Reviews (5,386)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer service and boosting sales through features like "Quick Replies" and automated responses. The integration with Shopify allows for personalized customer interactions by accessing details like cart contents and order history. The user-friendly interface and mobile app are praised for enabling effective management of customer communications on-the-go. Merchants also appreciate the reliable performance and supportive customer service, which contribute to a seamless experience. Additionally, the app helps improve customer satisfaction and loyalty by facilitating faster response times and the ability to send direct product offers and discounts through chat, providing valuable insights into customer behavior to refine sales strategies.
Refine
-
By rating
This app works well for us. It was easy to set up and works seamlessly with the website. Can be used with various devices so it's easy to chat with customers.
It's very useful and gives customers a way to contact us without going through piles of emails. It also identifies spam and enables you to block senders you don't want to be in communication with.
Recommended.
Easy to use and get notifications from customers per set-up
This is a life saver! My mom has been in the hospital the past few days and she was the only person on my mind, plus I work full time. During this time I didn't notice that I had a message from someone, this service saved me. It answered what it could for me.
I am now back and able to keep up with my messages, but I could not live without Shopify Inbox, it is a must have!!
Works well, and we don't have to worry about adding a 3rd party chat app.
Nice to have the option of using this app instead of a paid one.
It works. It's nice to have the mobile app too so I can respond to customers during precious family time, like Christmas morning. lol. Seriously though, I do like getting back to customers in a timely manner so I don't lose the sale, and Inbox works seamlessly.
I am extremely impressed with this app! It offers real-time communication and seamless integration, making customer interactions smooth and efficient. The "Quick Replies" feature is a game-changer for providing fast and effective customer service. I love how I can offer products or discounts directly through chat, which has significantly improved my sales.
The automated responses and instant answers save me a lot of time, and the app's ability to consolidate customer interactions and provide insights into customer behavior is invaluable. I also appreciate the feature that allows me to send tracking updates and responses to missed chats directly to customers. This app has truly enhanced my customer service experience, and the user-friendly interface makes it easy to use.
Highly recommend it to any merchant looking to improve their customer service and sales!
No problems here. The app seems to be working great. I have made several new contacts; everyone here seems quit friendly.
Shopify Inbox has helped us to fine tune and streamline our customer service process. The ability to get back to customers on our time frame is a game changer and has helped us to improve our customer service and customer engagement tremendously! Now no question goes unanswered and minimal leads are lost.