Places to sell | Store design | Sales and conversion optimization | Customer support
Shopify Chat

Shopify Chat

by Shopify

Chat live with store visitors. Turn visitors into customers.

2.2 of 5 stars(41 reviews)
Free
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Let visitors reach you easily

Chat is the preferred way for online shoppers to contact a brand. Answer questions and make recommendations for a better shopping experience

Turn visitors into customers

Visitors who chat with a brand are significantly more likely to make a purchase. Turn more visitors into customers through live chat

Works with Shopify Ping

Manage your messages with Shopify Ping, a free iOS app. Access your store and send products, discounts, and new orders directly in the chat

About Shopify Chat

NOTE: Shopify Chat requires an iOS device. Messages are managed in Shopify Ping which is currently only available for iPhone or iPad.

Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.

Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.

Messages show up inside Shopify Ping, a free iOS app. Ping lets you send products, discounts, and new orders right inside your conversations with only a few taps.

With Ping and Shopify Chat you can:

  • Add and customize a Chat button on your online store
  • Respond to inquiries in real-time using Shopify Ping
  • Send products, discounts, and new orders in chat
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store
  • Shopify Ping must be installed on an iOS device to receive and respond to messages

Integrates with

  • Ping

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Support

Pricing

Free

Overall rating
2.2 of 5 stars
 Based on 41 reviews

  • 5 of 5 stars
    15% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    5% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    15% of ratings are 3 stars
    (6)
  • 2 of 5 stars
    20% of ratings are 2 stars
    (8)
  • 1 of 5 stars
    46% of ratings are 1 stars
    (19)
View all 41 reviews

Most recent reviews

Digital Media Warehouse

Rating
3 of 5 stars
Posted
December 12, 2019

I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality to respond via computer at some point.

KEVA Planks

Rating
3 of 5 stars
Posted
December 7, 2019

This has been a good validation that we should have chat, and it's great that it's free to help us learn that but there are some significant improvements needed. Pros: easy integration to give it a try, works on mobile (iPhone), the ability to send products is great.

Cons:

- There's no sound/indicator when a new chat comes in unless I have my volume on. I like to keep my phone on vibrate.
- Would like a desktop version available so I don't have to keep an eye on my phone
- Would like to set available hours and/or an "Away" notification
- Would like to capture emails for later response if away. I feel terrible missing a chat and it's very poor form.

Strange Planet

Rating
1 of 5 stars
Posted
December 6, 2019

Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!

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