Shopify Inbox , 4,194 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.

March 25, 2024

Shopify Inbox helps me to keep my customer conversations organized.

Blue Fox Crochet
United States
Over 1 year using the app
April 4, 2024

This easy to use app helps answer potential customers questions and which funnels more leads into sales. This increases revenue.

Milkshake Ireland
United Kingdom
About 2 months using the app
March 3, 2024

We absolutely love Shopify Inbox messaging. It's simple to use, and efficient. It's a great way to connect with our customers.

Thanks! Spirit H2

Spirit H2
Canada
9 months using the app
March 8, 2024

Very informative and helpful with growing, correcting and finding new ideas for your business.

Ambooshh
United States
Over 3 years using the app
February 27, 2024

So far so good. Works well and I'm happy with it.
Thank you.

Looping Home
Portugal
11 months using the app
March 4, 2024

YOU NEED A BUTTON OR OPTION TO ALLOW TO CLOSE ALL OPEN CONVERSATIONS OR OLD MESSAGES

Datsun Garage
United States
Over 2 years using the app
February 23, 2024

Perfect app. Works on my phone and desktop seamlessly. When I read and answer a message on my phone, the message leaves the desktop as well for no duplicating messages.

Buz White Screenprint, Inc. Signs & Design
United States
Over 1 year using the app
April 17, 2024

this is essential in our day-to-day interaction with our customers.

Brassworks Gallery
United States
Over 1 year using the app
March 8, 2024

I would recommend this app because it is a very easy way to connect with your customers and simple to use, it is user friendly.

Dazzling Diva
United States
About 2 months using the app
February 1, 2024

A simple yet powerful app has transformed my customer communication into a seamless and efficient experience.

Cozy Handmade
Singapore
Over 3 years using the app