Reviews (4,761)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication, seamless integration, and mobile convenience. They value the "Quick Replies" feature for efficient customer service and the ability to offer products or discounts directly through chat. The automated responses and instant answers are seen as time-saving tools. Merchants also commend the app's ability to consolidate customer interactions, provide customer behavior insights, and prioritize conversations. The feature to send tracking updates and responses to missed chats directly to customers is also beneficial. The app is praised for enhancing customer service, improving sales, and providing a user-friendly interface.
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Very easy and quick to read instant communication tool
love this always going to be using this app
It's easy to navigate but there are a few things that could be better.
Easy to use and quick
quick and easy to use
Not as immediate in chatting with customers as we would like. We were used to using Zendesk and having more data while chatting with customers.
It's a great way of keeping in contact with customers, as and when they require help.
I love this app, it gives me insight into products
Really great app. Allows for efficient communication with visitors.
Connecting with customers is fast, and easy to use.