BUCKS Currency Converter PRO++

BUCKS Currency Converter PRO++

Reviews (1,740)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its automatic price conversion based on customer locations, enhancing international sales and customer engagement. It features a user-friendly interface with a customizable currency converter and additional functionalities like shipping insurance. The app is fast, lightweight, and does not slow down websites. Support is praised for being responsive and effective, providing 24/7 assistance and custom coding solutions.

December 9, 2024

Had an issue, and the customer support is great; it helped fix the problem fast.

Oni Jewelry
Thailand
Over 1 year using the app
Helixo replied December 10, 2024

Thank you for your kind feedback!

We're happy to hear that our customer support could resolve your issue quickly.

In case of further queries please contact us at support@helixo.co or via our in-app chat.

We are always happy to help you.

- Helixo Support Team

December 21, 2024

I recently had an issue with currency conversion and reached out for assistance. Tinu was absolutely amazing! She was incredibly knowledgeable, patient, and efficient in resolving the problem. Her professionalism and friendly demeanor made the entire experience smooth and pleasant. Thank you, Tinu, for your outstanding support!

Aeonabaya
Kuwait
About 2 months using the app
Helixo replied December 28, 2024

Thank you for your thoughtful feedback!

We're so glad to hear that Tinu was able to resolve your currency conversion issue smoothly.

She always goes above and beyond to provide excellent support, and we're thrilled that her expertise and approach made a difference

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team

December 12, 2024

Great, Korea doesn't support Shopify Payments, but this app solved some of my problems. Also, the consultant Amrutha was very helpful and answered my questions. It was a great help. Totally! Thank you.

Voglia
South Korea
About 20 hours using the app
Helixo replied December 13, 2024

Thank you so much for your feedback! We're thrilled to hear that our app was able to help solve your issues, especially with Shopify Payments not being supported in Korea.

We're also glad that Amrutha could assist you effectively and answer your questions. Your satisfaction means a lot to us! 😊

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team

December 10, 2024

I love this app! Not only the app itself, but also their efficiency of solving problems for my store! Thank you so much Amrutha, you are really knowing what you are doing!!!

Nooks' Den
China
2 months using the app
Helixo replied December 11, 2024

Thank you for your wonderful feedback!

We're delighted to hear you love the app and appreciate our efficiency in resolving issues.

A big shoutout to Amrutha for her expertise and dedication, she’ll be thrilled to know her efforts made a difference.

In case of further queries please contact us at support@helixo.co or via our in-app chat.

We are always happy to help you.

- Helixo Support Team

January 16, 2025

Amrutha very quickly answered all my questions and made sure all issues were resolved in a timely fashion!

KAHANA
United States
3 days using the app
Helixo replied January 19, 2025

Thank you for your feedback! We’re pleased to hear that Amrutha was able to address your questions and resolve your issues swiftly.

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team

October 21, 2024

Works perfectly for people in countries where shopify payments cant be set up! Shows the products on your shopify page to people visiting in their own currency instead of your own (where your store is based). Help centre is great too for figuring out how to setup and making sure all is working fine on your shopify store!

My Store
Pakistan
9 days using the app
Helixo replied October 23, 2024

We’re so glad to hear that our app is working perfectly for your needs, especially in regions where Shopify Payments isn't available!

It’s great to know that showing prices in local currencies is helping improve your customers' experience.

We're also happy that our Help Center has been useful in getting everything set up smoothly.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

January 1, 2025

Very good app and even better customer service!

True Podium
Spain
17 days using the app
Helixo replied January 3, 2025

Thank you for your kind words! We’re thrilled to hear that both the app and our customer service exceeded your expectations. Your satisfaction is our priority! 😊

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team

December 6, 2024

It's amazing how they can offer such a service for FREE!
Also the customer support is super super helpful and nice :)

ISLA SUEÑOS
Hong Kong SAR
26 days using the app
Helixo replied December 7, 2024

Thank you so much for your wonderful feedback!

We're happy to hear that you’re enjoying our free service and had such a positive experience with our customer support.

In case of further queries please contact us at support@helixo.co or via our in-app chat.

We are always happy to help you.

- Helixo Support Team

October 27, 2024

I've tried countless currency apps over the past 14 years, including this one in its earlier version. Previously, while it seemed to work, it would often slow down unexpectedly, causing compatibility issues with other apps. In some cases, it would default back to the site’s primary currency, similar to the issues I encountered with both free and paid currency apps—well-known or otherwise. However, I recently revisited this app after its latest update, and I was genuinely surprised. Not only has the speed significantly improved, but they’ve added numerous customization options—all while still being free. The responsiveness of their customer service, which I didn’t even expect, is remarkable in today’s fast-paced world. I’m truly grateful and wish this company every success.

EmpressKorea
South Korea
6 days using the app
Helixo replied October 29, 2024

Thank you so much for sharing your experience with us.

We're thrilled to hear that the latest update to our app has made such a positive impact on your store's performance and customization options.

Improving speed and compatibility has been a key focus, so it's incredibly rewarding to know these enhancements are making a difference for long-time users like you.

We’re especially glad you noticed our dedication to customer support—providing quick and effective assistance is a priority, and it's great to hear it’s been appreciated.

Thank you once again for your kind words and support. Wishing you continued success with your store.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

February 27, 2025

App looked to have potential but support was slow and could not answer the simplest of questions. Customer service is just as important as functionality.

Charming Beads
United Kingdom
30 minutes using the app
Helixo replied March 1, 2025

Summary: It takes at least 5-10 minutes to properly check an issue, which is why our support agent requested time to investigate. We apologize if this caused any inconvenience. It seems the app was uninstalled within half an hour, so you might not have had the opportunity to explore its full potential.

Dear,

We sincerely apologize if the response time was not up to your expectations.

Our support team strives to provide quick and efficient assistance, but some issues, especially related to custom setups, require at least a few minutes to properly investigate and provide accurate solutions.

Regarding your concerns:

Currency not changing on your custom category page – This may be due to theme compatibility or custom development. We would be happy to investigate this further and provide a solution.

Adding space between the cart icon and currency – We can assist you with custom CSS to adjust the spacing to your preference.

We also noticed that the app was uninstalled within a short period, which may have limited your experience with its full potential. If you're willing to give us another chance, we'd be happy to thoroughly check your concerns and provide the right solution for your store.

Additionally, we will work on improving our support efficiency and response time to ensure a smoother experience for all our users.

Thank you for your feedback, and we truly appreciate the opportunity to assist you if you decide to try the app again.

Best regards,

Tinu
Customer Support Lead at Helixo