Reviews (6,086)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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This is a ONE STAR review but when I tried to submit one star, it would not submit. I tried over and over again, but it kept rejecting and refusing to submit. So if you see this, know that I only gave it more stars so it would let me submit. I'm telling the truth for others to know. It should have been ONE STAR. I'm taking screenshots of everything to keep as proof.
What it did by refusing to let me submit ONE STAR means that this app that "supposedly" has 5,568 --- 4.7 stars --- is lying to the public because it forces people like me to give higher stars because it won't let us submit ONE star. It would only let me submit after I gave it more stars. So if you don't see one star reviews, it is because this app is lying and misleading Shopify shop owners by forcing reviews to be higher than they are, and its rating really has much lower 4.7 stars at 5,868.
This is my real review:
The app has no info to show me how to see what my customer sees. I can't see what my store's "sender" contact info is, and there is no way to find it or adjust it in any settings. And most of all, the app says my customer has no orders, but they DO have orders. There is also no help or support for it either. If you really care, email me to help me with a solution and stop preventing reviewers from leaving honest reviews with truthful feedback. Fix your app instead!
I am a beginner and I have had this store for a number of years with someone else controlling the platform and I am getting around in this app which seems to be user friendly! I know l have much to learn however I am INSPIRED by my experience so far!
Super happy with this app. I don't care for the automated responses, but I know I just need to go in and figure out how to turn that off. Other than that, I'm thrilled. Thank you so much!
For the most part it does a great job answering questions while we are closed. I am pretty happy with this system.
Great way to communicate with customers. I have it set to email, so I never miss a message.
It has lots of tools that will help to reduce your work and increase sales
I love Shopify Inbox! There are some, of course, some things that could be improved upon. For example, I'd LOVE it if users could search within the Mail app for messages from specific users or for messages pertaining to specific products or key words. Sometimes I have to research something for a response, and then it's hard to find that particular message again. That being said, it's an amazing tool and it's FREE. It's also fairly user-friendly and simple. Thank you!
Thank you so much for your review.
We just want to share that we do currently have a search feature on the Inbox website and mobile app. At inbox.shopify.com, you can find the search icon on the left sidebar, to the right of your store name. On mobile, the search bar is above the conversation list. We support searching by keywords as well as customer names and emails.
Hope that helps! If not, feel free to reach out to us at inbox@shopify.com.
- Shopify Inbox team
For an app that's free, it's extremely good. there are ofcoure a lot of things that can be improved, but overall great experience
Would recommend because it's user-friendly and informative, allows to cancel labels, good customer services.
Shopify Inbox! It's like that friend who shows up to the party, instantly makes everything easier, and somehow manages to charm everyone. Super easy to set up—like assembling a LEGO set with just five pieces! I swear I blinked and it was ready to go.
If you’re looking for smooth sailing in customer chats, this is your ship!