Reviews (5,509)
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There has been one issue it comes up on the front of my iphone but there can be a long delay before the message shows in the app. This can be especially annoying if you don't catch the gist of the message from its first appearance.
Thanks for flagging this, and for the detail on the delay between the iPhone notification and the message showing in the app. That lag is worth looking into, especially when the preview doesn't show the full message. Making sure you're on the latest app version can sometimes help with sync timing. If it continues, our support team can dig into it with you at help.shopify.com/support. Thanks for taking the time to report it.
As others have expressed, the recent changes requiring sign in or Shop app registration have brought this 5-star app down to 1 star. There's no longer a quick easy form before chatting and now almost none of the chatters on our site use the sign in feature, so there's no way for us to reach back out.
Great App with added benefit of auto response and linking products. Room for improvement on HUD/user interface for Unread messages and managing messages. All around pretty great though!
Easy to use. let's me know immediately when a customer is using the chat feature on my website. Sends notifications so I can respond quickly,, and you can set up some instant response for common questions.
This was a great app before the new changes yesterday and now its been horrible! Have you even tested how terrible it looks on mobile? It covers the whole mobile screen, the floating button ON product page is no longer floating, the customer first name, last name and email is no longer required so we dont know if you are talking to old or new customer as it says new visitor!! You did this so you can enforce people to subscribe on shop app and bring more money to you rather than support the business whom you are already charging permium . You turned a good working app to a disaster app!! We had to uninstall this app and find another one.
Thanks for laying out exactly what changed for you, this level of detail genuinely helps. We hear you on the mobile display, the floating button on product pages, and especially not being able to tell returning customers from new visitors now that name and email aren't required. I've shared all of this with the team that builds Inbox. If you're open to it, our support team can review your setup and walk through the current options with you at help.shopify.com/support. We appreciate the honest feedback.
This is a great app/feature. I like how the AI part of it is learning with excellent responses as we go. Some AI responses do not even need editing.
It would be great if text/sms was a main option feature as some email providers will direct any replies with links to products to the spam folder and people miss this thinking we have not bothered to reply when we have.
I'm updating my previous review because the development team really listened to user feedback. They took the time to make changes, and the app now works exactly the way I had hoped.
Thank you for listening to your users and for being willing to improve the experience instead of ignoring the feedback. It has made a huge difference. I really appreciate the effort and the responsiveness from the team. Keep up the great work!
Thanks for taking the time to share this. We hear you on the recent changes to Inbox, including the navigation and how instant answers now work, and we've passed your feedback along to the team that builds the app. If you'd like a hand getting set up in the new layout or locating your instant answers, our team is glad to walk through it with you at help.shopify.com/support. We really appreciate you telling us what was working well and what isn't.
I had access to chats/ inbox but for a long time now i have not been able to access this shopify in box aka chats, I was told to reach out to tech support yet are unable to find any tech support links to help resolve these issues. fortunately i am not the only one at my company and others still have access but I do not.
I can log in to shopify in box in on of my stores but when I click on a chat it errors out and then the other store i will not allow me access at all so I have to log in through my first store then try to click over to it. only for it to error out.
Thanks for the detail. A chat that errors on click, plus one store you can't open at all while colleagues can, usually points to something account- or permission-specific. Two things that help: ask your store owner to confirm your staff permissions on the affected store (since teammates still have access), and reach our support team directly at help.shopify.com/support to look into the errors on your account. Trying a different browser or incognito can also rule out a cached session.
Jól működik. AI asszisztens hiányzik belőle.
Illetve jó lenne, ha a FAQ beépíthető lenne 2-3 szint mélységű menürendszerrel.
Sometimes messages that are read and replied to still show as a new message.
Other than that its a good feature. Easy to use with fast prompts.
