Name: Shopify Inbox
Brand: Shopify
Rating: 4.5 (1,530 reviews)

Highlights

Popular with businesses like yours

Based in Finland

Built for your business

Use directly in Shopify admin

About this app

Launched

August 14, 2019

Languages

English

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop - across many channels. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop - across many channels. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience. more

Turn on chat and track results with a seamless workflow in the Shopify admin.
Manage conversations from online store chat, Shop app, Instagram, and Messenger.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

1530 reviews

Overall rating

4.5

Counts per rating level

65% of ratings are 5 stars
995
17% of ratings are 4 stars
261
6% of ratings are 3 stars
96
4% of ratings are 2 stars
58
8% of ratings are 1 stars
120

December 23, 2022

Ter um chat na minha loja é importante. Mas não imaginei que fosse tão bom. Vinculei às minhas redes sociais e sou notificado e posso responder por aqui, conversas das redes sociais. Isso é incrível! Além de ser muito fácil de configurar, oferece respostas automáticas, o que facilita muito o pronto atendimento e orientação ao cliente. Muito satisfeito até agora. Super recomendo!

Castello da Lua

Brazil

Time spent using app: 4 days

December 23, 2022

Nice, simple chat app, but lacks crucial features. It's extremely lacking in being able to receive emails, which is what we thought an "inbox" would automatically include, like a native email inbox similar to Pipedrive. The web app UI fonts are a bit large to read. Also, would be nice to have a settings toggle to turn off collecting people's name and email as a requirement to initiate the chat. That should be optional in our new privacy era we live in.

Wildlife Tree

United States

Time spent using app: 8 days

December 20, 2022

Its has the right features and good integration that you need with any chat client. The only place its lacking is the customization of the look and placement on the website which should be granular otherwise its egoistic when you expend to dominate a single spot on the website which is prime for a lot of services.

Studio Palasa

India

Time spent using app: 8 days

All reviews