Reviews (5,304)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for enhancing customer communication and boosting conversions. They appreciate its intuitive interface, seamless store integration, and features like real-time chat, cart visibility, and product suggestions. The photo upload feature aids visual communication, while AI-powered responses save time. The mobile app is praised for managing interactions on the go, and reliable notifications ensure timely replies, making it a user-friendly tool for customer engagement.
Refine
-
By rating
It would have been ok if it didnt conflict with chrome. If you look at the site under developer tools it shows up as a javascript error. That is why I had to remove this app.
1) Has unoptimized JavaScript which slows down site loading
2) Lacks integration with Knowledge Base
3) Can only configure one contiguous available time span per day
4) Can't integrate chats from multiple stores
Still, not bad for a free app.
Shopify Inbox is easy to set up and helps me chat with customers directly on my store. I like that I can see what customers have in their cart while replying. Sometimes notifications are a bit slow, but overall it’s a helpful app.
The Shopify Inbox app is really great and very helpful. It would be even better if customers could submit their phone number before contacting support. Also, image quality becomes low when sending images, which needs improvement. Other than that, everything is excellent.
not bad so far, but it should show the page or product your customer is messaging about, very often do i get customers asking me about products but i have no clue which ones they are talking about
Shopify Inbox has been a game changer for customer support and conversions.
It’s simple to set up, integrates perfectly with the store, and the instant answers + quick replies save a ton of time. I love how it keeps conversations organized and helps respond faster without sounding robotic. Highly recommended for any Shopify merchant who wants better customer experience and higher trust.
So much simpler and effective than our previous third-party chat (Tawk.io). See the customer contact info and their cart helps so much with product questions. And the mobile app is just perfect for responding quickly. I'm so glad Shopify integrated this and offers a free solution to a common problem.
spam option is not working optimally. Getting to many ‘bot created’ mails from marketing affiliates.
A little glitchy and often does not load, forcing one to log in to Shopify to access the app. Time-consuming!
When it works smoothly, it is excellent and allows me to have real-time conversations with customers. But it still needs work to function smoothly and consistently.
The phone app on Android is especially temperamental.
Easy, Smooth and Responsive. The integration is great and all the tools help manage a busy chat que.
