Reviews (6,088)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it ...

February 14, 2025

Great functionality, but honestly the UI looks like its built by kindergarden pre-school kids. Very disappointed for something built by Shopify actual staff.

No way to further customize floating widget button, intrusively too large for Desktop & Mobile. No way to set what and how the button is displayed. No way to set where to display.

Added functionality to further customize the look, size of ...

Avo Blind Box
United Kingdom
8 months using the app
November 19, 2024

We like the idea of using the Shopify inbox on our site but in reality the app is too basic.

There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications.

To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have ...

Atom Packs
United Kingdom
10 months using the app
Shopify replied November 29, 2024

Thank you for taking the time to provide feedback. I have shared your ideas for universal notification settings and staff auto-allocation with our product team.

- Shopify ...

October 19, 2024

really bad getting one through the app is really annoying and impossible

KingFish.Brnd
United States
6 months using the app
Shopify replied November 18, 2024

Thank you for your feedback. We are sorry you are having trouble getting through the app and would love to learn more to help us improve Inbox.

Feel free to reach out to us ...

December 23, 2024

Its great except if you have a customer service agent or another email for support questions you cant use this app. It will only send to the store owners email. They really need to change this - most store owners are doing their own support or have a different email even if they are and cant change their stores email to the support email for security reasons.

okoliving
United States
18 minutes using the app
October 29, 2024

its always bots

Millionaire Beauty Brand Extensions
United States
Almost 3 years using the app
December 25, 2024

ok

MYTOTEL
China
5 months using the app
April 5, 2024

I meant to check bad: I am being inundated with messages from random strangers who want to, "talk about Shopify" but don't. I think they're bots and its starting to get annoying!

Alpine Bee Candles
United States
Over 4 years using the app
June 28, 2024

I don't think I am getting notified when mail arrives, otherwise I am fine with it

Off The Wall Posters
United States
Over 1 year using the app
Shopify replied July 2, 2024

Thank you for your review! If you're having issues receiving notifications we recommend reaching out to our live support team. They will be able to check your settings and ...

April 10, 2024

Not as immediate in chatting with customers as we would like. We were used to using Zendesk and having more data while chatting with customers.

Allred Contract
United States
5 months using the app
June 4, 2024

Impossible to change the email address that email notifications go to.

Sharpham Park British Organic Walnuts
United Kingdom
7 months using the app