Shopify Inbox , 2,764 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its efficient customer communication capabilities. It's praised for its user-friendly interface, seamless store integration, and consolidation of all customer interactions in one dashboard. Features like live chat, customizable autoresponders, mobile order management, direct tracking updates, and tailored responses based on customer profiles are appreciated. Merchants credit it with improving response times, enhancing customer service, increasing sales conversion rates, and reducing abandoned carts.
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Fantastic way to connect live with customers, allows me to add discounts and products too. Thanks for the great app!
Excellent way to communicate with clients.
Very handy. Allows me to communicate with my customers in real time.
nice options! there have been a few issues but the communication from the team was great.
Most of my customers are unable to receive my responses even when they are online, and also my responses are going to their spam and junk folders so a lot of the times they don't even know that I've responded to their inquiries.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Inbox app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Another way to reach out to potential customers.
For a free app this is really good, is it perfect, no but its certainly a useful addition to any store.
I get my messages every time a customer contacts me. It's easy to set up, and I love how nice it looks. Thank you!
This App is very convenient to use for all of your messages to custumers. You can notice immediately any asked question from them and answer back immediately as well. Good customer service is very important for my business. I recommend this App.
I think this option is pretty useful for my customers. You can just go in and write a quick question in the chat. In a few months of using it, I haven't found any problems.