Reviews (79)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
Edited October 28, 2024

I recently started using HeiChat to automate customer service for another one of my online stores. Having successfully used it for a previous store, I knew it would be a great fit. This new store, however, presents many variables that significantly increase the customer support workload. I couldn't be happier with the results. The AI is incredibly knowledgeable and consistently provides detailed and accurate responses to customer inquiries. It's truly impressive how well it understands and handles a wide range of questions. A special shoutout to Dave from HeiChat, who was exceptionally helpful in getting everything setup correctly. He made sure the system was perfectly aligned with my business objectives, and his support made the entire process seamless and efficient. Overall, heichat has significantly improved my customer service experience, and I highly recommended it to any business looking to enhance their customer support operations. It's a no brainer for any online store. Definitely leaving money on the table by not having this enabled on your website.

Wilbert
Morocco
10 days using the app
December 8, 2024

This is amazing! I know AI is way smarter than I could ever be, but I just installed HeiChat and tested it on our site. I asked 95% of our customer service questions to it and it answered all of them flawlessly without me having to give it any information. This will cut back a lot of my customer service time. I'm very excited.

Luminous Comforts
United States
6 days using the app
November 19, 2024

I love heichat it talks on my behave I like how it explain everything to anyone who reached the chat on a professional way thank you so much I will continue use it keep up the good work I highly recommended heichat to any business who want someone answer any questions for them either they are available or not.

Petite Steps
United States
10 days using the app
March 13, 2025

Sehr gute App! Leicht einzurichten und leicht zu verstehen. Unsere Kunden nutzen den ChatBot seit Tag 1 und der ChatBot geht gut mit den Anfragen um.

WAILAND BETTWAREN
Germany
About 2 months using the app
November 20, 2024

This is one of the best apps to add to my store. It learns a lot from details on my webpage, and I can teach it what I expect to say to my clients. highly recommend this app for anyone that needs a helping hand talking to your clients.

Dress Up Dreams
United States
11 days using the app
November 9, 2024

We're still in the learning phase but we can already tell this is a great tool that will help us to solve common questions and close sales. Our products are specially difficult to purchase because there are a lot of questions that customers need solving before purchasing, and this is helping us a lot. Also, the support team is amazing, they're always available and super helpful to solve whatever issue we encounter

Beeeezzy
United States
7 days using the app
Edited June 22, 2025

I've installed and uninstalled many bot apps, Heichat is hands down the Best and we're super happy. Easy to understand - easy to set up and train. Super on point. Interface is simple to use and they also have the most affordable plans. Thank you for making our lives easier.

Raasha
Spain
9 days using the app
February 23, 2025

Una excelente app para gestionar consultas en el chat y aumentar conversiones. Es intuitiva y fácil de usar desde el inicio, y con una pequeña configuración adicional de tus productos, funciona a la perfección. ¡Totalmente recomendada!

Fenty Bae
Germany
6 days using the app
October 25, 2024

My store has 1,000 products, but the free package only supports learning for 500 products. I contacted the development team, and they quickly helped me increase it to 1,000. the chatbot learns very fast and can immediately make recommendations based on the products. Not bad.

Pure Glowye
United Kingdom
11 days using the app
November 21, 2024

Simply amazing, Heichat was super interactive and my clients where mentioning about the conversations they had with the AI Agent whom we named as Grace. Such a beauty it is. looking forward for more upgrades soon

Graceful Gowns
United States
12 days using the app