Reviews (6,180)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly interface, enhancing customer interaction management directly from the admin dashboard. Features like automated responses, quick replies, and AI assistance boost efficiency and customer satisfaction. The mobile functionality and integration of customer order details within chats are also highlighted. Despite being free, it's especially effective for small businesses, with a supportive team aiding in maximizing benefits.

March 18, 2025

Never had a problem with it but would like some sort of notification like a ding dong to know ive received a message. perhaps there is a feature and i dont know about it?

ThreadandTrimmings
United Kingdom
Over 3 years using the app
February 3, 2025

Super happy with this app. I don't care for the automated responses, but I know I just need to go in and figure out how to turn that off. Other than that, I'm thrilled. Thank you so much!

Twichery
United States
About 2 years using the app
March 7, 2025

Shopify did a great job creating this chat app for Shopify stores. It integrates seamless to your Shopify store. Best feature is it's free!

DiscountDressShop
United States
About 2 years using the app
January 29, 2025

For the most part it does a great job answering questions while we are closed. I am pretty happy with this system.

Treasure Coast Metal Detectors
United States
About 4 years using the app
Edited March 6, 2025

We have tried many other chat apps and this version of Shopify Inbox has been the easiest for my team and customers to use effectively!
We felt a drastic increase in use by our customers once we switched to Inbox and my team has easily been able to communicate back and forth resolving issues, answering product questions, and supporting our customers.

Opus Art Supplies
Canada
Over 1 year using the app
March 13, 2025

Makes such a difference having Shopify inbox as a separate app on my phone so I can essentially be available 24/7 as a one man band. Definitely lead to a large number of sales.

Green Dog
United Kingdom
Over 2 years using the app
December 27, 2024

This is a ONE STAR review but when I tried to submit one star, it would not submit. I tried over and over again, but it kept rejecting and refusing to submit. So if you see this, know that I only gave it more stars so it would let me submit. I'm telling the truth for others to know. It should have been ONE STAR. I'm taking screenshots of everything to keep as proof.

What it did by refusing to let me submit ONE STAR means that this app that "supposedly" has 5,568 --- 4.7 stars --- is lying to the public because it forces people like me to give higher stars because it won't let us submit ONE star. It would only let me submit after I gave it more stars. So if you don't see one star reviews, it is because this app is lying and misleading Shopify shop owners by forcing reviews to be higher than they are, and its rating really has much lower 4.7 stars at 5,868.

This is my real review:
The app has no info to show me how to see what my customer sees. I can't see what my store's "sender" contact info is, and there is no way to find it or adjust it in any settings. And most of all, the app says my customer has no orders, but they DO have orders. There is also no help or support for it either. If you really care, email me to help me with a solution and stop preventing reviewers from leaving honest reviews with truthful feedback. Fix your app instead!

Stephany Style
United States
11 months using the app
December 27, 2024

I am a beginner and I have had this store for a number of years with someone else controlling the platform and I am getting around in this app which seems to be user friendly! I know l have much to learn however I am INSPIRED by my experience so far!

Biostrand
United States
Over 2 years using the app
February 23, 2025

It works well, and gives clients the option to directly chat with you.

Motozone
New Zealand
Over 2 years using the app
January 16, 2025

It has lots of tools that will help to reduce your work and increase sales

BellaSkinUSA
United States
Over 2 years using the app