Reviews (178)

Overall rating
4.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating customizable product bundles and gift boxes, enhancing the shopping experience and boosting sales. It offers features like step-by-step customization, conditional logic, and seamless theme integration. The app is versatile, reliable, and works well across various product types. Merchants also praise the responsive and effective customer support, which enhances their back-office experience.

February 15, 2022

Really really helpful :) They respond to any queries really quickly and the app itself works well for building hampers or 'pick and mix products

Flory's Online
United Kingdom
Almost 2 years using the app
Staytuned replied February 17, 2022

Thank you! We really love those whimsical brackets so we're happy to hear we've been able to give your business a boost.

September 30, 2022

Great app! Finally we found an app that responds to the needs of anyone who is looking to provide gift bundle options / DIY gifting. The app works very well, has many options and is easy to use, and most of all, it is simple and fun for users. There are many other apps that try to imitate this one, but their quality and customer support is nothing like StayTuned's. The latter really are happy to ...

Sprixy Box
Italy
Almost 2 years using the app
Staytuned replied October 3, 2022

Hi Sprixy team,
Grazie mille for this thoughtful and detailed review! It's so helpful for us to know what features you love (many options, easy to use), and what ideas you ...

July 18, 2022

I love this app. Super easy to use and exactly what I needed. I just had a recent freezing issue, I'm sure it was something I did, and they fixed it immediately. Love the customer service!!!

realboks
United States
Almost 2 years using the app
Staytuned replied July 19, 2022

We are honored to be so highly promoted on your website homepage, thank you!! Also, thanks for all the inspiration, I feel like you single-handedly helped me plan out my ...

March 17, 2023

Great interface, terrible support. Been waiting four days for a response to why they're not showing fully on our website. With it coming to the weekend we are swapping to a new app. Very disappointing as the attention to detail on the interface is great, the customer service is not.

Pretty Suds UK
United Kingdom
Almost 2 years using the app
Staytuned replied March 18, 2023

Hi there, thanks for reaching out to us about this. I know we've already worked with you to identify the problem and a potential solution since you posted this review, and I' ...

Edited May 5, 2023

Hemos instalado Box Builder y nos está gustando mucho. Es muy intuitiva y fácil de usar. Además contactamos el servicio de soporte para unas dudas y nos ayudaron muy rápido.
Actualizo para comentar que ya llevamos más de 6 meses con la app y estamos muy satisfechos. El servicio de soporte es de 10*

La Chata Merengüela
Spain
Almost 2 years using the app
May 22, 2023

I've had a great experience with BoxBuilder. It works really well for my build your own gift boxes. I like the wide selection of features and options, they're all are quite logical and easy to set up yourself. When I've struggled on my own, the Support team has been helpful and quick. The layout on my site looks professional and is easy to navigate for my customers.

Inspirational Tea Co.
Australia
Almost 2 years using the app
Staytuned replied May 22, 2023

Thank you for an Inspirational review! We really love reading these kinds of comments about our app, it helps fuel our motivation to be better!

If you have anything else in ...

Edited May 20, 2022

UPDATE 5-20-22: I loved Boxbuilder before, but I am officially now their biggest fan. I had a a big issue that I could not fix on my own and have a BIG launch tomorrow. I was close to tears thinking after weeks and months of planning that I would not be able to launch if I could not get a hold of the developers. Well, after sending several emails, Hamza responded. It is the middle of the night ...

Pottery Awesomeness
United States
Almost 2 years using the app
Staytuned replied February 14, 2022

Wow, thank you for this glowing review! Want a job on our marketing team? ;)

Seriously though, we're so happy we could deliver such a great experience. We strive to make a ...

August 10, 2022

Wonderful support team! Great functionality. Hugely profitable app! We have used for nearly two years and are extremely happy with the overall experience.

RoosRoast
United States
Almost 2 years using the app
Staytuned replied August 19, 2022

We, like you, hard working people, working hard. Building skills, all skills, communication skills, box building skills.

We love that you love us, and hope you love that we ...

Edited May 6, 2022

Customer service recently has been really great. My layout is so much cleaner and easier to use now. With such apps, there's always something you'd like to be able to change - layout or otherwise - and not only is this team is quick to add those suggestions to the list, but they will help you with a short term solution if at all possible.

Homegrown Wrappings Gift Company
United States
Over 1 year using the app
Staytuned replied December 7, 2021

We are working so hard to reply quickly, and be as helpful as possible. It was a delight working with you and we're happy you're happy! 😊

February 15, 2022

This app does exactly what I need it to do. Customer service was really great. They worked with me to change some things and were very quick responding to queries.

The Lemonade Stand
Canada
Over 1 year using the app
Staytuned replied February 25, 2022

Thank you! Jalal and Hamza love any chance to work their magic for customers. Really happy to hear you've found the right fit with us!