Reviews (4,753)

Overall rating
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication, seamless integration, and mobile convenience. They value the "Quick Replies" feature for efficient customer service and the ability to offer products or discounts directly through chat. The automated responses and instant answers are seen as time-saving tools. Merchants also commend the app's ability to consolidate customer interactions, provide customer behavior insights, and prioritize conversations. The feature to send tracking updates and responses to missed chats directly to customers is also beneficial. The app is praised for enhancing customer service, improving sales, and providing a user-friendly interface.

June 11, 2024


United States
About 1 year using the app
June 2, 2024


Over 1 year using the app
April 22, 2024

Have been using it for over 2 years, and have had no problems so far. Does what it is meant to.

Little Seedling
Over 2 years using the app
June 9, 2024

it is great

The Village Grocer Club
About 1 year using the app
May 3, 2024

Ease of use and quick communcation.

Vickie Lynn's
United States
About 2 years using the app
May 7, 2024

My experience with Shopify Inbox has been very good and convenient. It provides an easy-to-use platform for managing customer inquiries and orders efficiently.

Almost 2 years using the app
May 21, 2024

I love it!!

United States
Over 1 year using the app
May 17, 2024

super easy and supportive

Candy's Beauty Supply
United States
Over 1 year using the app
June 3, 2024

Very good

United States
About 1 year using the app
April 11, 2024

It's simple to us, it sends notifications to my email facilities as a backup reminder. It's just a great facility for our company.

Over 3 years using the app