Marketing | Customer service
Shopify Inbox

Shopify Inbox

by Shopify

Sell over chat, and talk with your customers anytime, anywhere

3.4 of 5 stars(306 reviews)
Free
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Turn browsers into buyers

Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.

Help more people in less time

Create quick replies, FAQs, and automated messages all from your admin and keep your brand consistent.

Centralize chats in one place

Chat in real time or use email and SMS to follow up when you can’t talk to customers live.

About Shopify Inbox

About Shopify Inbox

Talk with customers and sell over online store chat, social media, and email all from Shopify Inbox. Customize online store chat, saved responses, and more right from your admin. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support, all for free from a single business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:

  • Save time managing customer conversations from online store chat and social media all within a single app
  • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
  • Send automated messages and continue chats over SMS or email so you don’t need to respond in real time
  • Know when customers add or remove items from their shopping cart
  • Assign chats to your staff and team to scale customer conversations

Shopify Inbox connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single business communication app:

APPLE BUSINESS CHAT // Let customers contact you through Messages on their Apple device.

MESSENGER // Let customers contact you from your Facebook Page, Facebook Shop, and Messenger.

INSTAGRAM (coming soon) // Let customers contact you through your Instagram posts, stories, and Shop tab.

Eligibility requirements:

  • To use Shopify Inbox you must have an online store with Shopify
  • You must use Shopify Inbox on your desktop (shopifyinbox.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Media gallery

  • Set up in admin
  • Chat anytime, from anywhere
  • Get insights from admin to understand how chat is performing

Support

Pricing

Free

3.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    39% of ratings are 5 stars
    (119)
  • 4 of 5 stars
    11% of ratings are 4 stars
    (35)
  • 3 of 5 stars
    12% of ratings are 3 stars
    (36)
  • 2 of 5 stars
    12% of ratings are 2 stars
    (38)
  • 1 of 5 stars
    25% of ratings are 1 stars
    (78)
View all 306 reviews

Most recent reviews

GYM SUPPLEMENTS U.S

Rating
1 of 5 stars
Posted
September 16, 2021

This app does not support image. you won not able to see on your mobile. it's completely disappointed.

Triple Mountain Model Horses

Rating
2 of 5 stars
Posted
September 14, 2021

Really slow, as others have said, and notifications of customer messages only come sporadically. I can check the inbox and clean everything out, then five minutes later check again and there will be a message a customer supposedly left hours ago. What the ---? That creates terrible customer service. I also can't figure out how to link a product into the message, even though the app store description says it can be done "easily." Like so many other "great ideas" Shopify has had lately, it seems hastily put together with little beta testing by actual users before release. (Shopify email ring a bell?)

Life of Riley Pet Products

Rating
3 of 5 stars
Posted
September 9, 2021

I installed this app as I thought it would be great to talk to my customers in real time. However when it pings at me by the time the app opens the conversation the visitor has usually left the store. Its too slow to load the conversation. Very disappointed.

View all reviews