Shopify Inbox , 4,546 reviews

Overall rating
4.8
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication, seamless integration, and mobile convenience. They value the "Quick Replies" feature for efficient customer service and the ability to offer products or discounts directly through chat. The automated responses and instant answers are seen as time-saving tools. Merchants also commend the app's ability to consolidate customer interactions, provide customer behavior insights, and prioritize conversations. The feature to send tracking updates and responses to missed chats directly to customers is also beneficial. The app is praised for enhancing customer service, improving sales, and providing a user-friendly interface.

May 7, 2024

So far, Shopify Inbox is great! We are able to have quick conversations with potential customers and the interface is easy to use!

MedTheories
United States
19 days using the app
February 5, 2024

The app has performed very well and provides my clients another way to communicate with us.

Accurate Sash
United States
Over 2 years using the app
April 21, 2024

Pretty handy

Your Western Decor
United States
9 months using the app
May 1, 2024

Very easy to use and helpful on store conversion

Aroma Exclusive Perfumes
Nigeria
10 months using the app
February 28, 2024

Not bad, but still a lot of room for improvement, too few options for personalisation

Novsight
United States
6 months using the app
March 3, 2024

We absolutely love Shopify Inbox messaging. It's simple to use, and efficient. It's a great way to connect with our customers.

Thanks! Spirit H2

Spirit H2
Canada
9 months using the app
March 4, 2024

YOU NEED A BUTTON OR OPTION TO ALLOW TO CLOSE ALL OPEN CONVERSATIONS OR OLD MESSAGES

Datsun Garage
United States
Over 2 years using the app
March 21, 2024

This is what I have been looking for in a straight forward professional easy to use customer portal. Well done!

Off Grid and Marine Energy
United States
15 days using the app
Edited April 18, 2024

very convenient,good job.The only bullshit is that the review on this app needs to be lengthy and I am bored now

BoomBike
China
About 1 month using the app
February 23, 2024

very simple to understand format,easy to chat with customers and solve their problems.

www.cymakled.ca
Canada
Almost 3 years using the app