Shopify Inbox , 3,880 reviews

Overall rating
4.7
Counts per rating level
  • 76% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its convenience, affordability, and comprehensive features. They value its easy setup, seamless integration with stores, and minimal maintenance. Key features include a chat function, quick replies, and built-in product links. Additional features like automated responses, order tracking, and customer profile viewing are seen as efficient. The ability to offer products or discounts directly to customers is praised for boosting engagement and sales.

January 8, 2024

I would like the cell phone to work as a whatsapp, sometimes you have to enter the email every so often and I do not realize that there are messages pending to answer because the cell phone app does not notify. other than that all good.

ESH
Guatemala
Over 1 year using the app
December 6, 2023

I love to use Inbox to communicate with my customers. I find it much better than email. I can recommend it. Also the integration is very easy. I believe our web shop visitor like to use the tool, as well. It's quicker for them than using the contact form.

Jorinde Webshop Schweiz
Switzerland
About 1 month using the app
February 4, 2024

Very clear and easy to use - love it!

Tania Chanter Artist
Australia
2 months using the app
December 11, 2023

we migrated from a paid livechat to save funds. so far it works for what we need, primarily a B2B busienss. it would be good to have a unified inbox between our Australian and New Zealand stores and our B2B and B2C sites - this would make life significantly easier - we had this with our previous paid app version

Spelean Australia
Australia
10 months using the app
December 18, 2023

Easy to use, all coms in one place - customers do complain though about the wigget popping up all the time.

Ekoh-Store
New Zealand
About 2 years using the app
January 31, 2024

its ok pretty easy to use

EasyPuff Vape Store
New Zealand
Over 1 year using the app
January 20, 2024

I love this app. Its perfect

Ava Greys Designs
United States
Almost 2 years using the app
December 27, 2023

So far it seems pretty easy.

Natural Aura All Natural Room Sprays
United States
11 months using the app
January 2, 2024

Very easy to use with options that I still need to follow up on to be even more efficient.

W.I.T.S
United States
28 days using the app
January 9, 2024

Simple, Facile et Efiicace. Shopify Inbox nous avise lorsque une personne envoie un message sur le chat.

MISENCIL
Canada
6 months using the app