Reviews (4,716)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales through its effective live chat features that often lead to conversions. They appreciate its seamless integration with Shopify, automated responses, and AI-generated suggestions that enhance communication efficiency. The clean and intuitive interface facilitates real-time customer interactions directly from the admin dashboard. Additional benefits include syncing chat history with orders and a reliable notification system for timely responses.
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We get notified super fast and we love being able to communitcate with our customers in real time. We also appreciate knowing what products they have in their cart and what city they're contacting us from to help with estimating shipping costs.
Intuitive app and I like the suggested replies which make the process more efficient by reducing time spent on this.
Great little addition and easy to manage app. Would be even better if there was a notification of msg and how long they have been waiting. Highly recommend!
The AI is awesome, it reads the content of the website and creates automatic replies you can edit before sending. They are 90% correct.
It's a respectable chat app. Easy to setup, and the notifications are timely. On occasion we have challenges launching the phone app on Android, but 90% of the time it's perfect.
We have several people who do use the chat. It would be great if you could "claim" a chat, or see if another person in your organization is typing. This would prevent the times when two or three people all answer at the same time.
The AI generated responses are actually useful and fairly accurate. It is even accurate when it responds to clients in my native language.
The Fraudulent Scam messages must be trashed. The algorithm can check the sender's url - for example one fraudulent sender was from Florida claiming I charged his credit card...the software can check and see that the sender did not order anything.
The majority of customers who will contact me will hit the contact button and be inquiring about products. If they are a legitimate purchaser then the algorithm can see that.
Great app, improved my conversion rate a bit. Can set it up with the mobile app to get push notifications directly to your phone so you never miss a question. This leads to more sales and brand loyalty. Highly recommend this app.
Sometimes great other times annoying as it won't close and you are left with annoyed shoppers who buy elsewhere as they cant ask questions and buy when there are bugs .... it wont let you leave the chat.
Very useful app! It makes chatting with customers easy and helps close more sales. Highly recommend for any Shopify store.