Reviews (4,717)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales through its effective live chat features that often lead to conversions. They appreciate its seamless integration with Shopify, automated responses, and AI-generated suggestions that enhance communication efficiency. The clean and intuitive interface facilitates real-time customer interactions directly from the admin dashboard. Additional benefits include syncing chat history with orders and a reliable notification system for timely responses.

April 29, 2025

Really helpful for live chatting with customers in need of help. I've used this app for several years and always get chats that turn into sales. I think making contact super easy for customers really helps them trust our site.

Charmed Creations LLC
United States
About 5 years using the app
April 28, 2025

It's great that you can search your messages now, that wasn't always the case and presented a major issue. One thing that is a bit confusing is that notifications sometimes go to my personal email and sometimes show up in the Shopify mail, it makes it difficult to find messages at times since searches don't bring up the email.
It would also be great to have the possibility to have a link to all correspondence in the order itself, this would make it a lot quicker to access and avoid confusion.

Angioletti Designs
United States
About 3 years using the app
May 12, 2025

This is a good app, many customers contact through it. It makes it easy to guide them. There is also a lot of potential for sales to increase on the online store.
AJN Books

AJN BOOKS
Pakistan
About 2 years using the app
May 19, 2025

Best Free Chat Support App

Shopify Inbox is the best customer support and AI chat app I’ve used. It’s completely free and perfect for website owners. Easy to set up, helps engage customers in real-time, and boosts sales. The support experience is smooth and professional—highly recommended!

PATOYS
India
Almost 2 years using the app
July 7, 2025

Spam message conversation was identified as spam and moved to Blocked instantly . That is smart and best way to get those spammers who do not let us run our business

Fans.Of Fans
United Kingdom
5 months using the app
May 22, 2025

I like the fact that the App knows when it's a Spam email and adjusts accordingly to keep my Store safe from those who want to try and do financial harm.

I also like the fact that the Shopify Platform is a one-stop shop for all my needs to make the maneuverings that make it much better easier and faster.

petsafetycare.com
United States
3 months using the app
July 5, 2025

Works good mostly only issue is that every time a customer sends a reply it shows up as a separate email rather than just in the same thread wich is kind of bad

JB Holstermods
United States
6 months using the app
June 20, 2025

The app is super informative and integrates well with my email list. I could engage with my subscribers instantly, which was a big plus.

Niecy Frazier Inc.
United States
7 months using the app
May 8, 2025

I love that this allows me to work from my phone so easily to manage support chats.

I really wish that we would be allowed to have quick replies with more than 350 characters. I have a lot of support questions that could use much longer responses that are pre-filled, but i have to go to my customer support system & copy the responses to bring over, which takes some time.

I also wish that we could see which instant answers caused sales to happen, so we had a better grasp on which instant answers to keep and what to else to test!

halfpricedmacs
United States
Over 2 years using the app
April 14, 2025

This keeps all our communication in one place and is a great tool for hashing out details for custom pieces. The AI response suggestions are decent as well for quick communication about one off questions if needed.

Aélhaus
United States
Over 4 years using the app