Shopify Inbox , 4,266 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing real-time customer communication, leading to improved service and increased sales. They value its seamless Shopify integration, mobile functionality, and direct chat product links. The Quick Replies and automated responses are praised for saving time. However, some merchants seek more customization, advanced features like AI integration, proactive messaging, and improved reporting. The app's reliability and Shopify's support are highly valued.

January 17, 2024

It's my first time using this app. It works great except it wasn't clearly marked well in my inbox. It says it's from a "No reply" address. Lucky I didn't just send it to junk. It was fortunate this morning that I checked my customer list and seen a new customer that didn't purchase. He subscribed only. Then looking further I seen that he had sent me a message. Thats when I rechecked my inbox and found the massage. " Message from customer" and customer's name needs to stand out more. Having said that. It's great knowing people can reach me so easily. Thank you. :-)

Dandy Designs
Canada
5 months using the app
March 25, 2024

Text size is too small and cannot be changed. Quite good app.

The Nexx Shop
United States
3 months using the app
March 3, 2024

easy to install and build up website!

CoolCustomJerseys
United States
4 months using the app
April 9, 2024

good till yet no issue while comuniction with buyer.

Bezel Case Dial
United States
Over 1 year using the app
Edited March 19, 2024

Very good for fastest customer service!

ABS2B FITNESS APPAREL
United States
Almost 4 years using the app
March 8, 2024

A good way to answer customer questions quickly.

ACE Pens
United States
About 1 year using the app
January 17, 2024

I love using Shopify. It makes it easy to run a successful business. I only wish there was a better Customer Service option to speak with a real person when issues arrise.

Renu Naturals
United States
Over 1 year using the app
January 12, 2024

Shopify Inbox is a great tool for our business. Shopify is constantly making improvements and that's very nice to see.

TeciSoft
United States
About 2 years using the app
March 12, 2024

I love it - it just like Gorgias but better and easier to use and free. It's one of my favorite apps

Wander + Lust Jewelry
United States
12 days using the app
January 24, 2024

This is an amazing feature! I am able to respond timely to all customer request.

KesleyBoutique
United States
Over 4 years using the app