Shopify Inbox , 4,188 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.

January 15, 2024

Shopify is one of the e-commerce stores I have been with and I love the way I get to sell at my pace. I have a hard time finding the best store format to download my Ail link on and getting Shopify to work with Google but I think it's just me!
By far this is one of the better sites for new beginners like me

Jonnas Gift N Things
United States
About 2 years using the app
April 3, 2024

It is very easy to be able to communicate with my customers this way.

Sweet and Simple Crafts
United States
Almost 2 years using the app
Edited March 27, 2024

so far so good but I would love flexible plat form that support small business

The Good Co.
United States
4 months using the app
April 3, 2024

Easy to use. I like the ability to add photos.

Carolina Bling Queen
United States
About 2 years using the app
March 20, 2024

So far using this app for messages from customers has been easy and quick.

EpicTreasureHaven
United States
4 months using the app
January 31, 2024

Great for allowing potential buyers to ask the questions at point of sale allowing them to finalise their decision making process at a time when they are most likely to make a purchase.

Digital Bird Motion Control
United Kingdom
2 months using the app
January 30, 2024

Love it! Much easier to communicate with customers than regular email, and gives important customer info such as cart value, order info, etc! :)

RedeemedRoses
United States
21 days using the app
March 23, 2024

It has really helped my customers to tell me what they want on my store and it is easy to use i recommend it to all that are using shopify

MMJ FASHION SHOP
Uganda
12 days using the app
April 6, 2024

Great free chat app that has very similar functionnalities than other app that charge you 20-30$/month

Woodstock & cie
Canada
4 months using the app
January 24, 2024

Cant really fault the app.. love the way it picks up the conversation and continues it in the browser even with all the history etc. Shopify programmers really know what they're doing. Been nothing but impressed so far with Shopify

Sleepco
New Zealand
3 months using the app