Shopify Inbox

Connect with customers and drive sales with chat– for free

  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin


4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    58% of ratings are 5 stars
  • 4 of 5 stars
    18% of ratings are 4 stars
  • 3 of 5 stars
    8% of ratings are 3 stars
  • 2 of 5 stars
    5% of ratings are 2 stars
  • 1 of 5 stars
    11% of ratings are 1 stars
1 - 10 of 925 reviews

Vicary Plant Spares

Location United Kingdom

I like this app, it has landed me some good sales one way or another. Its a good way to start a conversation with a customer. My only problem with it is that it needs to have an option to block fake users.
I nearly removed the app as I was getting spammed with suspicious links from what was clearly a bot. It has stopped for now though.

Emberwood Co.

Location Mexico

The app is nice, what is not nice is that you make me write more than 100 carachters to tell you something that you should care with a few words.

Lúcida Letra

Location Brazil

É ótimo centralizar comunicações pelo Shopify Inbox e ter acesso rápido aos links dos produtos, cupons etc. Para melhorar, uma integração com o WhatsApp seria perfeita!

Roberg Fastservice

Location Canada

En mon absence shopify répond à ma place aus visiteurs et ça contribue à la confiance des visiteurs. Ce qui me dérange maintenant c'est le fait les gens moi je voulais cibler ce ne sont pas qui me laissent des messages,donc j'ignore comment shopify peut m'aider en ce sens,parce-que la plupart de ces message ont un caractère abusif et pornographique,merci aux dirigents de shopify si ils arrivent à bloquer ces gens de personnes .


Location United States

I used this app to help me try and keep up with the questions the customers may have about their orders or a particular item. It is useful. I just wish I can get better notification.

Melie Queen Collection

Location Canada

It is very easy to use and the integration setup with all my other platforms was super fast and easy without no technical issues. Which made me so happy, that I didn't need to call for help. Thanks, I love it and it's great that I could download the App onto my phone and receive all my messages in one place and space.


Location China

It would be much better if it has translation function. Shopify Inbox does help much. Thank you all!

Gemstones Direct NZ Ltd

Location New Zealand

Its an excellent app, helps me connect with my customers with their purchases and their feedbacks A+++++

America's OB/GYN Board Review Course

Location United States

Super easy to set up and like the follow up emails. The custom messages (quick replies & instant answers) are great as we have a very niche business. It would be nice to see our visitors in real-time via Shopify Inbox (our previous chat app had this feature). Also, any way you can add a document upload? Currently, you only offer an image

LadyBoss Glasses™

Location United States

Definitely helps customers understand that they're buying from and talking to a person, not some made up "e-com machine".

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