Shopify Inbox , 1,931 reviews

Overall rating
Counts per rating level
  • 67% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this tool for its enhanced customer communication features, including a consolidated dashboard, live chat, and mobile-friendly interface. It offers customizable autoresponders, tracking updates, and access to customer profiles for personalized service. Features like quick replies, product links in chat, and photo sending are also highlighted. Merchants report increased response times and sales conversion with this user-friendly and free app, making it ideal for newcomers.

June 1, 2023

so far I like it. It have every thing I need to support my custumers. I sugest you try it.
I use to use whatsapp. but it get confuse with my personal afairs. also here in case Im not online, it will sent me an email with the user questiuon and detels. really good

Verde Limon Panama
About 1 month using the app
September 6, 2023

It's easy to use and notifies you when customers message you. The only thing I wish it did is text you when someone reaches out. They do have an app, though!

Pure Dermal Care
United States
About 2 months using the app
September 23, 2023

Good tool to chat to customers. I wish there was better spam blocking and filtering of people offering marketing services—super irritating. Otherwise, great.

Maison de Femmes
3 months using the app
November 28, 2022

The app is great but missing a few things. 1. Search function. It is currently impossible to locate past chat conversations if the chat is still open. PLEASE ADD THIS. 2. A function to send the chat to your email for records. This will be great incase something needs attention.

United States
About 1 year using the app
Shopify replied January 14, 2023

Hey, there. Thank you so much for taking the time and sharing this feedback with us. We greatly appreciate the suggestions on developing a search function and the ability to send or forward chats to email, and we'd be happy to pass them along to our development team for future considerations. Thanks again! -Elias, Shopify Support

March 15, 2023

Best chat App ever! i really like the fact that all the client info are connect to the app.It make the experience very good and optimize your time when your are assisting a client since you already have all the details. Love it

3 months using the app
Edited April 5, 2023

I recently tried using Shopify Inbox, but unfortunately, my experience with the app was terrible. The app has potential to be useful for managing customer messages, but the frequent spam messages from Nigeria made it nearly impossible to use effectively.

I reached out to tech support multiple times for a resolution, but was disappointed to learn that there was no solution available. The only options I was given were to uninstall the app, block the spam messages, or go to another website that's not on Shopify.

In addition to the spam messages, I also noticed that the app significantly slowed down my website, which further impacted my customer experience.

Overall, I cannot recommend using Shopify Inbox due to these issues. Until these problems are addressed, I would advise anyone to steer clear of this app.

Expressive DeZien
United States
About 1 year using the app
Shopify replied April 2, 2023

Hi, there. Thanks for leaving us a review for Shopify Inbox. We appreciate that you took the time to provide us with some feedback. At this time, there is no way to block folk from sending you a message, but you can block a user once they've contacted you by clicking the ! in the top right corner. This will prevent this person from reaching out to you any further. While not a complete solution, we hope you take advantage of this feature. I'm happy to share your feedback regarding a better method to prevent this sort of spam with the Team. -Imogen, Shopify Support

November 9, 2022

GREAT APP, but could get 5-STARS if was possible to switch between different stores or have a sort of hub with all the stores enabled with Inbox! Look at the forum as there are MANY request for this feature!

United States
1 day using the app
Shopify replied December 29, 2022

Hey, there. Thanks for leaving a review for Inbox! We're so happy to hear that you've been loving the app! We appreciate the fact that you took time to leave us some constructive feedback to help improve Inbox. I've gone ahead and passed your feedback off to the Team so they can consider adding this functionality in the future. I can't comment on what may come from passing along this feedback, but the team will definitely know about your suggestion. Thanks again! -Imogen, Shopify Support

October 20, 2022

Works very well. It's easier to communicate with customers, and I suggest that you can add this application in the store, which will effectively improve the speed of customer service communication

9 months using the app
September 15, 2023

Love this feature. Very helpful when speaking to customers and cuts down on the number of emails and calls. Also, the auto generated responses (and their suggested ones) have been fantastic. The email feature if not currently available also keeps us "in touch" with the customer offline.

Up Country Wholesale
United States
24 days using the app
October 17, 2022

Great way to allow your customers get in touch with you. Helped us get few extra sales since we started using it.

United Kingdom
4 months using the app