Chatra — Live Chat & Chatbot , 648 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.
Refine
-
By rating
Love this app! Since using Live Chat, traffic has gone up. I am able to have more engagement with customers. If I get someone on live chat, 99% of the time I get a sale from that engagement. My business is very consultative. This app is easy to use, personalize and customize to your business. It helps me to see where customers are from, what they are typing so I can respond quickly. I wish all business used this app. You need this app if you want to grow your business.
Simple but really effective and properly working app. For us as a small company we use the free version but that works very well for us. See it live on: www.hussh-cradles.com. Well done Chatra!
The best chat app, with good insights on what's going on on your shopify store at the same moment you're talking with a person
This app has been great! i had a customer contact me on it and then purchased due to such quick communication!
We have been using Chatra now for over a year and have been extremely happy with it. Their customer service (what little we have used it) has been great and very helpful. The product itself has many options and is easy to use. I can think of no reason to use any other chat app. We're vary happy with Chatra.
Easy to use and great for customers.
Great. Really easy to use. I have tried other chat apps and none are as seamless as Chantra. ----------
This app really helped our customer service team be much more productive. The customers love the added touchpoint for them and it was easy to install and manage.
Does everything you need it to do and nothing you don't. Works great across both web and mobile. Excellent support team!
Very good app. It is beneficial to our site. It pops up on your cell phone as well which is great.