Shopify Chat

Shopify Chat

by Shopify

Use the power of live chat to grow your business

3.0 of 5 stars(137 reviews)

Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.

About Shopify Chat

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop ( or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

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3.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    28% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    11% of ratings are 3 stars
  • 2 of 5 stars
    17% of ratings are 2 stars
  • 1 of 5 stars
    36% of ratings are 1 stars

Most recent reviews

Bloomingdeal$ Furniture Store

Love the ability to chat with customers on my site. Would love the option to have an away message outside of business hours.

Ab Fab Textiles

I appreciate that this is a free app supplied by Shopify for which I am grateful. However, it has nearly no customization, notifications through Ping Android App are appallingly bad and inconsistent and so often I get messages but don't know until the customer has left. No time stamps on messages means you don't know whether customer left 1 minute ago, so might be able to recover via Email immediately or whether it was 1/2/3 hours before. Some of us SME owners are too busy at the moment to keep checking their phone just in case someone messaged. Am now looking at paid alternatives unfortunately.


i use this app to help me to communicate with customer and stay in contact with them good apps the utility is accurate

Developer reply

November 23, 2020

Hello frégates-blues, thank you for your feedback and review! Glad you are finding the app helpful and a good way to stay in contact with customers.

If you don't know yet, we also have it available on desktop! Head to to use our newly released web version.

Hope that helps! Get in touch if you need anything else.

Best regards,
Veronica N.
Senior Support Specialist - Ping