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Highlights
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Based in United States
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Works with the latest themes
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Use directly in Shopify admin
About this app
Launched
August 14, 2019
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Categories
Chat , Promotions - OtherAcquire new customers and close sales by connecting with shoppers in chat.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.
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Turn on chat and track results with a seamless workflow in the Shopify admin.
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Manage conversations from online store chat and Shop app.
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Quickly understand who customers are with profile and cart details.
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Send product recommendations, photos, and discounts without leaving the chat.
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Automate greetings, contact capture, and FAQs to save you and your buyers time.
2,668 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its efficient customer communication and sales conversion enhancement. It consolidates all customer interactions into a single dashboard, allowing for instant responses and customizable autoresponders. Features like quick replies, product link sharing, and chat assignment are highly valued. It's user-friendly, integrates seamlessly with Shopify, and provides valuable data like customer profiles and order history. It's free, easy to onboard, and customize, making it ideal for direct customer communication, particularly for single-store merchants.
I think it is great. Much easier and better, and much more efficient than emails. Just wish there was a link to where I could include in my contact form as a few customers still send messages via email and then our response often ends up in their spam box and goes unseen. Inbox is great because there is no dropped communication.
Easily links client profiles to chats, allowing our team members instant access to orer history and cart contents. This saves a countless amount of time and allows us to provide customized service to new and existing clients!
This app is extremely helpful and as a result I haved closed some sales that would have otherwise disappeared into the abyss. An essential tool to speak with legitimate customers and I highly recommend it.
The only problem I have is much the same as the previous comment. Although I block them NIGERIA is a massive problem on this app. I Often get hit with "so called shopify agents from nigeria trying to solicit business, who have very thick skins and do not take no for an answer no matter how disinterested or unfriendly your response is- in other words scam artists" who badger me from dusk to dawn multiple times a day. I have been driven to responses that are not usually part of my vocabulary. I do appreciate the ability to block them as they pop up but it does not take away the frustration of having to deal with them.
About this app
Launched
August 14, 2019
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Categories
Chat , Promotions - OtherBuilt by Shopify
About Shopify
3.9 average rating
12 years building apps for the Shopify App Store
151 O’Connor St, Ottawa, ON, ON, CA
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