Reviews (4,733)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication, seamless integration, and mobile convenience. They value the "Quick Replies" feature for efficient customer service and the ability to offer products or discounts directly through chat. The automated responses and instant answers are seen as time-saving tools. Merchants also commend the app's ability to consolidate customer interactions, provide customer behavior insights, and prioritize conversations. The feature to send tracking updates and responses to missed chats directly to customers is also beneficial. The app is praised for enhancing customer service, improving sales, and providing a user-friendly interface.
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Shopify Inbox is an absolute game-changer! Its ease of use and built-in features just make so much sense, especially for someone looking to streamline their customer interactions. It's fantastic how it works seamlessly right out of the box, allowing for direct and swift communication with customers. Highly recommended for anyone aiming to enhance their customer service experience effortlessly!
Simple, if a little limited, but a great tool. Now, just add email support and we're set ;)
This is a great, free chat app. The "Quick Replies" function allows many pre-written answers to be looked up very quickly. Also, the built in product links show the customers photos of the product and allows quick lookups of your products.
The mobile app is fantastic as well.
The only thing I would change or add would be a feature to send a message to a customer who has not yet chatted - like a chat bubble that says "Ask us a question" so they can see the chat box more easily on the website.
I like Shopify Inbox a lot! It's such a golden accessory to my business when I'm unable to be reached. It's giving 'go check your emails' and hit respond.
so far so good but I would love flexible plat form that support small business
nOTIFICATIONS COME THROUGH WHEN THERE IS A MESSAGE FROM A CUSTOMER ON YOUR SITE. YOU CAN IMMEDIATELY REPLY TO THE CHAT.
We absolutely love Shopify Inbox messaging. It's simple to use, and efficient. It's a great way to connect with our customers.
Thanks! Spirit H2
YOU NEED A BUTTON OR OPTION TO ALLOW TO CLOSE ALL OPEN CONVERSATIONS OR OLD MESSAGES
It makes replying to customers easy! Loving it so far.
Man kann ganz unkompliziert ein gespräch per chet beginnen und man hat die emailadresse. der interessent hat mich kontaktiert worauf ich ihm eine email schicken darf.