Marketing | Customer service
Shopify Inbox

Shopify Inbox

by Shopify

Sell over chat, and talk with your customers anytime, anywhere

3.6 of 5 stars(287 reviews)
Free
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Turn browsers into buyers

Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.

Help more people in less time

Create quick replies, FAQs, and automated messages all from your admin and keep your brand consistent.

Centralize chats in one place

Chat in real time or use email and SMS to follow up when you can’t talk to customers live.

About Shopify Inbox

About Shopify Inbox

Talk with customers and sell over online store chat, social media, and email all from Shopify Inbox. Customize online store chat, saved responses, and more right from your admin. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support, all for free from a single business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:

  • Save time managing customer conversations from online store chat and social media all within a single app
  • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
  • Send automated messages and continue chats over SMS or email so you don’t need to respond in real time
  • Know when customers add or remove items from their shopping cart
  • Assign chats to your staff and team to scale customer conversations

Shopify Inbox connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single business communication app:

APPLE BUSINESS CHAT // Let customers contact you through Messages on their Apple device.

MESSENGER // Let customers contact you from your Facebook Page, Facebook Shop, and Messenger.

INSTAGRAM (coming soon) // Let customers contact you through your Instagram posts, stories, and Shop tab.

Eligibility requirements:

  • To use Shopify Inbox you must have an online store with Shopify
  • You must use Shopify Inbox on your desktop (shopifyinbox.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Media gallery

  • Set up in admin
  • Chat anytime, from anywhere
  • Get insights from admin to understand how chat is performing

Support

Pricing

Free

3.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    41% of ratings are 5 stars
    (119)
  • 4 of 5 stars
    12% of ratings are 4 stars
    (35)
  • 3 of 5 stars
    11% of ratings are 3 stars
    (32)
  • 2 of 5 stars
    10% of ratings are 2 stars
    (30)
  • 1 of 5 stars
    25% of ratings are 1 stars
    (71)
View all 287 reviews

Most recent reviews

Ancient Smithy

Rating
4 of 5 stars
Posted
July 29, 2021

Hello
In my store I use Prefix order.
This application can't recognize all order numbers because I use Prefix. How to fix it?

Blasted RC

Rating
1 of 5 stars
Posted
July 29, 2021

This app is so poorly designed it's almost impressive. Neither the mobile app or the browser allows for switching between shopify stores, so once you logged in from a store, that's where it is. I have three stores so I have to have one in the mobile app, the other on Chrome and the third in Safari just be able to answer customers on all three. Even if you click links from an email, designed to take you specifically to a conversation, it will still take you to the first domain you opened on that browser.

Beloved Pet Memorial

Rating
1 of 5 stars
Posted
July 27, 2021

Guys, why every 2-3 days I need to re-activate on visible the widget? Do we need to check this on a daily basis? At least write that in the app description.

View all reviews