Reviews (4,794)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication, seamless integration, and mobile convenience. They value the "Quick Replies" feature for efficient customer service and the ability to offer products or discounts directly through chat. The automated responses and instant answers are seen as time-saving tools. Merchants also commend the app's ability to consolidate customer interactions, provide customer behavior insights, and prioritize conversations. The feature to send tracking updates and responses to missed chats directly to customers is also beneficial. The app is praised for enhancing customer service, improving sales, and providing a user-friendly interface.

May 2, 2024

I like most parts of the appliction. I like the thread options and ebing to add answers for common quesitons

Customization Depot
Canada
4 months using the app
March 8, 2024

I would recommend this app because it is a very easy way to connect with your customers and simple to use, it is user friendly.

Dazzling Diva
United States
About 2 months using the app
April 19, 2024

Good App for shopify. Good user experience

DailyAlertDeals
United States
About 2 years using the app
April 19, 2024

It seems to work; the support is excellent.

Freedom Mobility
United States
2 months using the app
January 31, 2024

I totally love what Shopify has to offer to its customers! It's simple, fast and easy to use! The record-keeping is fantastic, all kinds of data are available to help fine-tune strategies to drive customs to our store! best in its VERY HELPFUL

Cathy,s new look fashion &beauty
United States
Almost 3 years using the app
May 15, 2024

Muito bom

Pituka Wear
Portugal
Over 2 years using the app
April 9, 2024

good till yet no issue while comuniction with buyer.

Bezel Case Dial
United States
Over 1 year using the app
Edited March 27, 2024

so far so good but I would love flexible plat form that support small business

The Good Co.
United States
4 months using the app
May 16, 2024

Works good

CFG - Cable Free Guitar
Israel
About 2 years using the app
March 23, 2024

It's a great way for customers to get in touch with us immediately.

ArtiSun Bath
United States
Over 1 year using the app