Reviews (4,733)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication, seamless integration, and mobile convenience. They value the "Quick Replies" feature for efficient customer service and the ability to offer products or discounts directly through chat. The automated responses and instant answers are seen as time-saving tools. Merchants also commend the app's ability to consolidate customer interactions, provide customer behavior insights, and prioritize conversations. The feature to send tracking updates and responses to missed chats directly to customers is also beneficial. The app is praised for enhancing customer service, improving sales, and providing a user-friendly interface.

February 21, 2024

Shopify Inbox is an absolute game-changer! Its ease of use and built-in features just make so much sense, especially for someone looking to streamline their customer interactions. It's fantastic how it works seamlessly right out of the box, allowing for direct and swift communication with customers. Highly recommended for anyone aiming to enhance their customer service experience effortlessly!

Manufactory Apparel
Australia
About 1 month using the app
Edited April 10, 2024

Simple, if a little limited, but a great tool. Now, just add email support and we're set ;)

UC Customer Service
United States
About 2 months using the app
January 16, 2024

This is a great, free chat app. The "Quick Replies" function allows many pre-written answers to be looked up very quickly. Also, the built in product links show the customers photos of the product and allows quick lookups of your products.

The mobile app is fantastic as well.

The only thing I would change or add would be a feature to send a message to a customer who has not yet chatted - like a chat bubble that says "Ask us a question" so they can see the chat box more easily on the website.

Clearsource
United States
Over 3 years using the app
February 28, 2024

I like Shopify Inbox a lot! It's such a golden accessory to my business when I'm unable to be reached. It's giving 'go check your emails' and hit respond.

MauriGang GEAR
United States
Over 1 year using the app
Edited March 27, 2024

so far so good but I would love flexible plat form that support small business

The Good Co.
United States
4 months using the app
February 7, 2024

nOTIFICATIONS COME THROUGH WHEN THERE IS A MESSAGE FROM A CUSTOMER ON YOUR SITE. YOU CAN IMMEDIATELY REPLY TO THE CHAT.

Amber Therapy
Australia
Over 2 years using the app
March 3, 2024

We absolutely love Shopify Inbox messaging. It's simple to use, and efficient. It's a great way to connect with our customers.

Thanks! Spirit H2

Spirit H2
Canada
9 months using the app
March 4, 2024

YOU NEED A BUTTON OR OPTION TO ALLOW TO CLOSE ALL OPEN CONVERSATIONS OR OLD MESSAGES

Datsun Garage
United States
Over 2 years using the app
March 18, 2024

It makes replying to customers easy! Loving it so far.

Mineralogical Association of Canada
Canada
Over 1 year using the app
June 11, 2024

Man kann ganz unkompliziert ein gespräch per chet beginnen und man hat die emailadresse. der interessent hat mich kontaktiert worauf ich ihm eine email schicken darf.

Miss Gioia Bella
Germany
About 1 year using the app