Places to sell | Store design | Sales and conversion optimization | Customer support
Shopify Chat

Shopify Chat

by Shopify

Chat live with store visitors. Turn visitors into customers.

2.1 of 5 stars(49 reviews)
Free
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Let visitors reach you easily

Chat is the preferred way for online shoppers to contact a brand. Answer questions and make recommendations for a better shopping experience

Turn visitors into customers

Visitors who chat with a brand are significantly more likely to make a purchase. Turn more visitors into customers through live chat

Works with Shopify Ping

Manage your messages with Shopify Ping, a free iOS app. Access your store and send products, discounts, and new orders directly in the chat

About Shopify Chat

NOTE: Shopify Chat requires an iOS device. Messages are managed in Shopify Ping which is currently only available for iPhone or iPad.

Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.

Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.

Messages show up inside Shopify Ping, a free iOS app. Ping lets you send products, discounts, and new orders right inside your conversations with only a few taps.

With Ping and Shopify Chat you can:

  • Add and customize a Chat button on your online store
  • Respond to inquiries in real-time using Shopify Ping
  • Send products, discounts, and new orders in chat
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store
  • Shopify Ping must be installed on an iOS device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

Overall rating
2.1 of 5 stars
 Based on 49 reviews

  • 5 of 5 stars
    12% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    4% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    14% of ratings are 3 stars
    (7)
  • 2 of 5 stars
    20% of ratings are 2 stars
    (10)
  • 1 of 5 stars
    49% of ratings are 1 stars
    (24)
View all 49 reviews

Most recent reviews

Owe The Glow

Rating
2 of 5 stars
Posted
April 1, 2020

It is impossible to work if you do not have an ios device. Make it accessible to everyone. We all pay. If I am mistaken, I will be glad to receive instructions for use on android.

Oakano Furniture

Rating
3 of 5 stars
Posted
February 6, 2020

Overall this apps is great. And I will giving 5 star if this app allow send images through the chat

Insight Apparel

Rating
1 of 5 stars
Posted
January 29, 2020

It's unfortunate that this can only be used on my phone... I have multiple support representatives that work at a desk... I want to have them on the computer typing their responses not staring at their phone the entire time.

View all reviews