Shopify Inbox

The Shopify Inbox app is really great and very helpful. It would be even better if customers could submit their phone number before contacting support. Also, image quality becomes low when sending images, which needs improvement. Other than that, everything is excellent.

not bad so far, but it should show the page or product your customer is messaging about, very often do i get customers asking me about products but i have no clue which ones they are talking about

No issues, like that ai drafts responses, that over time are getting better and better and i often just have to push send when I answer queries now.

A little glitchy and often does not load, forcing one to log in to Shopify to access the app. Time-consuming!
When it works smoothly, it is excellent and allows me to have real-time conversations with customers. But it still needs work to function smoothly and consistently.
The phone app on Android is especially temperamental.

So much simpler and effective than our previous third-party chat (Tawk.io). See the customer contact info and their cart helps so much with product questions. And the mobile app is just perfect for responding quickly. I'm so glad Shopify integrated this and offers a free solution to a common problem.

Shopify Inbox has been a game changer for customer support and conversions.
It’s simple to set up, integrates perfectly with the store, and the instant answers + quick replies save a ton of time. I love how it keeps conversations organized and helps respond faster without sounding robotic. Highly recommended for any Shopify merchant who wants better customer experience and higher trust.

spam option is not working optimally. Getting to many ‘bot created’ mails from marketing affiliates.

Great for keeping in touch with current and potential customers. On Apple devices you can bypass focus modes to ensure messages come through without delay.

It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.

It's really glitchy. There is no doubt that it is a powerful conversion tool, but it's far too glitchy with messages not loading or coming through instantly, meaning the customer drops off whilst waiting for a response. The AI auto messaging feature is also poor, if you start typing a message, the AI auto message feature will then completely overwrite your message.