Shopify Inbox , 4,073 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its convenience, affordability, and efficiency in customer communication. They appreciate its easy setup, seamless integration with stores, and features like emailing missed chats, offering products and discounts, and consolidating customer interactions. The quick replies and live chat features are praised for providing instant responses. Merchants also value the ability to personalize customer interactions and manage a growing customer base through tagging and categorization. The app is noted for increasing customer engagement, trust, and sales, with real-time communication and immediate notifications. Its mobile version is also highly functional.

April 3, 2024

The app is good but we need a way to download our entire Interactions/Conversations (i.e. Chat Threads) with each customer.

I just had a difficult customer. I need to present and defend my case to third parties (Bank).

As things are right now with Shopify Inbox, the only way to do it is by screenshooting everything screen by screen. This is impossible, inconvenient, unmanageable if the chat thread is long.

Please do something about it !

COLORADDICTED.COM
Greece
Over 2 years using the app
January 29, 2024

This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).

The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.

JUUK
Hong Kong SAR
Over 4 years using the app
March 31, 2024

Overall it works alright, but there's too long of a delay between when the customer sends a message and when it pings on my iphone. The latency is too high. It's not like a text message that pops up within a matter of seconds. This takes minutes.

empirical water
United States
Over 1 year using the app
January 23, 2024

I would recommend the app to any Shopify website owner because it is very convenient to manage communications with the customers even if we're not online when they send a message. I gave only 4 stars because even though I was working on my website the inbox window did not open when the customer opened a chat. I was alerted later to a message in the inbox.

Coastal Party Supply
United States
About 1 year using the app
January 31, 2024

I can't tell you how many sales I have saved with this app. It's mostly great, sometimes a little clunky. But at the end of the day, it's indispensable for us. We're all about the customer service, and folks are thrilled when they can get a quick autoreply, and then a real human to talk to. And the integration with the product catalog is fantastic.

Eureka Fabrics
United States
Over 4 years using the app
January 9, 2024

We've been using Shopify Inbox for around 12 months now. It's good and super easy to set up and use. How it easily integrates into our store is awesome. BUT it was a shame when we could no longer have meta products come via here as well. What would make this better would be if we could integrate it into our CRM platform so we don't have to jump between that (where our other chat services are all in one place) and Shopify Inbox.

Jimboomba Turf Group
Australia
Over 1 year using the app
January 15, 2024

Shopify is one of the e-commerce stores I have been with and I love the way I get to sell at my pace. I have a hard time finding the best store format to download my Ail link on and getting Shopify to work with Google but I think it's just me!
By far this is one of the better sites for new beginners like me

Jonnas Gift N Things
United States
About 2 years using the app
March 26, 2024

Good thus far..... it warns you of spam so even better

LeKooky Obsession
United States
Almost 4 years using the app
February 26, 2024

It helps, but since it goes back to their email, I am not having much luck contacting them again.

daileybreadbooks
United States
Over 1 year using the app
February 18, 2024

It's good, but could be better. Hopefully it's something that will develop. 111111111111111111111111111111111111

The Artists Quarter
United Kingdom
Over 4 years using the app