Shopify Inbox , 4,297 reviews

Overall rating
4.8
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing real-time customer communication, leading to improved service and increased sales. They value its seamless Shopify integration, mobile functionality, and direct chat product links. The Quick Replies and automated responses are praised for saving time. However, some merchants seek more customization, advanced features like AI integration, proactive messaging, and improved reporting. The app's reliability and Shopify's support are highly valued.

April 25, 2024

awsome

OMS STORES
Pakistan
9 months using the app
April 23, 2024

It's great

Alina's Fonts
Romania
9 months using the app
April 21, 2024

Pretty handy

Your Western Decor
United States
9 months using the app
February 23, 2024

very simple to understand format,easy to chat with customers and solve their problems.

www.cymakled.ca
Canada
Almost 3 years using the app
April 12, 2024

I do like the way we can teach the Inbox how and what to respond in some situations.

Uniquely Thai Lao TV
United States
10 months using the app
April 16, 2024

Molto utile per chattare con i clienti sia da app che da mail. Funziona! Scrivono e si riescono ad avere anche conversazioni piacevoli oltre il lavoro. Consigliata!

MyCosmoCare
Italy
10 months using the app
March 23, 2024

COMUNICACION RAPIDA CON LOS CLIENTES Y FACIL ADMINISTRAR...

ICHCA - Instituto Chileno del Café ®
Chile
About 1 year using the app
March 18, 2024

It makes replying to customers easy! Loving it so far.

Mineralogical Association of Canada
Canada
Over 1 year using the app
March 6, 2024

It is extremely helpful to have the Shopify Inbox available to our customers, and we love getting the notification that we have a message from a customer. Sending them a response back is super easy too! Thank you Shopify!!!

dogsRtreed
United States
Almost 2 years using the app
April 9, 2024

Great for getting to know your customers better in a timely manner.

Splat3D
Australia
10 months using the app