Shopify Inbox

Connect with customers and drive sales with chat– for free

Shopify app insights
  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin

Use Shopify Inbox to turn browsers into buyers


4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 63% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars

Filter and sort reviews

121 - 130 of 1277 reviews

Canine Athletes

Location United States
Time spent using app 11 months

Good app but loads and alerts me of messages very slowly. Many times customers have left before I am able to reply to them. Is there a way to speed it up?

Developer reply

September 15, 2022

Hi there, Canine Athletes. Thanks for leaving a review for Inbox! We're said to hear that the application seems to be delayed with loading and notifying you of incoming messages. We recommend that you reach out to our Live Team ( so they can look into the situation for you, and advise you on some troubleshooting steps. -Imogen

Tranquility Nurse Concierge

Location United States
Time spent using app 7 months

I used this app several times to communicate with customers. It is very helpful and user friendly. The only thing that is irritating is that I constantly receive spam messages from advertisers which I must delete to keep my inbox from filling up with unwanted spam.

Developer reply

September 20, 2022

Thank you for writing your review and I am sorry to hear that you've received numerous spam messages through Shopify Inbox as I know it can be a real frustration. I'm happy to report that the latest version of the app now allows merchants to block users from contacting you, so you can use this function to block any spam messages you receive moving forward.

If don't yet see this option within Shopify Inbox, please update the app through either the iOS App Store or the Google Play Store, depending on your device. -Victor, Shopify Support


Location United States
Time spent using app Over 2 years

Amazing and easy to use. The app is perfect for VA's as well and can be configured easily. I would rate this a 5 out of 5 App


Location Pakistan
Time spent using app 9 days

this inbox feature is good by mobile app of shopify inbox is not working kindly check your mobile app

Developer reply

September 19, 2022

Thank you for getting in touch and writing your review, and I am glad to hear that you've found Shopify Inbox to be useful so far. In terms of the issue you're having, I would recommend contacting our support team directly so we can look into this for you: -Victor, Shopify Support

Location Philippines
Time spent using app 9 days

A very useful app, aside from being free. It's very convenient to use from a PC and Phone. Hopefully, this will stay free as it helps me interact with my customers easily. Good job to the developers and Shopify.


Location Spain
Time spent using app 12 days

Recibo los mensajes y es fácil de navegar, tiene buen diseño, está bien, garcias, es útil para que los clientes resulevan dudas


Location Morocco
Time spent using app 21 days

i love it thank you all for this. great work you are amazing i love it thank you all for this. great work you are amazing best regards


Location Canada
Time spent using app 3 months

I find the app very useful, helpful, and quite convenient. I would definitely recommend this app to other users. 5 Stars All Day!

Finally Home Furnishings LLC

Location United States
Time spent using app 25 days

Fantastic free application. I was able to cancel my paid chat subscription and found this works as well or better for free.


Location Spain
Time spent using app 4 months

La he instalado hoy, por el momento bien. Me parece muy práctico que puedas contestar mensajes tanto desde el ordenador como desde la app del móvil.