Reviews (5,386)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service and boosting sales through features like "Quick Replies" and automated responses. The integration with Shopify allows for personalized customer interactions by accessing details like cart contents and order history. The user-friendly interface and mobile app are praised for enabling effective management of customer communications on-the-go. Merchants also appreciate the reliable performance and supportive customer service, which contribute to a seamless experience. Additionally, the app helps improve customer satisfaction and loyalty by facilitating faster response times and the ability to send direct product offers and discounts through chat, providing valuable insights into customer behavior to refine sales strategies.
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Would be good if replies were automatically saved as "Drafts" so that I can go back to them. Exit page to check something and the email disappears!
It's easy to use, and easy to communicate with customers. It's also easy to see from Shopify's back office when there are messages waiting.
Good enough, good experience
It is easy to set up and it is a plus that it is part of the Shopify suite of software.
A must-have app on your store. Very easy to communicate with the customers.
its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear.
I have tried refreshing my browser and everything.
Please help.
IT'S EASY TO USE OVER ALL GREAT APP..
Customers seem happy to use it and it works well.
Extremely helpful for responding to customers.
Very handy, much easier to manage than the external App's