Reviews (51)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
August 18, 2024

Very happy with this app so far!

Ginny Pig Distillery
Australia
About 1 month using the app
November 15, 2024

I am stunned how GREAT the bot works! Super easy setup, fabulous answers, multilingual - what more could you possibly ask for?

Shavent for Ladies
Germany
About 1 hour using the app
July 18, 2024

very good app

RS SHOP
France
7 months using the app
November 13, 2024

Mi tienda tiene 2,000 productos, pero el paquete gratuito solo admite el aprendizaje de 500 productos. Me puse en contacto con el equipo de desarrollo y rápidamente me ayudaron a aumentarlo a 2,000. El chatbot aprende muy rápido y puede hacer recomendaciones inmediatas basadas en los productos. No está mal.

Vizexx
Canada
8 days using the app
November 16, 2024

I've installed and uninstalled many bot apps, Heichat is hands down the Best and we're super happy. Easy to understand - easy to set up and train. Super on point. Interface is simple to use and they also have the most affordable plans. Thank you for making our lives easier. ⭐️⭐️⭐️⭐️⭐️

Raasha
Spain
November 16, 2024

Setup is very convenient, free version has comprehensive features. Let's launch it for a few days to see the effect.

jammeey
Sweden
January 30, 2024

I have been testing the GPT 3.5 ver of the app and it was decently good with pretty acuurate product description and standard replies.

I decided to upgrade to GPT 4 ver and I was absolutely delighted by the maturity and professionalism of the language and the accuracy of product recommendation, order tracking etc.

This is a wonderful app and can take off massive burdens of customer support especially with repetetive FAQs.

The developer was very helpful and responsive

This is a must have app for any shopify store

Raw Spiritual
United Arab Emirates
6 months using the app
February 28, 2024

App was great to start with, but then it just forgot everything it learned and became abosolutely USELESS. Wrote customer service twice, NO ANSWER.. not great

Brightr® Sleep
United Kingdom
24 days using the app
heicarbook replied April 24, 2024

Hi Brightr® Sleep:
Thank you for using HeiChat.
Currently, HeiChat has been serving your website for 2 months.
Previously, there were some delays in replying to your emails, but now we are processing your email requests normally. We also welcome your feedback at any time.

Edited December 12, 2023

I was shocked to see how well this app performs with such scant information. The setup was straightforward although they'd be wise to apply the selected color to various chat icon styles like Helpscout, etc. All in all it's a great tool to move away from the old FAQ/ help center model.

Vidlogix
United States
11 days using the app
heicarbook replied December 2, 2023

Thank you so much man! We are glad that we helps!

June 3, 2024

Great App for shopify. Easy to install and work with.

LED-nordic.com
Denmark
About 4 hours using the app