Kitenzo ‑ Bundle Builder
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THREE THINGS I WOULD CHANGE TO BUNDLE BUILDER APP hello i want to know where can i communicate if i have a question? after that i want to make some comments on what if i could change i would:
the bundles show a price which is not accurate because it depends, once you choose the bundle, which flavor you want hence the price, but if you remove it is is also removed in the subtotal, it would be amazing if its not shown at the beginning but then shown after choosing exactly what you want.
second comment: i hate that you cant use discount codes
third comment: it would also be amazing if the abandoned checkout cart email that shopify send automatically would not be blocked by the app, i think that really helps
If you want to get in touch with the support team, our email is support@bundlebuilder.app.
We can help with the pricing. The pricing of bundles are variable (that what makes them so good for increasing AOV), but this sometimes leads to prices on collection pages that are unrepresentative of the bundles. We can walk you through your options (ideally changing the price to 'from x').
The discount codes and abandoned cart emails will work on 'Single SKU' bundles, but sadly not currently on 'Multiple SKU'. This is a limitation of Shopify's Draft Orders.
Anything else you need, just pop us an email, we're here and happy to help!
Does everything we need it to do with a simple and clean interface. No other bundle apps we've found let you have a proper product page for the bundle and this is vital to the way we make our grouped products.
Also, had a very silly support request and David A was in touch with a really polite and friendly explanation within the hour.
Great app; you get what you pay for.
We tried every bundling app on the Shopify App store an this was the only one that worked as we wanted - the prime difference being it does not utilise discount codes or draft orders to accomplish it's task - meaning we can still operate sales and provide discount codes that can be applied to bundle sales. Very convenient. Since we have installed - I tell no lie, every single one of our orders has been a bundle sale (we do a BOGO / 3 for 2 deal). Worth every penny, that's some phenomenal ROI! Fits right in with our site aesthetic also which is super important to us (fonts/buttons everything, plus granular CSS control where needed). And, the team are super responsive and friendly - helped with everything, stellar!!
My website has been delayed by more than a month because of this app's slow support. We keep going back and forth, and they still havent resolved my issue.
The app never worked the way I needed it. Doesn't work like a regular product page.
We’re sad that to hear that you’re not happy with our app. Speaking with our support team, they mentioned that there was an issue with the installation of the app, as your store didn’t contain any products at that point.
Bundle Builder was never intended to work like a product page: it generates unique, dedicated bundle pages. We try to communicate this as obviously as possible to prospective users (through our demos and documentation), and I’m sorry this wasn’t clear to you from the start.
If you find yourself in need of a standalone bundle page in the future, please do get in touch with us, we’d be happy to help you with any questions you may have.
2 stars bec the support team is great. It ends there. This app overcomplicates what should be simple (I found a cheaper app that worked way better and neater without ANY coding needed). This app was so glitchy we had dozens of orders that were sent out incorrectly. It cost us a ton of money and a waste of time before we switched to a new app that we are thrilled with.
We’re very sorry to hear that our app didn’t meet your needs. We pride ourselves in offering some unique bundling functionality, and our support team is here to ensure the app is installed correctly on every store. However we realise that our proposition might not be right for everyone.
We are continuously looking for ways to improve our app, so thanks for your feedback. If you’d like to try Bundle Builder again in the future, we’d love to welcome you back.
Customer service for this app is exceedingly slow, often taking days to resolve issues or even receive a reply. We installed the app on the store on the 5th Dec, but have yet to actually use it due to multiple issues regarding the Multiple SKU set up.
We asked for installation help on the 5th but did not have it installed until the 9th (despite multiple emails). We also faced issues with bundles appearing as out of stock reported on the 10th Dec. Despite explaining that it has been escalated to the senior team and that they will be in touch with us, we have heard nothing as of yet.
If you're able to get this app to work without the help of support, then it might work great for you, but at the moment we can't properly review an app we have been unable to use.
We're really sorry to hear that you've been experiencing issues with our app. Our Support Team have tried to contact you numerous times as we have found a solution. If you could please get in touch with us, we'd be more than happy to help you.
What should i say, great support and a great "app". Support is fast and they do their best!
cheers
Sven Jack - Der Haferflockenriegel
Thank you for your review, Sven Jack! We really appreciate your awesome feedback on Bundle Builder and the team behind it! Let us know if you need any further support from us - we're happy to help!
Support has been really slow to reply, and it starting to take multiple emails to get a reply for the same issue. We're talking waiting multiple days now to hopefully get a reply, and when they do reply they don't actually provide a solution. I think the app can be useful if set up correctly, but the lack of support that you'll most likely need is going to be the main reason you don't keep the app. As of now i can only give them 2 stars and wouldn't recommend this app since I believe support should be a main focus for them and they clearly don't value it as much as they should.
Hey Kreative Living team, thank you for your feedback. We’re sorry to hear that you’ve been disappointed with your experience with us, and we apologize for any inconvenience that the delay in resolving your issues may have caused you. We really value all feedback, and are committed to improving the experience of all merchants wherever we can - through the app functionality itself, and also our support processes.
I can see that whilst the team were investigating your issues, your ticket was moved to the back of the queue in our system with each new email sent - we work on an oldest to newest approach, highlighted in our auto-reply emails, which can cause the delays to our response time. We hope that the recent solution offered to you by our support team has now fully resolved your issues, but please feel free to contact us if you have any further questions - we hope to have the opportunity to provide you with a positive experience with us moving forwards!
Cool app, with a number of useful features. Was a little hard to set up initially but contacted support who not only responded within a few mins actually went into my store store and set everything up for
Dale who helped me was amazing
would recommend
Thanks for the kind words. All of us here at Kitenzo love to know that the product and the support provided is appreciated. I'll be sure to let Dale know you've left us this review, he'l be delighted, I'm sure! I hope you have a lovely weekend!
Excellent!! Fast work and response. Gets it right fast! Saved me hours of work. Cost effective!
Thank you for the fantastic review! 🎉 We're so glad to hear that our quick support and solution saved you time and effort. If you ever need anything else, we’re here to help!
