Reviews (5,500)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service and boosting sales through efficient communication tools. Key features like "Quick Replies" and automated responses are praised for reducing response times and improving customer interactions. The ability to view customer details such as cart contents and order history helps provide personalized service. Its seamless integration with Shopify and availability as a mobile app allow for convenient management of customer interactions from anywhere. Merchants appreciate the user-friendly setup, reliable performance, and supportive customer service team.
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Really quick and easy way for customers to make contact and for you to provide a response. A notification pings on my phone as soon as I have a message. Helps build your customers confidence if they can make contact easily.
Highly recommend this app. Very easy to use, and easy to set up automated replies. We get far more enquiries through our website using this app than our previous chat. I like that I can have the app on multiple devices so customers never get missed.
Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. This is all we needed and it works great for our seasonal business.
A great way to touch base with customers who have a question before checkout, while they are still in the process. Sometimes the questions are things that they could have just figured out on their own by looking first (ie is it in stock? where are you located? do you have xxx?), but if they need their hand held, this is a good app.
I like that it allows video files, wish it were able to be longer than 59 seconds, but still a good feature!
I love Shopify Inbox for our business. It's great for chatting with our customers in real time. The app shows FAQs to the customers, and we can use quick answers for the most common ones.
Too easy to use. Customers use it and love it. Makes this one man operation nearly available all the time, even when I'm not sitting at my computer or at the office.
The Shopify Inbox apps is a great way to communicate with our potential and existing customers.
This app has been very helpful for the customers wanting to reach out directly through chat vs an email or phone call. I've been using it for a few years now and I would recommend it.
Great app. Very easy to setup and since it is shopify's own app all relevant order and customer data is fetched along with the product feed.
Highly recommended.