Reviews (5,725)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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I wish customers could upload images to resolve issues, then all my communication would be through the app.
helps streamline and so much nicer to not manage CS in email and keep within a space where all employees have easy visibility
I like the mobile app, I would give it 5 stars except the notifications take too long to clear, making me return over and over again to see the same message.
it is easy to navigate
Wish it could be Text not e-mail....
some spam gets through, 4 out of 5 emails are spam but all else is great
really bad getting one through the app is really annoying and impossible
Thank you for your feedback. We are sorry you are having trouble getting through the app and would love to learn more to help us improve Inbox.
Feel free to reach out to us at inbox@shopify.com with more information about what parts of the app are difficult to navigate. Thanks!
- Shopify Inbox Team
Very quick and easy way to communicate with our customers
Shopify chat support has transformed the way we interact with customers. The speed and efficiency of the service allow us to resolve queries on time, generating a good customer experience. This channel not only improves our communication, but also strengthens the trust and loyalty of our customers. Highly recommended for any business looking to optimize their customer service!
this is great for customers that have questions. Please be sure to stay kind and have patience with them and it can actually guarantee your sales. Nothing like them getting the best customer service from the person that started the business themselves. Your the only robot here and its an amazing way to provide customer service.