Reviews (6,265)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its seamless Shopify integration, enhancing customer interaction management directly from the admin dashboard. Its intuitive interface, automated responses, AI assistance, and synced chat history are key features that improve response efficiency and personalize support. Merchants also note better communication, increased conversion rates, and a more personal shopping experience, all without additional costs.
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This is one of the best customer messaging systems. It keeps the previous conversation records, which makes it easy to communicate with the customer. The only thing is that you can not send PDF files or Excel invoices.
The AI response suggestions adapt to your answers which makes it human like. saves heaps of time and most of the time i am happy with the response and just hit enter.
Think the inbox is great, keeps everything organised and notifications come through to website/email easily.
I have found setting up laptop notifications a little more tricky.
Easy peasy. Works well for chat. Would be an absolute killer app if it could accept and manage inbound emails rather than just through the widget.
This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.
Thank you for your review! I think our Instant Answers or Quick Replies features could be useful for your problem.
You can create Instant Answers in Inbox settings at admin.shopify.com. These will come up as buttons when the customer clicks on the chat widget and they can click on it to get an instant pre-written response from you automatically.
If you are looking to be able to use pre-written responses during conversations, you can create Quick Replies in your settings at inbox.shopify.com. These allow you to set shortcuts for common responses you type out that you can then access by clicking on the lightning bolt below where you type messages. Hope this helps.
- Shopify Inbox team
Its a decent free app and will continue to use.
Its very basic with no options for ticket agent allocation and no reporting.
It shows order and customer information but it doesnt give a link to the product page the customer is looking at, it tells you the page title and then you have to guess
Never had a problem with it but would like some sort of notification like a ding dong to know ive received a message. perhaps there is a feature and i dont know about it?
I have no idea how people use this application on desktop. The application has had bugs since the last update last year. The Inbox app just times out and continues loading for 20 to 30 minutes. It is unusable through the Shopify desktop admin.
I love this app because it gives potential customers access to me. If they have a question, the app notifies me, just like a text. And boom, I can answer any and every question the customer has. This way the customer gets answers immediately and you provide customer service that gains more confidence with them. I've gotten lots of customers because of the accessibility and ease of using this app. And best of all,, it's FREE!!!
Has greatly improved/streamlined our online support processes and response times.