Reviews (5,556)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing sales and improving customer service. Key features include "Quick Replies" for faster response times, seamless Shopify integration, and access to customer details like cart items and order history for personalized service. The app also offers automated responses and mobile functionality, allowing for effective management of interactions on-the-go. Merchants appreciate the reliable, user-friendly interface with real-time notifications that ensure timely responses, and the supportive Shopify team that helps maximize app usage.

July 11, 2024

Molto utile per chi vende online e deve fornire supporto alla vendita prima che gli utenti finalizzino gli acquisti online

Lardieri Store
Italy
3 months using the app
June 12, 2024

We like Shopify Inbox except for the exception that (as far as we know) it can't be shut off when we are not available to answer. This is frustrating for our customers.

Tesselle
United States
Almost 5 years using the app
July 8, 2024

Shopify is doing a great Job suppling the protection we needs as beginners entrepreneurs.

RHINESTONE FABULOUS LLC FOR EVER SHINE
United States
3 months using the app
August 18, 2024

Is there an AI Feature or a place to put generic responses?

Eviter-GasdemB US
United States
4 days using the app
July 22, 2024

Excelente para comunicação com o cliente direto pelo nosso site.

Papillon Fleurs | Made for You
Brazil
11 months using the app
July 11, 2024

Helps to respond quickly to customers

G-Daddy Baits
United States
9 months using the app
June 8, 2024

The experience is good, although sometimes I will miss some information because the page does not refresh

FantaStreet
China
About 1 year using the app
July 29, 2024

Excellent and Easy to Use!

FNQ Tropical Plants
Australia
11 months using the app
October 10, 2024

its good

DIFFERENTREGARDCO
United States
Over 3 years using the app
August 20, 2024

muito boa App recomendo

Ana Joalheiros
Portugal
6 months using the app