Places to sell | Store design | Sales and conversion optimization | Customer support
Shopify Chat

Shopify Chat

by Shopify

Use the power of live chat to grow your business

3.7 of 5 stars(225 reviews)
Free
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Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.

About Shopify Chat

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

3.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    40% of ratings are 5 stars
    (89)
  • 4 of 5 stars
    13% of ratings are 4 stars
    (30)
  • 3 of 5 stars
    12% of ratings are 3 stars
    (26)
  • 2 of 5 stars
    12% of ratings are 2 stars
    (27)
  • 1 of 5 stars
    24% of ratings are 1 stars
    (53)
View all 225 reviews

Most recent reviews

Gun safe box

Rating
5 of 5 stars
Posted
March 9, 2021

It is nice to use shopify chat! Thank you very much! I would like to recommend you to use it. We sell gun safe box through shopfiy.

AliJayGlobal

Rating
5 of 5 stars
Last edited
March 6, 2021

Great app to use for customer service and I'm using this app for the last 7 months in different stores first it has some issues but now it's fine

Strasburg Children

Rating
4 of 5 stars
Last edited
March 3, 2021

Needs customization. Default message asks people if they want info on their order not what I wrote and they haven't ordered. Would like to be able to set time for it to be active

Developer reply

March 3, 2021

Hello Strasburg Children, thank you for submitting a review and the feedback!

It is possible for iOS users to set availability hours with a custom message for customers chatting in outside of your availability. Here is a link to the help set that up: https://help.shopify.com/en/manual/ping/setup#set-your-chat-availability.

The automated order-look up feature is currently not customizable. If a customer does have an order number, it is an easy way for them to look that order up without having to wait while also freeing up your time to work on other areas of your business. This feature can easily be ignored by the customer by simply chatting into the box without the order number.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

View all reviews