Marketing | Customer service
Shopify Inbox

Shopify Inbox

by Shopify

Sell over chat, and talk with your customers anytime, anywhere

3.7 of 5 stars(281 reviews)
Free
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Turn browsers into buyers

Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.

Help more people in less time

Create quick replies, FAQs, and automated messages all from your admin and keep your brand consistent.

Centralize chats in one place

Chat in real time or use email and SMS to follow up when you can’t talk to customers live.

About Shopify Inbox

About Shopify Inbox

Talk with customers and sell over online store chat, social media, and email all from Shopify Inbox. Customize online store chat, saved responses, and more right from your admin. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support, all for free from a single business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:

  • Save time managing customer conversations from online store chat and social media all within a single app
  • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
  • Send automated messages and continue chats over SMS or email so you don’t need to respond in real time
  • Know when customers add or remove items from their shopping cart
  • Assign chats to your staff and team to scale customer conversations

Shopify Inbox connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single business communication app:

APPLE BUSINESS CHAT // Let customers contact you through Messages on their Apple device.

MESSENGER // Let customers contact you from your Facebook Page, Facebook Shop, and Messenger.

INSTAGRAM (coming soon) // Let customers contact you through your Instagram posts, stories, and Shop tab.

Eligibility requirements:

  • To use Shopify Inbox you must have an online store with Shopify
  • You must use Shopify Inbox on your desktop (shopifyinbox.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Media gallery

  • Set up in admin
  • Chat anytime, from anywhere
  • Get insights from admin to understand how chat is performing

Support

Pricing

Free

3.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    42% of ratings are 5 stars
    (119)
  • 4 of 5 stars
    12% of ratings are 4 stars
    (34)
  • 3 of 5 stars
    11% of ratings are 3 stars
    (32)
  • 2 of 5 stars
    11% of ratings are 2 stars
    (31)
  • 1 of 5 stars
    23% of ratings are 1 stars
    (65)
View all 281 reviews

Most recent reviews

Exotic Wings and Pet Things

Rating
1 of 5 stars
Posted
July 23, 2021

It's currently impossible to delete or mark conversations as inactive from the desktop web based version. You will have to download their mobile app in order to do this. How this was published without such a feature for desktop users is baffling to me. Yes, I understand there is a work around but no one runs their full time business from their phone only. And no one who manages a large amount of customer support does it from their phone either.

Blue Medic Designs

Rating
1 of 5 stars
Posted
July 23, 2021

Horrendous. You can't even read what your customers wrote. You have to go back over to Messenger to see it from your phone. Then you try to delete it and it threatens to make it impossible to work from your phone anymore. What the he double hockey sticks is wrong with your tech department? They are ruining your platform with every change they make and now you've made your company customer service department a joke. You went from user friendly and cutting edge to an albatross around the neck! And no one ever has any answers or credits your account holders for the inconveniences. No personal responsibility and I'm sure you will find some way to hide this review, but you know its the truth! You are taking advantage of small business during a pandemic for all our hard work and struggle. Its shameful.

gabi+skin

Rating
2 of 5 stars
Posted
July 18, 2021

Has anything improved with this App after it was renamed to Shopify Inbox? We installed it before but found the front-end widget on our site buggy. It was cut off, impossible for users to see the bottom of the chat window.

View all reviews