Shopify Inbox

Name: Shopify Inbox
Brand: Shopify
Rating: 4.7 (2661 reviews)

Price: Free

Rating (4.7)

Reviews

2,661

Developer

Shopify

Demo store

Let customers self-serve with instant answers

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Works with the latest themes
Use directly in Shopify admin

About this app

Launched

August 14, 2019

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.

Turn on chat and track results with a seamless workflow in the Shopify admin.
Manage conversations from online store chat and Shop app.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

2,661 reviews

Overall rating

4.7

Counts per rating level

72% of ratings are 5 stars
1.9K
15% of ratings are 4 stars
396
5% of ratings are 3 stars
127
3% of ratings are 2 stars
69
6% of ratings are 1 stars
150

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its efficient customer communication and sales conversion enhancement. It consolidates all customer interactions into a single dashboard, allowing for instant responses and customizable autoresponders. Features like quick replies, product link sharing, and chat assignment are highly valued. It's user-friendly, integrates seamlessly with Shopify, and provides valuable data like customer profiles and order history. It's free, easy to onboard, and customize, making it ideal for direct customer communication, particularly for single-store merchants.

November 30, 2023

Easily links client profiles to chats, allowing our team members instant access to orer history and cart contents. This saves a countless amount of time and allows us to provide customized service to new and existing clients!

Garage Auto Sports

Canada

Almost 4 years using the app