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Shopify Inbox

by Shopify

Connect with customers and drive sales with chat– for free

1128 reviews
Shopify app insights

  • Popular with businesses in the United States

Price: Free
View demo store

App highlights

  • Seamless workflow: use directly in Shopify admin

Key values section

Turn browsers into buyers

Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.

Help more people in less time

Create quick replies, instant answers, and automated messages all from your admin and keep your brand consistent.

Centralize chats in one place

Chat in real time or use email to follow up when you can’t talk to customers live.

Featured images gallery

  • Set up in admin
  • Automatic message classification
  • Share rich product links in chat
  • Let customers self-serve with instant answers
  • Centralize messages in one place
  • Set up in admin
  • Automatic message classification
  • Share rich product links in chat
  • Let customers self-serve with instant answers
  • Centralize messages in one place

App details

Shopify Inbox

Shopify Inbox

About Shopify Inbox

Shopify Inbox is a free messaging app that lets you turn more chats into checkouts, no matter where they start. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Here’s what you can do with Shopify Inbox

  • Customize chat for your online store in just a few clicks from Shopify admin.
  • Connect Facebook, Instagram, and more to Inbox so you can easily manage customer conversations within a single app.
  • Instantly identify chats likely to lead to sales and understand customer needs with automatic message classification.
  • Know what customers have in their cart when they reach out to you using online store chat.
  • Send products, photos, and discounts without leaving the chat window to close sales faster.
  • Create a custom greeting and set expectations so customers know when you’re available for real-time help.
  • Save time by letting shoppers find instant answers to common questions about shipping rates, timelines, returns, and more.
  • Automatically collect a customer’s contact information before the chat starts so you can continue the conversation even if customers leave your store.
  • Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.

Eligibility requirements

To use Shopify Inbox you need:

  • An active Shopify plan
  • Access to a desktop web browser or an Apple or Android device to receive and respond to messages on shopifyinbox.com or via the Inbox mobile application

Launch date

August 14, 2019
Shopify Inbox

Shopify Inbox

About Shopify Inbox

Shopify Inbox is a free messaging app that lets you turn more chats into checkouts, no matter where they start. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Here’s what you can do with Shopify Inbox

  • Customize chat for your online store in just a few clicks from Shopify admin.
  • Connect Facebook, Instagram, and more to Inbox so you can easily manage customer conversations within a single app.
  • Instantly identify chats likely to lead to sales and understand customer needs with automatic message classification.
  • Know what customers have in their cart when they reach out to you using online store chat.
  • Send products, photos, and discounts without leaving the chat window to close sales faster.
  • Create a custom greeting and set expectations so customers know when you’re available for real-time help.
  • Save time by letting shoppers find instant answers to common questions about shipping rates, timelines, returns, and more.
  • Automatically collect a customer’s contact information before the chat starts so you can continue the conversation even if customers leave your store.
  • Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.

Eligibility requirements

To use Shopify Inbox you need:

  • An active Shopify plan
  • Access to a desktop web browser or an Apple or Android device to receive and respond to messages on shopifyinbox.com or via the Inbox mobile application

Launch date

August 14, 2019

Reviews

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 61% of ratings are 5 stars
    683
  • 18% of ratings are 4 stars
    199
  • 8% of ratings are 3 stars
    85
  • 5% of ratings are 2 stars
    51
  • 10% of ratings are 1 stars
    110
View all 1128 reviews

List of reviews

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  • 4 of 5 stars
    August 18, 2022

    The Roman Catholic Store

    Location United States

    So far this app is amazing and has driven conversions as I have it directly connected to my phone and I can reply directly to chat myself. I love that you can directly add discounts and customers can pick up on the conversations from email. The only limitations are it's not very customizable, would love to be able to capture customers' phone #, would love to be able to change the reply email to my domain name as Shopify emails get sent to spam. But overall a solid 8/10

  • 5 of 5 stars
    August 18, 2022

    LitKsBoutique

    Location United States

    As for now I really enjoy using dis feature it really helps with customer contact and inter action I'll give it a 5 stars THANKS

  • 3 of 5 stars
    August 18, 2022

    Oshoplin.com

    Location Egypt

    Shopify inbox is great with seamless integration with Facebook Messenger and Instagram Direct Message, however, customers are not able to send images from the website live chat, which is something essential for customers to be able to send images. Extra options and flexibility shall come to Instant answers, like Check Orders, Edit Orders, Edit Shipping Address.
    Track my order also needs some flexibility to be able to change the link from Thank You page to Order Tracking page, which it is the information customers usually looking for. We hope to have Inbox with some great updates very soon. Abdelaal

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