Reviews (4,736)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication, seamless integration, and mobile convenience. They value the "Quick Replies" feature for efficient customer service and the ability to offer products or discounts directly through chat. The automated responses and instant answers are seen as time-saving tools. Merchants also commend the app's ability to consolidate customer interactions, provide customer behavior insights, and prioritize conversations. The feature to send tracking updates and responses to missed chats directly to customers is also beneficial. The app is praised for enhancing customer service, improving sales, and providing a user-friendly interface.
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This is a great, free chat app. The "Quick Replies" function allows many pre-written answers to be looked up very quickly. Also, the built in product links show the customers photos of the product and allows quick lookups of your products.
The mobile app is fantastic as well.
The only thing I would change or add would be a feature to send a message to a customer who has not yet chatted - like a chat bubble that says "Ask us a question" so they can see the chat box more easily on the website.
Such a great app making conversation easy
YOU NEED A BUTTON OR OPTION TO ALLOW TO CLOSE ALL OPEN CONVERSATIONS OR OLD MESSAGES
I like most parts of the appliction. I like the thread options and ebing to add answers for common quesitons
It's a great way for customers to get in touch with us immediately.
good and works as expected
Sometimes it won't load on my phone. But overall I like it.
It seems to work; the support is excellent.
good till yet no issue while comuniction with buyer.
Not bad, but still a lot of room for improvement, too few options for personalisation