Shopify Chat
by ShopifyUse the power of live chat to grow your business
Let shoppers reach you easily
Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.
Turn traffic into sales
Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.
Automate customer order lookup
Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.
Support
Pricing
Free
Most recent reviews
Gun safe box
It is nice to use shopify chat! Thank you very much! I would like to recommend you to use it. We sell gun safe box through shopfiy.
AliJayGlobal
Great app to use for customer service and I'm using this app for the last 7 months in different stores first it has some issues but now it's fine
Strasburg Children
Needs customization. Default message asks people if they want info on their order not what I wrote and they haven't ordered. Would like to be able to set time for it to be active
Developer reply
Hello Strasburg Children, thank you for submitting a review and the feedback!
It is possible for iOS users to set availability hours with a custom message for customers chatting in outside of your availability. Here is a link to the help set that up: https://help.shopify.com/en/manual/ping/setup#set-your-chat-availability.
The automated order-look up feature is currently not customizable. If a customer does have an order number, it is an easy way for them to look that order up without having to wait while also freeing up your time to work on other areas of your business. This feature can easily be ignored by the customer by simply chatting into the box without the order number.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping