Reviews (6,032)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to quickly respond to customer inquiries, enhancing customer service and satisfaction. Its clean, intuitive interface and features like automated responses and AI assistance boost efficiency in managing communications. Integration with Shopify and real-time notifications help personalize support, improving conversion rates and customer loyalty. The mobile version adds convenience for on-the-go responses.

January 2, 2025

A lot of scammers are reaching out through this platform using the shopify inbox as a way to contact the owner of the store. They are offering to assist new stores with "consider implementing the necessary changes to enhance our store's performance and visibility". Here's a concise breakdown of what needs to be addressed:

1. Reactivate and configure the disabled feature to restore full functionality and ensure seamless indexing by search engines.
2. Implement advanced on-page SEO strategies, including metadata optimization and structured data integration, to enhance organic visibility.

3. Generate and submit an updated XML sitemap to Google Search Console, ensuring expedited crawling and indexing of your store’s pages. And other suspicious activities.

G Harmony Apparel
United States
Almost 4 years using the app
December 13, 2024

I do not recommend - We have been getting explicit videos for a week on this app, and there is no way to block people via IP or other means, or a way to prevent people from uploading files. This individual just uses fake emails and floods our inbox. Like usual, Shopify support is not helpful. Exploring other apps.

ORN ACTIVEWEAR
Mexico
Over 2 years using the app
November 1, 2024

Shopify make you log out automatically after a while, for security reasons I assume, even if you use is continiously. BUT they don't let you know you've been logged out. No notification or email. So you just go on with your day thinking its just noone atm that wants to chat. Then after a few days you get angry emails from customer who doesn't get a respsonse in the chat. Because shopify logged you out. Perfect.

the Crate Lab
Sweden
About 3 years using the app
October 30, 2024

Works well as a messaging service EXCEPT from the security of the app and zero protection from scammers and fake email use. Spammers can use fake emails to send messages and leave you endless spam and there is no way to stop them, leaving you sifting through spam to find your genuine customers.

The app needs an email verification system or an IP blocking capability to make it more secure. Because of this huge flaw, I give it a 1 star review.

ALS Survival Ltd
United Kingdom
Over 1 year using the app
February 3, 2025

Loathe the automatic opt in on "Shopify Magic" AI responses; on-phone app always shows notifications when there are none. No positive feedback for this app.

St. Eloi
Canada
Over 2 years using the app
December 5, 2024

The widget on the website crashes often and users are not able to use the widget.

TaikoHub
Canada
Over 2 years using the app
December 31, 2024

can't get any users to be able to chat on this except for myself. poor interface.

Epilaser
United States
3 months using the app
December 21, 2024

there is no way to export the chat messages out of inbox app

Barn & Willow
United States
About 3 years using the app
October 17, 2024

There is no sound notification when a message arrives. Its bad

Mark & Day
United States
Over 1 year using the app
Shopify replied November 18, 2024

Thanks for taking the time to leave your feedback.

We understand that this is frustrating as you should be able to receive notifications with sound for Inbox.

Within Inbox settings you can check that your "Push notifications (desktop and mobile)" are enabled. On your mobile device, you also need to have the sound notifications enabled under your general phone settings.

If you still are having trouble receiving sound notifications please reach out to us at inbox@shopify.com and we can assist further. Thanks!

- Shopify Inbox Team

November 4, 2024

This is the most annoying POC for a business

CavFab
United States
6 months using the app