Reviews (178)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for creating customizable product bundles and gift boxes, enhancing the shopping experience and boosting sales. It offers features like step-by-step customization, conditional logic, and seamless theme integration. The app is versatile, reliable, and works well across various product types. Merchants also praise the responsive and effective customer support, which enhances their back-office experience.
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After the new release, the app is not supporting to any 3rd party payment gateways. Also support is very bad and not helpful.
Hi, thanks for your review. We are now using the Shopify Bundles API, which only works with Shopify Payment processing. We will ensure to communicate that to our merchants in the future. We are here if there is anything we can do outside of this to help you!
DO NOT download this app - when it stops working, there is literally zero customer service. Zero response. We're scrambling to find a replacement since this is non-functioning and no one will get back to us after FOUR DAYS of repeated inquiries.
I sincerely apologize for the issues you've encountered with our app, and for the unacceptable response time from our support team. I understand how important it is to receive a prompt response from support when needed, I'm sorry that we've disappointed you, we've clearly let you down.
I'll reach out to you personally and hopefully, you'd give us a chance to make your experience better. Again, I apologize. I hope to hear from you soon.
Respectfully yours,
Sharky
Team Supervisor - BoxBuilder
I spent months trying to find the perfect "build a box" app and am so glad I came across Box Builder. They're the only app on the market that truly is a customizable builder with various steps. The team at Box Builder (specifically Andy) is amazing to work with -- they fix anything within a couple of hours and are so responsive to any questions I have. I recommend Box Builder to ANYONE looking for an app for customizable gift boxes, build your own kits, or just bundles in general. This is the best $20 a month you'll spend on Shopify Apps and will save you THOUSANDS of dollars that you would spend on a developer.
A big thanks from us for your review and for working with us over the last few days! Best of luck with the launch!
Love the Box Builder interface on our website - very clean and a great user experience. Plus, Customer Support is fantastic! The team is incredibly responsive, making set-up and troubleshooting a breeze!
We purchased boxbuilder for our 400+ products. What we like about this app:
- ease of use/set up : everything is intuitive, you do not need to be an expert to configure the app. It's also quick to set up.
- built-in options to customise the app the way you like
- speed: we were afraid the app would lag or slow the process of choosing products to add in the bundle as we have several hundred products to chose from. But no issues there, the whole process is fast and working 100%. UX good. - kind support
What we liked less about the app: so far, everything seems to be working fine so nothing to say here.
There are a few cosmetic changes that we wish(ed) to make and that are not available in the options (font size, color this or that, buttons here or there, etc) but the app's support has been very responsive and making the code changes as we asked.
... so we do recommend boxbuilder, you can safely try it out!
Cheers
Merci!!
We are so appreciative that you wrote a review for us, especially that you wrote such a detailed review for us.
Our app can be so helpful for merchants with large numbers of SKUs (like you), so we worked hard to ensure it was fast as lightning ⚡ to handle that many SKUs, and we are so happy you appreciate that speed!
Thank you again, and we are happy to support any more customizations you'd like!
Honestly been great! It is a key component on how people order through my website. Never had any problems with the app. Highly recommend !
Thank you, Dave! It's been an honor to have been a central part of your business the past few years. We love the creativity you've used to make our app work so well as a tool for ordering custom meal boxes. We are always here to help as your business keeps growing!
Really easy to set up and the customer service is great. Super helpful and even took on my suggestions when i gave it to them.
This is the perfect app if you are looking for customers to be able to build your own gift box within your website. Can select when products you include and the steps. Makes it easy and gives customers a good experience. Support has been helpful in answering my questions and helping me.
Thank you for taking the time to write this review! Our team learned a few things from answering your questions, so it looks like we're actually helping each other.
J'utilise cette application depuis plus d'1 an. Malgré quelques soucis de bugs, l'équipe de Box Builder est très réactive et vous accompagne pour trouver la meilleure solution.
I required an App that allowed my customers to build a box of products, starting with the required item of the box itself before they could proceed to adding products. When researching the right App for me, I noticed this feature seemed to be missing from other similar Apps. The Box Builder has met every need in terms of creating the best build-a-box experience for my customer. I'm in no way tech-savvy, and it was surprisingly quite straight forward to use. Their support guy Andrew was available to answer all of my tedious questions and concerns, even over the weekend when I wasn't expecting a response. He quickly solved the issues I encountered- trust me, there were many (from my end, not the App!)- and thankfully was very patient with me! Overall, I'm very happy with the App and support I've received, my website looks and works beautifully. I highly recommend the App (and my website- theparceledit.com.au !! ;) #SneakyPlug)
Thank you so much for the review! The site looks great, plug away!