Reviews (178)

Overall rating
4.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating customizable product bundles and gift boxes, enhancing the shopping experience and boosting sales. It offers features like step-by-step customization, conditional logic, and seamless theme integration. The app is versatile, reliable, and works well across various product types. Merchants also praise the responsive and effective customer support, which enhances their back-office experience.

October 15, 2020

I required an App that allowed my customers to build a box of products, starting with the required item of the box itself before they could proceed to adding products. When researching the right App for me, I noticed this feature seemed to be missing from other similar Apps. The Box Builder has met every need in terms of creating the best build-a-box experience for my customer. I'm in no way tech ...

The Parcel Edit
Australia
About 2 years using the app
Staytuned replied October 16, 2020

Thank you so much for the review! The site looks great, plug away!

January 3, 2022

This app is both customer and merchant friendly in ease of use. The support team is really amazing - I've had a couple difficulties with my builders and the team has been committed on multiple occasions to troubleshooting and walking me through options that are most applicable and beneficial to my store.

shop.txiki
United States
About 2 years using the app
Staytuned replied February 14, 2022

Thanks for your great review! We loved working with you. I think we may have learned just as much from helping you as you learned from us!

October 14, 2020

This is exactly the app that I've been searching for! The support team, specifically Andy, was super helpful. Andy went above and beyond to answer my questions and to make sure everything was set up properly. I highly recommend this application, and thank you to the Box Builder team!

TABI JET SETS
United States
About 2 years using the app
Staytuned replied October 14, 2020

Thank you so much for the review! It's been a pleasure.

January 25, 2022

I have used this app for my client and the app is great. Support persons are also helpful. I have used the support for the issue coming in my website and the support helped me in that

gogoboxshop
Philippines
About 2 years using the app
Staytuned replied February 16, 2022

Thanks so much for your great review! Happy we could help out. We pride ourselves on our customer service.

May 17, 2023

Support is great.

I had some trouble with my load speed and the team were very quick to help. They suggested areas for me to improve my box builder.

I appreciate approach the fast action. Thank you so much!

The Label House Collection
Australia
About 2 years using the app
Staytuned replied May 17, 2023

Thank you so much for this amazing review! We are glad to hear that our team was able to provide a quick answer to your inquiry and provide suggestions to improve your ...

January 17, 2023

I will start by saying that we aren't live with this on our site, so I can't yet speak to how well it works over time. I am hopeful that it will be a great solution for us and hope that the team is able to work through the glitches and get their app humming along consistently.

That being said, I tested out at least 30 similar type apps to try to find one that could do what we needed and this one ...

Pilla
United States
About 2 years using the app
Staytuned replied January 17, 2023

Hi team Pilla!

We feel so seen (get it??) Your review just made our day!

Your product selection is a perfect use case for our app, as it seems you sell single products, ...

November 9, 2020

Love this app! It's ticked all of the boxes for our business needs and has allowed us to sell gift boxes in a user friendly and attractive way. The customer service has been amazing, Andy has been so helpful. Highly recommend this app.

Hermosa London
United Kingdom
Almost 2 years using the app
Staytuned replied November 25, 2020

Thank you so much for the review!

November 17, 2023

Great app. Fantastic support. 5 stars.

Anglesey Hamper Co.
United Kingdom
Almost 2 years using the app
Staytuned replied December 28, 2023

Thank you so much! We always love talking to you. Happy to help!

November 25, 2020

This is an amazing app. Easy to add to your site and with lots of options to customize your box builder process. But what is even more amazing is that the developer is very approachable and ready to help. We wanted to remove some info from specific steps of the box process and they helped us to remove that with custom coding. Recommended!

Gift Box and Co
United Kingdom
Almost 2 years using the app
Staytuned replied December 1, 2020

Thank you so much for the positive review!

December 7, 2021

I am very disappointed with not only this APP but the service I have been receiving (or not receiving) from their support team. I have emailed countless times over the past few days about an issue that came up while creating my builder. Essentially all the work I put into the builder got deleted not once, but twice. I emailed the support team and they replied with "we will get back to you shortly ...

Knots & Blooms Gifts
Canada
Almost 2 years using the app
Staytuned replied December 7, 2021

Hi there - we are so sorry! Our email service, Intercom, is down right now due to the AWS outage. Thanks for your time on a screenshare, fixing your issues is our #1 priority ...