Reviews (5,723)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

September 26, 2024

It works good to contact with customers

Technocontrollers
United Kingdom
Over 1 year using the app
November 12, 2024

It's like having my assistance working for me.

Lenore & Guy
United States
About 2 years using the app
August 27, 2024

There's no way to restrict notifications from reaching you at all hours! Even if you set the times the chat is "available" you still get a notification on the app every single time a customer messages no matter the time. This is a basic feature they should have.

Industry Hardware
United States
Almost 4 years using the app
Shopify replied November 18, 2024

Thanks for sharing your feedback, we understand that this would be frustrating and have shared it with our product team.

Currently we do not have a way to restrict notifications during certain hours within our app. A solution for the time being could be to snooze notifications on your device during your unavailable hours. On iOS this is set under the "Focus" settings (i.e. you can silence the Inbox app specifically during certain hours). On Android this should be called "notification snoozing".

Hope that helps! Feel free to reach out to us at inbox@shopify.com with any further questions.

- Shopify Inbox Team

November 9, 2024

Thank you for this easy app to use for reaching out the clients

Hina's Beauty Work Ltd
New Zealand
6 months using the app
July 31, 2024

This app has been very helpful for the customers wanting to reach out directly through chat vs an email or phone call. I've been using it for a few years now and I would recommend it.

BoxWood Board Designs
United States
Over 1 year using the app
September 25, 2024

Amazing Service, easy way to reach local customers

Outta Phx Print shop
United States
7 months using the app
October 9, 2024

All good, we have been using this app on J30.co.uk for about a month and works well

J30 Discount Furniture
United Kingdom
About 1 month using the app
September 4, 2024

I can't get the Chat bubble to disappear from my website home page. It hides the language preference icon and makes navigation difficult. I've asked for help several times and have been waiting for an answer for a week, but nothing happens. I'm really disappointed. This application is neither user-friendly nor logical.

lisanoto
Canada
About 2 years using the app
Shopify replied November 18, 2024

Thanks for taking the time to share your feedback. This sounds like a bug that we would like to look into and help you fix for your shop.

Please reach out to us at inbox@shopify.com and our developer team can help you with this issue.

- Shopify Inbox Team

October 16, 2024

Really good, works great, on desktop, on mobile. I'm always in touch with existing and prospective customers.

Hot In Nailz
Romania
6 months using the app
July 30, 2024

It has worked very well. Honestly made the customer service job so much easier for me! The only thing I wish it offered is a way to link the chat to help direct customers to it.

Alphalicious Designs
United States
6 months using the app