Reviews (70)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
January 19, 2025

This app is so far the best AI chat app I ever tried on Shopify. I think it resolved 70% of our customer inquiries. The manual input knowledge base helps to improve the other 30% for future inquiries. Highly recommended if you are running a small shop like me to save lots of time dealing with customers for similar Q&A.

日子正甜
Taiwan
About 1 month using the app
January 25, 2025

Customer service has been quick and resolved any issues that I have had. I havent had it long enough to see any pay off but right now I am running the free version and the features are amazing. Compares to apps that cost $50 a month! Would recommend to anyone who wants a ChatGPT4 bot on the site. Once you feed it the right info to inform it of your products it does an amazing job answering questions with logic even though you never specify the answer to that specific question. Love it!

Ghost Sim Racing
United States
2 days using the app
June 8, 2025

great AI tool for my eshop..

TaoMark
Italy
5 months using the app
December 6, 2024

This AI-powered bot has exceeded my expectations for customer support. It learns quickly, making setup straightforward and efficient. Even with limited response time, the bot ensures every customer interaction is thorough and satisfying. Security is reliable, backed by AWS, which adds peace of mind.

Special thanks to Support Dave for his quick, professional, and friendly assistance. His help made the experience even better.

Highly recommended for anyone seeking a smart and secure customer support solution!

The Leemanplate
Hong Kong SAR
9 months using the app
November 2, 2024

I am amazed by this app. So well thought out and implemented. I have nothing bad to say about it. I tried them all out, and this one is by far the best for what I needed. I honestly feel safe having this chatbot be the potential first contact for my luxury clothing brand.

Luna e Stelle
United States
10 months using the app
June 28, 2025

Good app, highly recommended.

Stellar Gel™
United States
3 months using the app
December 27, 2024

I have tried other Chatbot app (also powered by ChatGPT 4) for some time. Was not very happy about the old chatbot app, so I decided to switch to HeiChat.

Good thing about HeiChat is that they have 3-day free trial. Therefore, I can tried to play around. The setup is easy. I was also quite happy about the way HeiChat is presented in the website.

I've just used this app for less than 2 weeks, but quite satisfied with the answers and tones the chatbot provided.

Support Dave is very helpful too. I will continue to use this app, and recommend to anyone who is seeking for AI-powered bot.

瑋思影像《金屬照片. 金屬海報.金屬畫》
Taiwan
11 days using the app
November 19, 2024

I think that an AI-powered bot will be able to provide thorough customer support and make them happy, even if the time available to respond to customers was limited.
This bot's AI learns, so it was very easy to set up. It was really helpful. Security is also safe because of using AWS.

Support Dave was very kind, helpful and responded quickly and very professionally. I really appreciate.

This app is highly recommended.

Best
Japan
2 months using the app
April 26, 2025

Heichat AIは私たちのビジネスにとって素晴らしい追加となりました。非常に反応が良く、自然で人間らしい話し方をし、お客様への商品推薦も素晴らしい仕事をしています。ボットのトレーニングも驚くほど簡単で、カスタマーサポートチームも非常に親切でした。強くお勧めします!

KairosCo
United Kingdom
8 days using the app
March 31, 2025

Have been using it for two weeks and it's working so well. Highly recommended.

LiftSync
United States
11 days using the app