Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.

July 17, 2021

Love it when chatra sent email of my "not seen chat" to customer. it's automation is acting like my VA

WellWellPin
Malaysia
4 months using the app
March 20, 2019

Customer support was just superb. This app really helps in converting traffic to conversion too. E-commerce related needs this.

SmartPaw
Singapore
4 months using the app
January 26, 2023

Excelente servicio, es muy rapido y eficiente para los negocios en línea, muy bueno si deseas hacer crecer tus ventas.

Vinoclub Hermosillo
Mexico
3 months using the app
June 29, 2017

very useful!! we can see where our customers are and chat to help them choose what's the best for them

Organicos Enlinea
Mexico
3 months using the app
October 24, 2021

Great customer service. Complete and pleasant application. Well integrated mobile application. I love.

Elegant Tables
Canada
3 months using the app
July 3, 2020

Love everything about this app! Its easy to use and I found it extremely helpful knowing what areas my visitors We’re coming from and the times they came on the website. I also love how it easy It is to communicate with my visitors and the feature to provide incentives for them to buy while they are browsing the website.

OKATOR
Canada
3 months using the app
April 25, 2020

I use this app to connect more with my customers, and it helps me alot. It has also helped me to gain more subscribers for my email list.

Alyishashanee'
United States
3 months using the app
March 16, 2021

I used this app to improve the conversation rate. It is very useful and help us to provide a better customer experience to our customers and visitors

lalola
Hong Kong SAR
3 months using the app
Edited June 25, 2019

I really love this app. It does more than what I was expecting! Great tool for any online business, I really recommend it

The Chok Chok
Ecuador
3 months using the app
March 10, 2017

I love Chatra. It is easy to use and have a mobile option!
It is free with one operator and with full features excluding few things.
You can login on destop or in a download app.
Chatra is great!

Karaecuador
Ecuador
3 months using the app