Reviews (4,680)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service with features like automated and AI-generated replies, which save time and improve query handling. The integration with Shopify allows for managing customer interactions directly from the admin dashboard, and its intuitive interface facilitates effective communication. The app also helps increase sales conversions and offers a mobile version for managing chats on-the-go, all at no extra cost.

December 27, 2024

I am a beginner and I have had this store for a number of years with someone else controlling the platform and I am getting around in this app which seems to be user friendly! I know l have much to learn however I am INSPIRED by my experience so far!

Biostrand
United States
Over 2 years using the app
June 24, 2025

it is good , and delicious

SECURTEX MOTOR S.L (t/a MaximoMoto)
Spain
6 months using the app
June 21, 2025

ottimo in tutto, molto funzionale e semplice da gestire.

Adel Fashion Group
Italy
About 1 month using the app
January 24, 2025

Works as I need it to. It's actually my preferred way to communicate with customers.

Dune Goons
United States
Over 2 years using the app
August 31, 2024

I love Shopify Inbox for our business. It's great for chatting with our customers in real time. The app shows FAQs to the customers, and we can use quick answers for the most common ones.

FAST RACER
United States
Over 4 years using the app
March 26, 2025

I would definitely recommend this app to Shopify users, its easy to use and the AI seemlessly answers for you if you're not online.

Gilnokie
South Africa
About 1 year using the app
September 5, 2024

Too easy to use. Customers use it and love it. Makes this one man operation nearly available all the time, even when I'm not sitting at my computer or at the office.

Vent Cap Systems
United States
Almost 2 years using the app
February 21, 2025

E muito prática mas falta a tradução automática, no meu caso que trabalho com vários países tenho que recorrer ao google tradutor o que demora muito tempo ...

Active Nutrition Plan
France
3 months using the app
April 16, 2025

It's really helpful. I really love it.

Kingdom Books and Stationery Ltd
Ghana
About 4 years using the app
May 8, 2025

It works well.

Canine Kitchen
United States
About 2 months using the app