Reviews (5,723)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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It's like having a chat facility linked to your shop. I receive the messages both on my phone app and my email which means customers can receive pretty much an immediate response. I think it is great little feature.
Great app and works well for us
Muy bien para resolver dudas en el momento que el cliente esta mirando la pagina web
Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. Good
It does what we need it to do. It could be slightly better with added AI functionalities, but it is free, so there are no complaints.
I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. It also identifies spam and enables you to block senders you don't want to be in communication with.
We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.
Thanks for taking the time to share your feedback. We would love to hear more about the features that are missing and additional information we can work on providing in the app. Please feel free to reach out to us at inbox@shopify.com.
- Shopify Inbox Team
does a decent job crafting answers
Customers can get in touch with us quickly letting us resolve issues promptly. We can also give them discounts because of problems or show products that may be a good substitute if they are dissatisfied with a purchase.
It shows that we have engaged with the client despite the fact that we may not have the time or manpower to deliver what they want. I get repeat emails in my feed which does annoy me and singles would be better