Shopify Inbox , 1,646 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
June 5, 2023

Pretty good cuh.


Fitmark Jewelry
United Kingdom
June 4, 2023

Logs you out whenever you travel overseas (so don't forget your password) - the absolute rubbish we've come to expect from the utterly useless development team at Shopify.

Niccolò P.
United Kingdom
June 1, 2023

so far I like it. It have every thing I need to support my custumers. I sugest you try it.
I use to use whatsapp. but it get confuse with my personal afairs. also here in case Im not online, it will sent me an email with the user questiuon and detels. really good

Verde Limon Panama
Time spent using app: About 1 month
June 1, 2023

muy buena aplicación para la gestión de dudas directamente con cliente que está visitando la web en esos momentos

Time spent using app: 1 day
May 30, 2023

Simple, efficace, avec plusieurs fonctionnalités comme la mise en place de messages automatiques ou encore la possibilité d'envoyer le lien de l'article au client directement.
Parfait pour mon utilisation !

Ô les Box
Time spent using app: 3 months
May 30, 2023

Eficiente y simple. La recomendamos si lo que quieres es una app para hablar con tus clientes de forma fácil y rápida.

Saludos del equipo Doblev Motorsport

Doblev Motorstport
Time spent using app: 11 days
May 27, 2023

Good but unfortunetely this app is not adapted for international website. Because we we can't translate the inbox in several languages, big default...

639 Latona
Time spent using app: 23 days
Shopify replied May 31, 2023

Hi! I appreciate the desire to offer multiple languages to your customers through Shopify Inbox. If you haven't already, please get in touch with our team via the Shopify Help Center ( to let us know which languages you're wanting to translate to—that way, we can submit a feature request to our developers on your behalf. Thank you! -Sophia

May 26, 2023

Shopify inbox is all spam. It’s a waste of time and detracts from actual customer engagement. Wish it were more reliable and could filter the bots out.

United States
Time spent using app: 11 months
Shopify replied May 31, 2023

Hi, there. I understand how frustrating it can be to receive spam messages, and that your time is much better spent helping customers. You do have the option to block a conversation, though I know this can also be time consuming if you're receiving spam from multiple users. While we can't block spam entirely, we'll continue to look for ways to reduce it. Thanks for taking the time to share your review! -Sophia, Shopify Support

May 24, 2023

The experience of this application is very wonderful. It gives customers a special experience in using my store. Thank you very much

United Kingdom
Time spent using app: 5 days
May 23, 2023

As long as there is chat, the program keeps sending emails, one for each line of conversation.
Even if you cancel all notification options in the settings, it will still be the same.
Frustrating, no technicians to fix or advise.

Vestar Skateboards
United States
Time spent using app: Almost 2 years
Shopify replied May 24, 2023

Thank you for taking the time and bringing this to our attention. It looks we'll need to take access your account in order to get a closer look at the issue and collect some logs for our development team. Please visit the Shopify Help Center ( and we'd be happy to assist you through live chats or emails. Cheers. -Elias, Shopify Support