Reviews (5,386)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service and boosting sales through features like "Quick Replies" and automated responses. The integration with Shopify allows for personalized customer interactions by accessing details like cart contents and order history. The user-friendly interface and mobile app are praised for enabling effective management of customer communications on-the-go. Merchants also appreciate the reliable performance and supportive customer service, which contribute to a seamless experience. Additionally, the app helps improve customer satisfaction and loyalty by facilitating faster response times and the ability to send direct product offers and discounts through chat, providing valuable insights into customer behavior to refine sales strategies.
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Customers can get in touch with us quickly letting us resolve issues promptly. We can also give them discounts because of problems or show products that may be a good substitute if they are dissatisfied with a purchase.
It works great for us. On the online store as well as the mobile app. It really makes us more responsive to our clients and faster.
Its great, if shopify makes it you know its good. Plus it's free. I would love now for them to integrate AI with the chat, that can aid customers based on product questions and stuff
The app allows for increased sales of products by putting the customer at ease about the purchase.
It is a good tool to stay in contact with customers in a faster and more dynamic way then through emails.
We are still working on our website so when people do take the time to send us a quick email, it helps reach a wider customer base. Saying that, I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. Luckily I had assigned another person to our website and she was able to go in, change the cc for an upcoming bill and add me back in my website. It was very stressful and we still can't seem to finish the website - it's 95% done.
it works. it doesn't cost anything. I'm sure others have more features but that's not what I need....I just want people to be able to message and ask a question, maybe get a FAQ or two
Very useful as we can chat directly with customers. Better to use with the computer but its ok on a mobile
helps streamline and so much nicer to not manage CS in email and keep within a space where all employees have easy visibility
Makes contact with my customers a breeze.
Only updated needed is I shouldn't have to click out of a message and click back into it to mark as unread if I have the log active on my screen and the customer messages.