to use the app best. They even take the time to do video calls and screen sharing at a time convenient to their customers - even if that means very early hours for them.

Update: More than 3 years using this app and there’s just nothing else like it. Great user experience. The team makes the effort to understand their clients crucial features and assists to make sure the app works perfectly. Very happy! Thank you

They have been very helpful in trying to get the newest Bundler Builder app to be as effective as it can especially before for the holidays. They let us know if our requests are something that they can help improve on their app or if they are limited by Shopify parameters.

We have been using this app for nearly two years, and it has proven to be a reliable and valuable asset to our business. The support team—Lauralynn, Rafael, Bunny, Myam, and Arcealito—has been exceptional, consistently providing quick and effective responses to any issues we've encountered. Their dedication to building a great product and helping their clients succeed is evident.

The back-office interface is user-friendly and offers a range of customization options, allowing us to provide a tailored service for our clients. I highly recommend giving this app a try. Special thanks to Lauralynn for her responsiveness and assistance in getting the most out of the app.

We have looked at soooo many apps to find the one that fits our needs perfectly. This is by far the cleanest looking, easiest to navigate that we have found. Ron was AWESOME in quickly helping me figure out a couple minor issues I was having (after another rep gave me a canned 'this is not possible with the app' response). I appreciate the extra effort taken and am thrilled that this app is going to work. Thanks Ron!

There's pretty much only one rule for software: if you're going to significantly change it, you need to warn your users with plenty of lead time. That's doubly true if you're removing a core feature.
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This app no longer works with subscriptions, an absolutely core feature. Not only that, but they promoted this update for months via email, and never once mentioned that subscriptions would no longer be supported.
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In fact, this very app page currently promotes the app as supporting subscriptions, which is false. They haven't even bothered to update this page.
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Go to their website and search the term "subscription." What do you find? No mention anywhere that subscriptions are no longer supported.
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After their update broke this core function of our website we spent days reaching out to them trying to figure out how to fix it, only to have our issue finally escalated to then be told 'yeah that features gone.'
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No remorse, no apology, no 'oh oops, in our weeks of spam emails about this major update we forgot to mention that a core feature would be removed, sorry about breaking your website.'
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It's obvious that they prioritized keeping clients paying over informing their clients, and decided to go for a "so sorry that happened" approach over a "heads up this is what's coming" approach.
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Even if there is no way to continue to support subscriptions based on the new API (doubtful but let's assume) they should still notify everyone in advance that subscriptions will no longer be supported, it should be stated on their website at least somewhere, and it should be on this very app page, and certainly should no longer be promoted as supporting subscriptions on this page (!).
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Sadly, I would not recommend trusting your business to this team, as there is no knowing when they'll pull the rug out from under you and your customers, and their practices of misrepresenting their features here as I type this, in addition to their decision not to forewarn users that subscriptions would be broken, are both inexcusable for any app.

I typically don’t leave negative reviews, as I recognize the impact they can have on small businesses. However, I believe it's important to share my experience. I reached out several times for assistance with technical issues that have hindered my ability to use the app for over five months. The only resolution offered was a $30 credit, which covers just one month. I hope that by sharing this, other small businesses can be aware of potential challenges and avoid the loss of time and resources that I encountered.