Overall rating
4.1
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to create custom sets and kits, enhancing customer shopping experiences. It's praised for its compatibility with any subscription app using Shopify's API, unique functionality, and reliability. Many appreciate its user-friendly interface, compatibility with large product catalogs, and wide feature selection. The support team is noted for their responsiveness and willingness to go the extra mile. It's particularly beneficial for businesses offering personalized products, simplifying the fulfillment process. Merchants commend its speed, performance, and customization options, including product/variant inventory management and kit/box/bundle updates.

September 28, 2020

I spent months trying to find the perfect "build a box" app and am so glad I came across Box Builder. They're the only app on the market that truly is a customizable builder with various steps. The team at Box Builder (specifically Andy) is amazing to work with -- they fix anything within a couple of hours and are so responsive to any questions I have. I recommend Box Builder to ANYONE looking for an app for customizable gift boxes, build your own kits, or just bundles in general. This is the best $20 a month you'll spend on Shopify Apps and will save you THOUSANDS of dollars that you would spend on a developer.

Lotte321
United States
Over 2 years using the app
Staytuned replied September 28, 2020

A big thanks from us for your review and for working with us over the last few days! Best of luck with the launch!

Edited November 20, 2023

I use this app to create an experience for customers where they can feel like they are packing their own gift box to spoil someone special in their life. I've had very good support from the team with giving advise on how to use the app best. They even take the time to do video calls and screen sharing at a time convenient to their customers - even if that means very early hours for them.

Update - it’s been 2 years I used this app. The new faster builders are great. Support always there to help. Still very happy!

My Starlings (Pty) Ltd
South Africa
Over 2 years using the app
Staytuned replied December 7, 2021

So happy we were able to help you!! As past merchants ourselves, our entire goal is to make your job easier. We use the early mornings as an excuse for more ☕ !!

May 21, 2021

Love the Box Builder interface on our website - very clean and a great user experience. Plus, Customer Support is fantastic! The team is incredibly responsive, making set-up and troubleshooting a breeze!

Lēto Foods
United States
Over 2 years using the app
December 1, 2021

Really easy to set up and the customer service is great. Super helpful and even took on my suggestions when i gave it to them.

RAPSCALLION_SODA
United Kingdom
About 2 years using the app
February 1, 2022

This is the perfect app if you are looking for customers to be able to build your own gift box within your website. Can select when products you include and the steps. Makes it easy and gives customers a good experience. Support has been helpful in answering my questions and helping me.

Petite Co au
Australia
About 2 years using the app
Staytuned replied February 16, 2022

Thank you for taking the time to write this review! Our team learned a few things from answering your questions, so it looks like we're actually helping each other.

May 9, 2022

J'utilise cette application depuis plus d'1 an. Malgré quelques soucis de bugs, l'équipe de Box Builder est très réactive et vous accompagne pour trouver la meilleure solution.

Ô les Box
France
About 2 years using the app
October 15, 2020

I required an App that allowed my customers to build a box of products, starting with the required item of the box itself before they could proceed to adding products. When researching the right App for me, I noticed this feature seemed to be missing from other similar Apps. The Box Builder has met every need in terms of creating the best build-a-box experience for my customer. I'm in no way tech-savvy, and it was surprisingly quite straight forward to use. Their support guy Andrew was available to answer all of my tedious questions and concerns, even over the weekend when I wasn't expecting a response. He quickly solved the issues I encountered- trust me, there were many (from my end, not the App!)- and thankfully was very patient with me! Overall, I'm very happy with the App and support I've received, my website looks and works beautifully. I highly recommend the App (and my website- theparceledit.com.au !! ;) #SneakyPlug)

The Parcel Edit
Australia
About 2 years using the app
Staytuned replied October 16, 2020

Thank you so much for the review! The site looks great, plug away!

January 3, 2022

This app is both customer and merchant friendly in ease of use. The support team is really amazing - I've had a couple difficulties with my builders and the team has been committed on multiple occasions to troubleshooting and walking me through options that are most applicable and beneficial to my store.

shop.txiki
United States
About 2 years using the app
Staytuned replied February 14, 2022

Thanks for your great review! We loved working with you. I think we may have learned just as much from helping you as you learned from us!

October 14, 2020

This is exactly the app that I've been searching for! The support team, specifically Andy, was super helpful. Andy went above and beyond to answer my questions and to make sure everything was set up properly. I highly recommend this application, and thank you to the Box Builder team!

TABI JET SETS
United States
About 2 years using the app
Staytuned replied October 14, 2020

Thank you so much for the review! It's been a pleasure.

January 25, 2022

I have used this app for my client and the app is great. Support persons are also helpful. I have used the support for the issue coming in my website and the support helped me in that

gogoboxshop
Philippines
About 2 years using the app
Staytuned replied February 16, 2022

Thanks so much for your great review! Happy we could help out. We pride ourselves on our customer service.