Shopify Inbox
Featured images gallery
Acquire new customers and close sales by connecting with shoppers in chat.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.
- Add chat to your store with a seamless workflow in Shopify.
- Answer questions quickly with AI-powered suggested replies.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Works with
- Online Store
Categories
Real-time messaging
Automated responses
Reviews (6,210)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless Shopify integration and user-friendly interface, enhancing customer interaction management directly from the admin dashboard. Features like automated responses, quick replies, and AI assistance boost efficiency and customer satisfaction. The mobile functionality and integration of customer order details within chats are also highlighted. Despite being free, it's especially effective for small businesses, with a supportive team aiding in maximizing ...
Never had a problem with it but would like some sort of notification like a ding dong to know ive received a message. perhaps there is a feature and i dont know about it?
Super happy with this app. I don't care for the automated responses, but I know I just need to go in and figure out how to turn that off. Other than that, I'm thrilled. Thank you so much!
Shopify did a great job creating this chat app for Shopify stores. It integrates seamless to your Shopify store. Best feature is it's free!
Support
App support provided by Shopify.
Get supportResources
Launched
August 14, 2019
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, staff information
-
Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
-
Store owner
Name, email address, phone number, physical address
-
Staff information
Name, email address, phone number
View and edit store data:
Customers, products, orders, staff accounts, Online Store, Shopify admin, other services
-
Edit customers
Customer data
-
View products
Product listings, products, or collections
-
Edit orders
Assigned fulfillment, draft orders, merchant managed fulfillment, all order details for your Shopify Inbox channel, returns, or third-party fulfillment
-
View staff accounts
Staff accounts
-
Edit your Online Store
Checkout page, checking for web cookies and conversion tracking pixels, your Online Store settings, or theme
-
View Shopify admin
Legal policies
-
View other services
Apps
-
View other data
Brand settings, checkout settings, locales, or price rules
Featured in
More apps like this
