Shopify Inbox , 1,603 reviews

Overall rating
Counts per rating level
  • 65% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
January 11, 2023

Prós: Gratuito, fácil instalação, simplicidade e direto ao ponto.

Contras: Limitação de personalização. Apenas troca de cor geral, não é possível trocar estilo de fonte ou outras alterações de CSS.

Time spent using app: 1 day
January 11, 2023

Amazing, easy to use. User firendly.
Good both from desktop & from app.
It increased our sales form the first min we installed it.

Thank you Shopify!

Time spent using app: 7 months
January 9, 2023

Love this app. It allows us to close the deal promptly while customers are still interested. The app also identifies customers and their order info, making our investigation a lot faster. The best thing is that I can see any instant messages right on my phone and answer right away. Don't need to always sit in front of a computer anymore. Great app, highly recommended!

Frame of choice
United States
Time spent using app: About 2 months
January 7, 2023

The app is great and it definitely has helped us provide better customer support and user experience in our shop.

Time spent using app: 29 days
January 5, 2023

they are perfect app , it is free also with all features we need , there is no need to go paid apps , they do not give even what they give , keep going shopify

United States
Time spent using app: About 2 months
January 5, 2023

It's a great app when you're using the desktop version within the store, but 1 star gets knocked off for the mobile version. Mobile is sloooow and buggy and long conversations with a customer make the app almost unusable.

Fatty Pancake
United States
Time spent using app: 7 months
January 5, 2023

We are very happy with this app. It has been very useful.
We haven't used other apps and therefore we can't compare.
Nothing to add and therefore we give it a 5 stars.

Portuguese Treasures
United Kingdom
Time spent using app: Almost 2 years
January 4, 2023


Overall, the integration is great. We shopify business owners really need this, and since all the app developers are gouging us on their monthly fees, I really enjoy the abilities this app offers. However, there are things that are a necessity to add to the app to make it functional to everyone.

1. Add the ability to have multiple stores connected to the inbox so we can see all of our chats in one place.

2. Translations - Let people see what we write in their own language, and vice versa.

Its a great app but I find myself looking for other solutions that have these features.

Nasa Depot
United States
Time spent using app: 8 months
Shopify replied February 27, 2023

Hello, there. Thank you for sharing your feedback with us. I have passed your comments along to our product development team for future consideration. We thank you for taking the time to write to us in order to help us better our services. -Olivia, Shopify Support

January 4, 2023

Works as expected with lots of room to grow - You can integrate IG/FB with it so all in 1 place. :D

Quality Home Clothing | Beauty
United Kingdom
Time spent using app: 19 days
January 4, 2023

Awesome entry level chat, for startups. Would love to have features like changing the name of the sender (me) to anything I want without changing the main options like the shop name etc. But overall very good, and free. Could not ask for more

Time spent using app: 7 days