Reviews (4,684)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its quick response capabilities and seamless Shopify integration, enhancing customer service efficiency. They value the AI-powered reply suggestions, automated responses, and real-time access to customer profiles and cart contents. The intuitive interface, ability to send product links and coupons directly in chats, and mobile management capabilities are also highlighted. Its cost-effectiveness and reliable performance are major advantages.
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Has greatly improved/streamlined our online support processes and response times.
I have no idea how people use this application on desktop. The application has had bugs since the last update last year. The Inbox app just times out and continues loading for 20 to 30 minutes. It is unusable through the Shopify desktop admin.
This is one of the best customer messaging systems. It keeps the previous conversation records, which makes it easy to communicate with the customer. The only thing is that you can not send PDF files or Excel invoices.
Think the inbox is great, keeps everything organised and notifications come through to website/email easily.
I have found setting up laptop notifications a little more tricky.
It's great being able to add this to our customer service game without having to add another subscription to our operations. Other apps may offer more (I wouldn't know) but this is a great option to have without investing time, money and effort into getting chat going.
Easy peasy. Works well for chat. Would be an absolute killer app if it could accept and manage inbound emails rather than just through the widget.
Unfortunately the instant answers cannot be translated. So they are useless in multi-language shops. Also AI-generated answers (to frequently asked questions) are lacking.
Pro: Setup quick and easy.
Its a decent free app and will continue to use.
Its very basic with no options for ticket agent allocation and no reporting.
It shows order and customer information but it doesnt give a link to the product page the customer is looking at, it tells you the page title and then you have to guess
I love Shopify Inbox! There are some, of course, some things that could be improved upon. For example, I'd LOVE it if users could search within the Mail app for messages from specific users or for messages pertaining to specific products or key words. Sometimes I have to research something for a response, and then it's hard to find that particular message again. That being said, it's an amazing tool and it's FREE. It's also fairly user-friendly and simple. Thank you!
Thank you so much for your review.
We just want to share that we do currently have a search feature on the Inbox website and mobile app. At inbox.shopify.com, you can find the search icon on the left sidebar, to the right of your store name. On mobile, the search bar is above the conversation list. We support searching by keywords as well as customer names and emails.
Hope that helps! If not, feel free to reach out to us at inbox@shopify.com.
- Shopify Inbox team
Simple, complete, provides all the resources I need to rapidly answer customer inquiries.