Chatra — Live Chat & Chatbot , 641 reviews

Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
March 24, 2016

I love this app and its functionality. It looks great on my webpage and I love how customisable it is. The fact that I can have it on an app, which is very well made I must add, is awesome! I have the ability to talk to potential customers on the go! Get this app, you couldn't possibly regret it!

Priscilla | Founder |

Golden Genesis Uk
United Kingdom
Time spent using app: 6 months
March 23, 2016

This app has been great and helpful in converting visitors to customers. Not the least bit overwhelming as I once believed live chat could be. The developer has also be incredibly responsive and accommodating. Thank you Chatra.

Project Nursery
United States
Time spent using app: Over 2 years
March 14, 2016

I love this app, and the integration was easy and seamless. The Chatra team is innovative and appears to be constantly working on improving their customer experience, as well as the experience for their customers' customers! I highly recommend this for your Shopify store!

Jungle Prep
United States
Time spent using app: 5 months
March 9, 2016

Have been using it for a month now. Very stable and reliable. Cool that we can have text visible to visitors in different languages. I highly recommend.

Time spent using app: 15 days
February 29, 2016

Love this app, had a lot of contact on it already, it's a really rewarding experience to talk with people who need assistance!

Beespoke Print
United Kingdom
Time spent using app: Almost 2 years
February 16, 2016

I have used quite a few apps like lucky orange , olark and preferred this

Integration - very easy
Professional looking
Does its job pretty well . Not as many frills and fancies as LO but well you pay a lot more there too.

The only place they could get better is in transferring chats between 2 operators is difficult.
Other than that a 5 star experience

Modish Home Garden
United States
Time spent using app: Over 1 year
Edited November 7, 2016

Great experience so far! Very intuitive way to interact with customer and have already been able to resolve some customer issues directly. Even if we can't chat right away, it encourages customers to leave us messages and we are able to email back shortly after. I highly doubt we'd get as much interaction from a "Contact Us" form. Highly recommend it.

Time spent using app: Over 2 years
January 28, 2016

Setup in minutes, including a perfectly integrated iphone app. I was using Olark before but they had a really complex setup for mobile through a third-party app. Chatra is unified perfectly between laptop and phone and doesn't get tripped up if I try to use both in one conversation.
The only drawback was that customizing exact colours required some API code to be added to the site.
I highly recommend this app. In fact, I can't think of a reason why anyone wouldn't use this.

Swoop Towels
United States
Time spent using app: 4 months
January 27, 2016

Great system and very easy to use. Was a bit confusing at first when I tried to add the app on my phone (I had created the account through the Shopify computer app) and didn't have a password/way to login on the phone. But I received an email a couple of days later with a way to set a password and it's been smooth from there.

I usually leave the app "online" most of every day, since I'm able to work/produce product very near my laptop. It's nice because often I'll ignore email notifications until a certain time of day, but if I hear the Chatra notification I'll know it's specifically a customer who might need attention and be able to provide them with a response right away/while they're browsing.

Only a few people have used it so far, and of those only one had a legitimate question for me to help with, but I count that as the app being successful. I can definitely see the chat function being used more frequently as my shop visitor count grows (currently I only have around 20-130 visitors per day).

Full disclosure - I did receive a free plan for this app in return for trying it out, but the opinions above are my own.

Lunar Descent
United States
Time spent using app: 4 months
January 25, 2016

I am really enjoying this app. A simple solution with great results and easy to install and use. I highly recommend Chatra.

Time spent using app: About 2 months