Shopify Inbox , 1,608 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
February 20, 2023

Shopify Inbox ist ein wichtiger Teil unseres Onlineshops weil es uns ermöglicht, direkt mit unseren Kunden zu kommunizieren und sie beraten zu können. Einfach in der Installation und noch einfacher im täglichen Gebrauch.

Time spent using app: Almost 3 years
February 18, 2023

L'app funziona benissimo, sarebbe utile che si potesse eseguire lo switch da un negozio all'altra per chi come noi hanno più negozi shopify.
Time spent using app: 3 days
February 16, 2023

It's so easy and saves a lot of time. It's way better than it seemed at first and Imglad I tried it.

United States
Time spent using app: About 2 months
Edited March 1, 2023

How come none of the 1 star reviews are pin-pointing the worse part about this app? The app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".

But the email has no password and information so its rendered useless and has to be deleted by an admin before the customer can create their account. Who knows how many customers we have lost due to this.

UPDATE: I see your response but it does not make sense. Please try to understand that a customer cannot access their account page if they do not have a profile to go to. So how does a customer update their password when a password was never created? We have contacted Shopify support and escalated the case and are still not clear how this is effecting our customers.

Based on your reply, you assume the customers have an account page once they start a conversation. But they do not. They start a conversation and a customer profile is created with no password and no access. The customer, from what i can see, cannot update anything without our help now.
Time spent using app: 7 months
Shopify replied March 1, 2023

Thank you for taking the time and sharing this feedback. If the customer enters their email (using the online store chat) and an account is created without a password, then they can create a password by resetting their password directly on the customer accounts page. That being said, depending on the type of customer accounts that you're using, you may also be able to send a password reset ( to your customers. If you need more assistance on this topic, then please get in touch with us via the Shopify Help Center ( Cheers. -Elias, Shopify Support

February 15, 2023

Looks easy to set up and use but from client perspective the chat icon bugs everytime they try to initiate a chat. When they clic on the icon, it desepears and the website freeze completetly. It is so bad for client experience. How to avoid that? So for now i had to disable it.

my hapibox
United Arab Emirates
Time spent using app: About 2 hours
February 13, 2023

Sympa, intéractif et rapide. Pour l'instant je ne suis pas déçu de l'application. sUR DU LONG TERME JE METTRAIS UN NOUVEL AVIS

Time spent using app: About 1 month
February 12, 2023

This is really a great app! Helps you with Facebook Messages and also other channels. I think this is one of those must have apps.

United States
Time spent using app: 24 days
February 11, 2023

This is a great app. It enables you to connect with prospective customers and assist them with purchases or assist with customer service issues efficiently.

United States
Time spent using app: About 1 month
February 9, 2023

Work quite well. Have not experienced any issues. Love the fact I can also see all the messages coming in from Facebook and Instagram through Meta Business (fb business). Also love the ability to put messages in certain categories. Really like this app!

Celtic Jewelscapes
United States
Time spent using app: 6 months
February 6, 2023

Une application excellente !
Comment a-t-on pu faire sans.
Elle s'intègre et fonctionne parfaitement. Je recommande à 100%

Buds-Sports Europe
Time spent using app: 4 months