Reviews (178)

Overall rating
4.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating customizable product bundles and gift boxes, enhancing the shopping experience and boosting sales. It offers features like step-by-step customization, conditional logic, and seamless theme integration. The app is versatile, reliable, and works well across various product types. Merchants also praise the responsive and effective customer support, which enhances their back-office experience.

July 31, 2024

The guys couldn’t have been more helpful during our set up. Any small issues were resolved straight away and we’re really looking forward to using bundle builder on our store

Lylehill Farm
United Kingdom
8 months using the app
Staytuned replied August 2, 2024

Hey there Lylehill Farm and team!

The team had a wonderful time help you out! We're glad that we were able to fix everything during set up. We will continue to work on improving your experience.

Please feel free to reach out to us again if you need any help. Thank you for choosing Bundle Builder!

July 12, 2024

We have been using this app for nearly two years, and it has proven to be a reliable and valuable asset to our business. The support team—Lauralynn, Rafael, Bunny, Myam, and Arcealito—has been exceptional, consistently providing quick and effective responses to any issues we've encountered. Their dedication to building a great product and helping their clients succeed is evident.

The back-office interface is user-friendly and offers a range of customization options, allowing us to provide a tailored service for our clients. I highly recommend giving this app a try. Special thanks to Lauralynn for her responsiveness and assistance in getting the most out of the app.

Foodiepages
Canada
About 2 years using the app
Staytuned replied July 15, 2024

Hi Tom,
Thank you so much! The fact that you've built your business around our app is an honor we take incredibly seriously. We aim to be excellent partners to you, and are so appreciative for your kind words.

Here's to continuing to support you and your fabulous business!

- Lauralynn

September 3, 2024

I've been a customer of Shopify for years with several businesses. This is the best box builder, gift builder app. I had a couple of questions about it and Bunny is awesome with support. Patient, kind and funny. When you are stressing about your website the last thing you want is rude customer support.

I am going to use this app for my other business, as well. If you have a question, don't hesitate to reach out. They are really good.

Weirdoughs
United States
6 days using the app
Staytuned replied September 5, 2024

Hey there Weirdoughs team!

Thank you so much for your kind and helpful feedback. Bunny had a great time helping you out! We're glad that you received the support you needed, we'll make sure that he's recognized for an excellent job!

If you need help with anything else, you know where to reach us!

July 15, 2024

We've tried all of the bundle apps from the store and this is hands down the best value. It's probably has 90% functionality of all other apps with a reasonable pricing structure where you are not locked in paying for the revenue the app assisted to generate. It also has a ways to customize the experience which other apps mostly missing. Highly recommend.

FlightSimBuilder
United States
About 1 month using the app
Staytuned replied July 19, 2024

Hi there FlightSimBuilder and team!

Thank you so much for taking the time to share your experience with our app! Your recommendation will surely take us a long way.

If you need any help, please feel free to reach out to our team. Thanks for choosing BundleBuilder!

Edited August 2, 2024

Edited from 1 star:
Our business encountered some very frustrating issues with the app that have recently been resolved. The process was lengthy due to back and forth communication and trying to determine which side the issue was on. I initially wasn't happy with the responses we got from Bundle Builder requesting help. That being said, as soon as Hannes from the customer service team reached out it really turned things around. He was very on top of communicating with me about timelines and how they were working behind the scenes to figure out the issues. Ultimately it was a long process to get there, but I did feel that he genuinely cared about helping us out. I still find that the user interface isn't the most straightforward, but we will continue to use Bundle Builder, as I'm much more confident in the customer service we received - it made all the difference.

Euclid Farms
Canada
Over 3 years using the app
Staytuned replied April 4, 2024

Hi Hilary, I'm so sorry about the poor experience you've had with us. It's true that the technical issue isn't actually being caused by BundleBuilder, but we definitely could (and should) have handled this better. I'll be reaching out to you directly to see if there's anything I can do to help clear this up for you and hopefully restore your trust.

Hannes Bez | Director of Customer Experience

June 25, 2024

Really straightforward app to install and set up; great upgrade and excellent customer service - wouldn't hesitate to recommend!

Irish Design Shop
Ireland
About 2 years using the app
Staytuned replied June 26, 2024

Hi there Irish Design Shop and team!

Your recommendation is highly appreciated! We're glad that you had an amazing experience with our app and the customer service we provide. We will continue to work hard to improve our service.

If you need any help or have questions, you know where to reach us!

May 24, 2024

Solid app. I usually dont have a problem and if there any glitch, developer takes care pretty fast any issues.

Yuti Gift Box
United States
11 months using the app
Staytuned replied May 27, 2024

Hey there Yuti Gift Box and team!

Thank you so much for taking the time to leave us a review! Your support helps us a lot and we appreciate it a lot.

If you need any assistance, you know where to reach us!

June 8, 2024

After the new release, the app is not supporting to any 3rd party payment gateways. Also support is very bad and not helpful.

BoxUp Luxury Gifting
India
Over 1 year using the app
Staytuned replied July 1, 2024

Hi, thanks for your review. We are now using the Shopify Bundles API, which only works with Shopify Payment processing. We will ensure to communicate that to our merchants in the future. We are here if there is anything we can do outside of this to help you!

March 27, 2024

Thank full for this app and also the costumer care is great. Thank you!

IKDANKJOU
Netherlands
12 months using the app
Staytuned replied April 1, 2024

Hey there IKDANKJOU Team!

I'm glad to hear that our support team was able to help you out! We take pride in making sure that our merchants get the support the support they need, and we're very happy with the feedback you provided!

If you need anything else or have any questions, please don't hesitate to reach out. Thanks for choosing BundleBuilder!

June 3, 2024

Excellent support, bon suivi, rapide et très professionel.
Un gros merci

Sexy Surprise
Canada
Over 2 years using the app
Staytuned replied June 5, 2024

Hey there Sexy Surprise and team!

You just made our day with this amazing review! We're thrilled to hear that our support team was able to help you out. If you need anything else, in the future, you know where to reach us!

Thank you for choosing Bundle Builder!