Shopify Inbox , 2,714 reviews

Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its efficient customer communication capabilities. It's praised for its user-friendly interface, seamless store integration, and consolidation of all customer interactions in one dashboard. Features like live chat, customizable autoresponders, mobile order management, direct tracking updates, and tailored responses based on customer profiles are appreciated. Merchants credit it with improving response times, enhancing customer service, increasing sales conversion rates, and reducing abandoned carts.

November 9, 2023

I love getting notifications so I never miss an inquiry from a customer. The only thing is I don't know if it screens spam or bots.

Lauren Simone Publishing House
United States
11 months using the app
November 20, 2023

So far its been solid. Easy to use, good we can send photos/videos, and I love the phone app.

United States
About 4 years using the app
November 21, 2023

I love how easy it is to communicate with customers on of offline. Great feature

Jackie Hird Photography
United States
12 months using the app
October 3, 2023

Great app! Would be great if customer had an option that could ad phone number instead of email and also would be great to can embed the chat button anywhere.

5 months using the app
November 4, 2023

When you are offline the message comes right to your email box. It gives you the opportunity to reply to your customer right away.

United States
9 months using the app
October 27, 2023

GREAT EXPERIENCE! From the app I have had not only all info needed, but also helped me to reach every customer.

About 2 months using the app
November 16, 2023

Shopify Inbox is efficient and user-friendly, streamlining customer communication superbly. It lacks some advanced features but overall enhances business interaction. Recommended for small to medium-sized stores. Adheres to terms, no incentives involved.

Michael's Exotic Peppers
United States
Over 2 years using the app
November 21, 2023

Love having this feature to communicate with customers and being able to share current discounts and sales

United States
5 months using the app
November 18, 2023

Does everything I need. Would highly recommend.

Gizzy Gifts And More
New Zealand
Over 3 years using the app
September 26, 2023

Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time.

1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first.

2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns.

3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.

Graydon Skincare
Over 2 years using the app
Shopify replied September 29, 2023

Hi, there. Thanks so much for taking the time to leave a review. We truly appreciate the detailed feedback you've given as it's what helps us develop the product forward. I'll be sure to mention that to our team. These are great suggestions for the AI as well. The product is still fairly new, but we've got some exciting features coming down the pipeline! -Rio, Shopify Support