Places to sell | Store design | Sales and conversion optimization | Customer support
Shopify Chat

Shopify Chat

by Shopify

Use the power of live chat to grow your business

3.1 of 5 stars(141 reviews)
Free
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Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.

About Shopify Chat

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

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Support

Pricing

Free

3.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    30% of ratings are 5 stars
    (42)
  • 4 of 5 stars
    9% of ratings are 4 stars
    (12)
  • 3 of 5 stars
    11% of ratings are 3 stars
    (15)
  • 2 of 5 stars
    16% of ratings are 2 stars
    (23)
  • 1 of 5 stars
    35% of ratings are 1 stars
    (49)
View all 141 reviews

Most recent reviews

Kratosz

Rating
5 of 5 stars
Posted
November 26, 2020

Very easy app to install and customize. We're using it on our store www.kratosz.com now, can't wait to see the results!

Yau Shing Gems

Rating
4 of 5 stars
Posted
November 25, 2020

the app is improving and adding more features. Would suggest making a desktop app, and have some preset questions like FAQ as most of the inquiries have a standard answer.

NookSleep

Rating
5 of 5 stars
Posted
November 23, 2020

Easy to chat with mobile or desktop customers. Will be testing it out for Black Friday week when we have the highest volume.

View all reviews