Reviews (1,303)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for improving website navigation and enhancing the shopping experience by allowing direct cart additions from the menu. It offers a comprehensive free version and scalable premium options. The app features a user-friendly, customizable interface with drag-and-drop mega menus, multiple design options, and multilingual support. Merchants appreciate its reliability, quick submenu loading, and easy setup. Customer support, particularly from team members like Calin and Anca, is frequently highlighted for its responsiveness and assistance with custom code, available even to free plan users.
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We installed the app onto our website and after doing some updates to our homepage banner and header the app failed. We were having issues with it displaying on the homepage, specifically with the Google Chrome browser. I encourage anyone who uses this app to be sure that it is functional across all browser types. There were issues with timely communication with the support team because they are on a GMT timezone which is not helpful. In addition, support team told us one that their developers were away and then two when he/she came back apparently did not see an issue on their end. However sadly enough the collaborator account that we set up with them had the status "Never Logged In". That was upsetting to see because it simply translates to the idea that they were never looking into the issue to begin with. Luckily for us, we are now working on a custom mega menu through a Shopify expert at an extremely low flat rate. I suggest this to potential clients as this is a cost effective route. In addition, you do not have to worry about the trouble of having to troubleshoot potential mishaps with the app.
Hello, Thank you for the the feedback.
I was very sad to read your review, especially since you said in your last email to us that the problem is sorted and it was a cache problem. Please know that the cache problem does not depend on us, but on your devices and browsers if they are up to date. You thanked us for figuring this out and you said that it is all good now.
So there was never anything wrong with our app.
Also I looked into our archive and I saw that we were offering you technical support for more than a year. We always have responded to all of your emails and we answered to all of your questions. And you always seemed to be happy with our app
And even if our working hours are different from yours, we always have replied to you as soon as we got back in the office, the next working day.
We care too much for our clients to hire an external company who can offer support via chat at any hour. There are indeed cheaper options with these kind of companies, but also the level of support and security is considerably lower. Our support team is highly trained by us and professional. In this way our customer info will never leave our company and we are sure that we offer the best customer support we can.
This is how we decided to work with our customers, and maybe is not always popular, but it is more honest from our point of view. We are a small company and we are here not to just sell an app and offer customer support, we are here to also relate with the amazing people who reach us. This is why we are called Buddha Apps.
I really hope you understand.
We wish you all the best!
Works as promished. Easy setup and plenty of options. I will definelly recomend it to other users....
Thank you so much for taking the time to leave this excellent review! It’s great to know that we made the app work perfectly for you.
We're hoping to bring more benefits to your store in the future.
While the product itself is not yet 100% refined, Buddha Staff are quick to respond and assist with queries and is somewhat straight forward to set up and operate.
i can;t add the menu to my site i have to contach customer service ervery time
Love this this app and the developers are very helpful about helping you get it looking perfect, would recommend
Thank you so much for taking the time to leave this excellent review! We’re so glad we were able to help you.
Please don’t hesitate to contact us at support@buddhaapps.com if you ever need further assistance with our app.
We’re here for you anytime!
I love the app and the menus that you can make with it. Excellent customer service and fast response time.
Thank you so much for taking the time to leave us a 5 star rating!
We work hard to create good experiences with our app and feedback like this makes it all worth it.
We’re here for you anytime!
We were very pleased to learn the existence of this app as our vast product line-up [of automotive performance parts] dictates that we have a menu that enables customers to quickly find a product category and then drill down into sub-categories from there. It must be noted that the primary selling point for us is said ability to create sub-categories, sub-sub-categories, sub-sub-sub-categories and so on. However, due to limitations that Shopify places on the size of assets that can be saved in a shopify theme, this app was unable to handle the amount of product categories/products (20k +) that we had to organize within the app. As we got close to completing the build-out of our menu, the software crashed whenever we attempted to save the menu.
It is important to note that this could have been resolved if we made the decision to overall our design plans, but this is not something we were willing to do as we have data that shows it would be confusing to our customer base, and result in a fundamental change in the layout/flow of our site. The app team noted that one day they would change the way their data/storage is combined to be better optimized for Shopify's imposed limitations. It must be noted that we also reached out directly to shopify to increase said limitations, but they were unwilling to do so. As a result, we moved to a new menu solution that better compliments our business needs. Our site is in a beta launch: www.bolomotorsports.com
All in all, despite our situation, the app team was very helpful/responsive, additionally there are elements of their UI/backend management section that is easier to use. In the future, when we build another site with fewer assets, we would definitely consider this product again. Furthermore, I recommend it to anyone that is shocked that Shopify does not offer a native menu/categorization system and is in need of one -- with the understanding that you have less than 5k products/variants to implement within the platform.
Please reach out to us directly if you have any additional questions or concerns about our experience.
The support team provided top-notch assistance and resolved the issue in less than 24 hours. The mega menu works perfectly. Zero Carbon Team has developed an excellent app that offers the best navigation experience. (10/10 points)
Thank you for the lovely review and for your appreciation! We’re so glad we were able to help you. We work hard to create good experiences with our app and feedback like this makes it all worth it.
Have an amazing day!
Anca Paula helped me in No Time to sort out my issue . Now it's easy dealing with sub collection . Thanks for your friendly and quick support
Thank you for taking the time to leave us a review!
We’re so glad that our support team is what you’re expecting and hopefully with the future developments we can exceed your expectations.
Have a great day!
Great app and even great support.