Shopify Chat

Shopify Chat

by Shopify

Use live chat to turn visitors into customers.

1.9 of 5 stars(66 reviews)

Let visitors reach you easily

Chat is the preferred way for online shoppers to contact a brand. Answer questions and make recommendations for a better shopping experience

Turn visitors into customers

Visitors who chat with a brand are significantly more likely to make a purchase. Turn more visitors into customers through live chat

Works with Shopify Ping

Manage your messages with Shopify Ping, a free mobile app. Access your store to send products, discounts and new orders directly in the chat


About Shopify Chat

Shopify Chat now works with Android, iOS, and iPadOS devices with Shopify Ping installed.

Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.

Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.

Messages show up inside Shopify Ping, a free mobile app available for iOS, iPadOS and Android. Ping lets you manage customer conversations, make product recommendations and share exclusive discounts to shoppers right inside your conversations with only a few taps.

With Ping and Shopify Chat you can:

  • Add and customize a Chat button on your online store
  • Respond to inquiries in real-time using Shopify Ping
  • Make product recommendations and share exclusive discounts
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • Shopify Ping must be installed on an iOS, iPadOS or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

1.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    9% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    5% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    15% of ratings are 3 stars
  • 2 of 5 stars
    20% of ratings are 2 stars
  • 1 of 5 stars
    52% of ratings are 1 stars

Most recent reviews

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THE ONLY REASON WHY I DON'T USE IT IS BECAUSE I CAN'T HEAR THE NOTIFICATION SOUND ON MY iPHONE - IT'S NOT LOUD ENOUGH!!!!!!! i

V. H. Hess

Feature Requests: Please give us an option to do the following with Shopify Chat app:

* Custom button size text box or slider; the button is too big on mobile and covers elements of a web page on smaller 4-4.7" screens. I'd live a 35-45px icon size instead
*Choose what corner of the screen the chat button appears, and what its shape can be optionally (rounded corner tab in the corner or side of page, circle button, square shape)
* Choose a custom PNG or SVG image in place of the default icon/text options for chat button that you have designed
* Give an option to also direct message/IM using third-party URLs/profiles (Telegram. WhatsApp, etc.) within the chat window element ("Also chat via: Telegram, WhatsApp" links within the window)

Drone Class

For now 3 stars, because the app works (also with Android). We need options to customize the icon (for instance: size and exact position on the screen). It could be a great app in the near future. Thanks for the effort. :)