Shopify Inbox

No issues, like that ai drafts responses, that over time are getting better and better and i often just have to push send when I answer queries now.

A little glitchy and often does not load, forcing one to log in to Shopify to access the app. Time-consuming!
When it works smoothly, it is excellent and allows me to have real-time conversations with customers. But it still needs work to function smoothly and consistently.
The phone app on Android is especially temperamental.

It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.

Great for keeping in touch with current and potential customers. On Apple devices you can bypass focus modes to ensure messages come through without delay.

It's really glitchy. There is no doubt that it is a powerful conversion tool, but it's far too glitchy with messages not loading or coming through instantly, meaning the customer drops off whilst waiting for a response. The AI auto messaging feature is also poor, if you start typing a message, the AI auto message feature will then completely overwrite your message.

★★★★★
Shopify Inbox is fantastic! The chat messaging is simple, clean, and incredibly easy to use. Navigation is smooth, the design looks great, and installation plus setup took no time at all. Absolutely a 5-star experience!

Update: Would like to see Ai added to this. So, we have an automatic reply to customers. I know there's quick replies, but not as good. Still 5 stars though.

Shopify Inbox is a simple and intuitive tool that helps streamline customer interactions. It provides clear insights into buyer information, with easy access to historical records and the ability to track whether visitors are online or offline. Additionally, its product recommendation feature enhances the customer experience.

However, it could be even better with an automatic translation function to cater to international customers and an option to paste screenshots for a more visual approach to communication. Overall, it’s a highly effective tool for managing customer service and enhancing engagement.

Working great and already getting positive feedback from customers on the excellent customer support!

Pro: I love the functionality of it it's easy to use interface on my desktop and phone. I like that I can attach multiple items, which is great for me since I send proofs for approval for every order.
Cons:
1. The saved quick reply options has too low of a character limit.
2. I hate that "enter" sends the message instead of going to the next line.
3. I hate all the spam emails I get that seems to be connected to the app.
4. I wish I could initiate a conversation with someone who submitted an order, rather than need them to reach out first.

More features would be nice.
Ability to flag or label for followup for example.