Reviews (4,710)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time chat feature, which enhances customer service and satisfaction. Its user-friendly interface integrates seamlessly with Shopify, accessible on both desktop and mobile. AI-driven features like automated responses save time and boost productivity. The app is free, offering cost-effective communication solutions with customizable quick replies and customer detail tracking, leading to increased conversion rates and sales.

May 16, 2025

Super kostenloses Tool

paua.co
Germany
Almost 2 years using the app
May 12, 2025

Easy to navigate and works very smoothly. Highly reccommend.

OutdoorRepublic
United States
3 months using the app
May 28, 2025

IT'S A GREAT APP I LOVE IT

Ju'Cee's Boutique
United States
About 2 years using the app
November 27, 2024

The app works really well, I can answer via desktop or mobile to help customers with any questions, it has helped to secure purchases that may otherwise have been lost.

Sparks Theatrical Lighting Supermarket
United Kingdom
About 5 years using the app
June 23, 2025

Good, easy to use

The Pet Standard
Australia
Over 1 year using the app
April 22, 2025

works as it should. no issues

OX Fitness
United Kingdom
Over 1 year using the app
May 7, 2025

Yes, we love to use the Shopify Inbox.

Kicklo
United States
Over 1 year using the app
October 30, 2024

I love this app. The ability to respond to customers quickly makes a significant difference. It is very user-friendly, and I highly recommend it to anyone looking to provide a better service to their clients.

Cleansmart
New Zealand
Over 3 years using the app
March 26, 2025

I would definitely recommend this app to Shopify users, its easy to use and the AI seemlessly answers for you if you're not online.

Gilnokie
South Africa
About 1 year using the app
February 27, 2025

Very intuitive, makes a big difference to our store.

Floragy
United Kingdom
Over 4 years using the app