Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify the product editing process, allowing for bulk changes to prices, descriptions, and SKUs. They find the scheduling feature and the option to revert changes particularly useful. The support team is noted for their prompt and professional assistance. Additional features like custom SEO fields, data export to CSV files, and variant option cloning make it a valuable tool for managing large inventories.

June 29, 2018

so expensive now.... 150 usd for a month ? how can you charge that price ?

99shirt
Vietnam
About 2 months using the app
May 7, 2023

Doesn't work and 0 response on support/mial. I sended multiple emails/messages. Nobody respond. Unforunatly

Aliams
Netherlands
About 1 month using the app
Hextom replied May 8, 2023

Hi,

Your latest question was on Friday May 5th, and we have responded on the same day. Also it sounds like you didn't get our earlier response on Tuesday. I'm suspecting that our email response was blocked from your inbox.

Anyways, that problem was very easy to resolve. I have created a task and stopped it from running. It can be used as a template. You can recreate the task as is and run it to achieve what you are looking to do.

Let me know if you have more questions. Please check your spam box, see if help@hextom.com was blocked.

Thanks,

Aaron

Edited August 29, 2021

Does not perform well. Support told me it should work like that. It's much faster to use a simple CSV editor. This app use extremely slow, to make a partial export in CSV took 1 hour.
All other filters and corrections also taking hours. Does.
They charged me 29.99 for the test.

bowtiehouse.com.ua
Ukraine
About 1 month using the app
January 23, 2019

This app messed up all my prices. It's not worth the money or the time. All prices on my site are wrong.

Painless Performance
United States
About 1 month using the app
February 26, 2018

It only updated price on didn't update the price on a 1/3 of the products on my website - definitely want my 14.99 back!

Sams Medical Supply
United States
About 1 month using the app
December 28, 2016

Didn't work and still got charged.

The Milpitas Store
United States
About 1 month using the app
Edited October 21, 2018

If you don't want store is shit. Please don't use app. All product edit by app is wrong. Fuck of app. uggh

91sTees
Vietnam
22 days using the app
February 3, 2021

Your app messed up all my prices. I explicitly put to decrease the amount by a certain amount and it decreased. When I hit revert it decreased again. Some utems became free! It wouldhave been very expensive if I hadn't caught it.

Emsa
Canada
20 days using the app
January 23, 2021

Terrible customer service. I removed the value of the product variant which does not work within this application. I am very sad with this app. waste of time & money. Very expensive for an app to bulk edit. 9.99 USD for 10 tasks a month. There are other apps more affordable with unlimited actions. Please refund the application charges.

Better King
India
19 days using the app
March 4, 2023

so bad app i can not export more than 10 product each time and plan is paid soooooooooooooooooooooo baddddd

f7express
Saudi Arabia
14 days using the app
Hextom replied March 4, 2023

Hi,

I noticed that you have upgraded to a paid plan this morning. But then you downgraded to demo plan 20 minutes later. I guess it was not an intended action from your side. If you are still interested in using our app you may upgrade to a paid plan again. I can make sure that we will refund you if there are any additional charges for this billing period. You are welcome to send us a support ticket at help@hextom.com if you have questions.

Thanks,

Aaron @ Hextom Inc.