Reviews (4,665)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting its user-friendly interface and seamless Shopify integration. They praise its AI response suggestions and automated replies for boosting efficiency and sales. The app's cost-effectiveness and advanced chat features without extra charges are also appreciated. Its mobile-friendly design and multi-device support, along with comprehensive customer insights, contribute to improved conversion rates.

December 25, 2024

This app centralized and consolidates your specific business customer received emails and associates them directly to the store, through your regular business gmail account. It saves you space, and it maintains historical email from the customer.

CATG Sports Footwear
United States
7 months using the app
January 24, 2025

Works as I need it to. It's actually my preferred way to communicate with customers.

Dune Goons
United States
Over 2 years using the app
February 26, 2025

Really like how it keeps all my messages out of my email. We use this primarily for communication.

Quilt My Shirts
United States
4 months using the app
February 14, 2025

Simple to use and a great tool to help customers directly communicate with us on their favorite product.

Southside MMA Thailand
Thailand
About 1 month using the app
March 3, 2025

The reason I like it is that visitors seem to be more inclined to use chat than call on the phone, so we are able to engage them more readily.

Zojila
United States
4 months using the app
March 7, 2025

Shopify did a great job creating this chat app for Shopify stores. It integrates seamless to your Shopify store. Best feature is it's free!

DiscountDressShop
United States
About 2 years using the app
February 15, 2025

This app keeps me posted with immediate questions and responses. My customers love it.

Tauntus Inc. Greek Store
United States
About 3 years using the app
February 21, 2025

E muito prática mas falta a tradução automática, no meu caso que trabalho com vários países tenho que recorrer ao google tradutor o que demora muito tempo ...

Active Nutrition Plan
France
3 months using the app
March 26, 2025

Wir haben die App seit einigen Wochen im Shop. Die Livechat-Funktion lässt sich leicht in die Webseite integrieren und im Stil wunderbar konfigurieren. Wir haben Chats sowohl über Desktop-PC als auch Smartphone-App geführt, beides problemlos und einfach. Der Funktionsumfang erlaubt größeren Teams das Zuweisen von Anfragen - wir sind so klein, dass wir vieles gar nicht brauchen. Ich hatte unter 10 Livechats, die alle super funktioniert haben. Die wenigen echten Chats sind auch darin begründet, dass Inbox erlaubt, automatisierte Antworten zu erstellen - das wird von unseren Kund:innen sehr gut angenommen, so holen die sich ihre Antworten, einfach selbständig auch außerhalb unserer Servicezeiten. Ich bin überzeugt, dass Inbox uns dabei hilft, Interessenten zu Kunden zu machen.

Icespa
Germany
4 months using the app
April 3, 2025

Semplice da utilizzare e molto comoda sia per chi vende che per i clienti online. Consigliatissima!

Forward abbigliamento Genova
Italy
About 1 month using the app