Shopify Inbox

Connect with customers and drive sales with chat– for free

  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin


4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    58% of ratings are 5 stars
  • 4 of 5 stars
    18% of ratings are 4 stars
  • 3 of 5 stars
    8% of ratings are 3 stars
  • 2 of 5 stars
    5% of ratings are 2 stars
  • 1 of 5 stars
    11% of ratings are 1 stars
11 - 20 of 930 reviews

Melie Queen Collection

Location Canada

It is very easy to use and the integration setup with all my other platforms was super fast and easy without no technical issues. Which made me so happy, that I didn't need to call for help. Thanks, I love it and it's great that I could download the App onto my phone and receive all my messages in one place and space.


Location China

It would be much better if it has translation function. Shopify Inbox does help much. Thank you all!

Gemstones Direct NZ Ltd

Location New Zealand

Its an excellent app, helps me connect with my customers with their purchases and their feedbacks A+++++

America's OB/GYN Board Review Course

Location United States

Super easy to set up and like the follow up emails. The custom messages (quick replies & instant answers) are great as we have a very niche business. It would be nice to see our visitors in real-time via Shopify Inbox (our previous chat app had this feature). Also, any way you can add a document upload? Currently, you only offer an image

LadyBoss Glasses™

Location United States

Definitely helps customers understand that they're buying from and talking to a person, not some made up "e-com machine".


Location Chile

really usefull!! i love it. we are receiving less questions overall. I recommend to use the more FAQ and put them there...

Frump Fighters

Location United States

Really excited this is being offered now! It's working well so far. I love that pulls in the customer's profile and order data and saves notes to their profile!

Location United States

It allows me to keep track of my consumers in one "place" and increase purchases by responding to their inquiries.

Judith Hart Jewellers

Location United Kingdom

helped me a lot vbvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

YOU Collagen

Location Philippines

Overall the app facilitates easy sharing of sales promotion information to audiences from Facebook and Instagram.