Reviews (5,723)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

November 13, 2024

I love the appropriate option for an AI reply. It was right on the money!

Turquoise Jewelers
United States
About 1 year using the app
November 7, 2024

I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.

Brookshire Acres
United States
9 months using the app
October 31, 2024

on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.

Vitamin Friends
United States
About 3 years using the app
October 4, 2024

Shopify Inbox is a great way to assist customers , however the app for the mobile device does not send the push notifications for instant reply to the customers and the only reason it gets a four star

African Traditional Home and Wear
South Africa
Over 2 years using the app
November 10, 2024

It helps greatly with identifying spam.

The Sun Seekers Store
United States
About 2 years using the app
October 12, 2024

Works well, every time

Vinyl Revival
Australia
About 4 years using the app
August 21, 2024

It's good but I wish if I could chat with all platforms like before. iMessage, Messenger, WhatsApp etc...

Canadian Cell Supplies
Canada
Almost 5 years using the app
Edited October 25, 2024

Shopify inbox is an amazing way to connect with my customers and its so easy, its like having a assistant on hand. Thankh you from the staff at Bolden Boutique!

Bolden Boutique LLC
United States
Over 1 year using the app
November 11, 2024

the automated replies were perfect.

DEVORSS PUBLICATIONS
United States
Almost 2 years using the app
October 25, 2024

Great for customers to communicate with us

Gaysha Paint & Pattern
Australia
About 3 years using the app