Shopify Inbox
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Acquire new customers and close sales by connecting with shoppers in chat.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.
- Add chat to your store with a seamless workflow in Shopify.
- Answer questions quickly with AI-powered suggested replies.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
- Popular with stores like yours
- Based in United States
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Works with
- Shopify Admin
- Online Store
Categories
Real-time messaging
Automated responses
Reviews (5,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its direct communication tools, enhancing customer service and sales through real-time chat, viewing customer cart and order history, and mobile access. Features like photo uploads and product recommendations in chat are valued, though AI responses could improve. The interface is user-friendly, and integration with Shopify is seamless. Merchants also benefit from consolidated communications and timely notifications, with ongoing updates enhancing the experience.
No issues, like that ai drafts responses, that over time are getting better and better and i often just have to push send when I answer queries now.
The Shopify Inbox app is really great and very helpful. It would be even better if customers could submit their phone number before contacting support. Also, image quality becomes low when sending images, which needs improvement. Other than that, everything is excellent.
not bad so far, but it should show the page or product your customer is messaging about, very often do i get customers asking me about products but i have no clue which ones they are talking about
Support
App support provided by Shopify.
Resources
Launched
August 14, 2019
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, staff members
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Staff members
Name, email address, phone number
View and edit store data:
Customers, products, orders, staff accounts, Online Store, Shopify admin, other services
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Edit customers
Customer data
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View products
Product listings, products, collections
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Edit orders
Assigned fulfillment, draft orders, merchant managed fulfillment, all order details for your Shopify Inbox channel, returns, third-party fulfillment
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View staff accounts
Staff accounts
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Edit Online Store
Checkout page, checking for web cookies and conversion tracking pixels, Online Store settings, theme
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View Shopify admin
Legal policies
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View other services
Apps
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View other data
Brand settings, checkout settings, locales, price rules
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