Shopify Inbox , 1,609 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
March 14, 2023

Muy practica para conversaciones con los clientes, tiene herramientas para hacerles llegar más fácil los productos a los clientes.

Distribuidora Alhóndiga
Time spent using app: 5 months
March 14, 2023

App is functional, but is very limited in appearance. Don't make the chat function pop up in a massive box every time someone visits the store. It should be a small icon that expands. Also, add the ability to collapse the space where the instant answer questions go when I do not want to use them. I uninstalled and will check again in the future.

Persimmon & Co.
United States
Time spent using app: 12 minutes
Shopify replied March 14, 2023

Hi, Persimmon & Co.

Thank you for sharing your experience with us. We're sorry to hear the app did not service your business needs. I can certainly understand wanting the chat box appearance to fit at a smaller scale and the ability to collapse where you input questions/answers. We appreciate you sharing your feedback and have communicated this with our development team to look into reviewing this in the future. - Victoria, Shopify Support.

March 13, 2023

Très efficace pour chater avec ses clients, dommage que le client ne recois pas le message pour email avec notre adresse email professionnelle

Euro Berger
Time spent using app: About 2 months
March 13, 2023

Certainly does the job for a free app. Multiple staff members can respond which is a great feature. The only thing is we get double emails as one goes to the primary shop email and the second for all staff.

EF Skin
United Kingdom
Time spent using app: 14 days
Edited March 25, 2023

So far so good on installing the app, was nice and easy. I would like the option to change it from saying 'Chat with us' to 'Chat with me' - I, like many am a one person business and would like it to be more personal by saying me rather than us.

**Edit - since writing this review I'm inundated with people trying to sell services. If you're a web developer or selling services of any kind please don't use this as a way to contact me, your messages will be blocked.

Nicoles Jungle
United Kingdom
Time spent using app: 13 days
March 10, 2023

Below average rating. This app do not support customer chat without insert their first name last name and email. There is no option to turn off. which is not convenient for them when their just want instant message.

First Reply can not insert link. That means when off hour, customer may not contact us through whatsapp. But its official i believe it works faster than competitor apps.
Time spent using app: 1 day
Shopify replied March 14, 2023

Thanks for taking the time to write to us. We appreciate your needs for an "anonymous" function and the ability to contact via WhatsApp. I have logged your feedback with our developers and we will be sure to consider it for future developments. -Olivia, Shopify Support

March 9, 2023

Thank you very much for this work, but a lot of things are missing:
1. Search in messages (you may suggest connecting an external database like mongodb)
2. Impossible to work with two stores at the same time
3. Often messages are not sent the first time and you need to resend them again and again

Time spent using app: 10 months
Shopify replied March 14, 2023

Thank you for taking the time to share your feedback with us to help us better our services and offerings. We will be sure to pass your comments along to our developers for future consideration.

As for messages not sending the first time around, that is not expected behavior. Please connect with our Support team ( directly so we can offer further troubleshooting. -Olivia, Shopify Support

March 8, 2023

very good
Really it's very cool
It works around the clock and the support is very generous. Thank you, Shopify

Time spent using app: 20 days
March 8, 2023

Necesito modificar el idioma de la app de español a ingles, como puedo hacer?
Ya que mi tienda tiene como objetivo el mercado estadounidence. Gracias

United States
Time spent using app: 17 minutes
March 8, 2023

This app works well if you have only one store. If you have multiple stores, this app is unusable. My one-star review is based on the fact that requests for this app to function with multiple stores were submitted over 2 years ago and the Shopify dev team has ignored the requests completely. Very typical of Shopify. Tidio, on the other hand, has this functionality working seamlessly. So, if there is anyone who would like to have one chat channel for multiple stores, Tidio is the way to go.

South Africa
Time spent using app: 3 months
Shopify replied March 14, 2023

Thanks for bringing this to our attention. I can definitely see how this would be beneficial for you and your business. I have submitted a feature request to our development team, highlighting the importance of the ability to connect to multiple stores. - Ollie, Shopify Support