The Shopify App Store will have limited functionality due to scheduled maintenance on December 11 at 3:00pm UTC.

Shopify Inbox , 2,764 reviews

Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its efficient customer communication capabilities. It's praised for its user-friendly interface, seamless store integration, and consolidation of all customer interactions in one dashboard. Features like live chat, customizable autoresponders, mobile order management, direct tracking updates, and tailored responses based on customer profiles are appreciated. Merchants credit it with improving response times, enhancing customer service, increasing sales conversion rates, and reducing abandoned carts.

November 28, 2023

Fantastic way to connect live with customers, allows me to add discounts and products too. Thanks for the great app!

Purity Lace Designs
About 1 year using the app
October 26, 2023

Excellent way to communicate with clients.

HEX Fireworks Ltd
United Kingdom
Almost 2 years using the app
November 19, 2023

Very handy. Allows me to communicate with my customers in real time.

Stone Creek LLC
United States
5 months using the app
November 28, 2023

nice options! there have been a few issues but the communication from the team was great.

United States
9 months using the app
December 2, 2023

Most of my customers are unable to receive my responses even when they are online, and also my responses are going to their spam and junk folders so a lot of the times they don't even know that I've responded to their inquiries.

United States
11 months using the app
Shopify replied December 4, 2023

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Inbox app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into this: - Blair, Shopify Support

November 19, 2023

Another way to reach out to potential customers.

Rivalry Trophy
United States
7 months using the app
December 5, 2023

For a free app this is really good, is it perfect, no but its certainly a useful addition to any store.

United Kingdom
About 1 year using the app
December 3, 2023

I get my messages every time a customer contacts me. It's easy to set up, and I love how nice it looks. Thank you!

My Diva Fashion
United States
2 months using the app
August 31, 2023

This App is very convenient to use for all of your messages to custumers. You can notice immediately any asked question from them and answer back immediately as well. Good customer service is very important for my business. I recommend this App.

Fashion NetClub
United States
Over 3 years using the app
September 29, 2023

I think this option is pretty useful for my customers. You can just go in and write a quick question in the chat. In a few months of using it, I haven't found any problems.

8 months using the app