Shopify Inbox , 3,526 reviews

Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and experience, leading to increased sales and engagement. It centralizes all customer interactions, offers a live chat feature, and provides automated responses for common queries. Merchants value the mobile app's convenience, order tracking, customer profiles, and order history features. Additional features like tagging, categorization, seamless integration with stores, and product link sharing are also appreciated. The app is praised for its affordability, reliability, and insightful customer analytics. Unique features include sending missed chat responses via email, immediate customer communication notifications, and visibility into the shopper's viewed product page during chat.

November 18, 2023

Good App that links well to order enquiry status. With a bit more control over the position and size of the widget I would have given 5 stars

Lily Charmed
United Kingdom
Over 1 year using the app
December 15, 2023

really great app
close contact with customer needs and last minute questions

House of Dudley
About 2 years using the app
December 4, 2023

It´s pretty good. Maybe you can do something about customers who swear but other than that it is really good.

Magma Flor
About 2 months using the app
December 4, 2023

So far we are loving this app. Live chat support is great and love if not available you can always go back and respond. W have had no hiccups. :) Thank you Shopify!

Four Hanger Boutique
United States
4 months using the app
January 3, 2024

Inbox is great as it gives our customers a great channel to contact us and for us to instantly communicate with our customers

United Kingdom
3 months using the app
November 21, 2023

I love how easy it is to communicate with customers on of offline. Great feature

Jackie Hird Photography
United States
12 months using the app
November 20, 2023

So far its been solid. Easy to use, good we can send photos/videos, and I love the phone app.

United States
About 4 years using the app
December 4, 2023

Super easy to navigate, answer customer questions and locate the order their inquiring about.

Bubble Baby
United States
About 1 year using the app
January 8, 2024

everything in one place! and can use across mobile as well

Bedlam Beard Company
United States
5 months using the app
November 28, 2023

Fantastic way to connect live with customers, allows me to add discounts and products too. Thanks for the great app!

Purity Lace Designs
About 1 year using the app