Shopify Inbox

The Shopify Inbox app is really great and very helpful. It would be even better if customers could submit their phone number before contacting support. Also, image quality becomes low when sending images, which needs improvement. Other than that, everything is excellent.

No issues, like that ai drafts responses, that over time are getting better and better and i often just have to push send when I answer queries now.

So much simpler and effective than our previous third-party chat (Tawk.io). See the customer contact info and their cart helps so much with product questions. And the mobile app is just perfect for responding quickly. I'm so glad Shopify integrated this and offers a free solution to a common problem.

Shopify Inbox has been a game changer for customer support and conversions.
It’s simple to set up, integrates perfectly with the store, and the instant answers + quick replies save a ton of time. I love how it keeps conversations organized and helps respond faster without sounding robotic. Highly recommended for any Shopify merchant who wants better customer experience and higher trust.

Great for keeping in touch with current and potential customers. On Apple devices you can bypass focus modes to ensure messages come through without delay.

★★★★★
Shopify Inbox is fantastic! The chat messaging is simple, clean, and incredibly easy to use. Navigation is smooth, the design looks great, and installation plus setup took no time at all. Absolutely a 5-star experience!

Update: Would like to see Ai added to this. So, we have an automatic reply to customers. I know there's quick replies, but not as good. Still 5 stars though.

Shopify Inbox is a simple and intuitive tool that helps streamline customer interactions. It provides clear insights into buyer information, with easy access to historical records and the ability to track whether visitors are online or offline. Additionally, its product recommendation feature enhances the customer experience.

However, it could be even better with an automatic translation function to cater to international customers and an option to paste screenshots for a more visual approach to communication. Overall, it’s a highly effective tool for managing customer service and enhancing engagement.

Hope to insert AI chatbot and use Chatgpt/Gemini

This app allows me to respond to customers in a timely fashion. I love it.

Excellent app – highly recommended! Shopify Inbox is an essential tool for managing customer conversations quickly and professionally. The interface is clean and intuitive, notifications are reliable, and the integration with the store is seamless. It helps me respond faster to customers, improve the overall shopping experience, and even boost conversions. A must-have for anyone running a Shopify store

So far I'm really happy with it. I like how I can share discounts, see what's in their cart and more.

I hope they add more options, like AI replies to certain questions that are not necessarily instant answers as we don't need a dozen or more options available there. However, some questions we are asked often could be answered with trained AI responses like we had in another free chat app we used up until switching to Inbox.