Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.

July 6, 2020

This app works flawlessly and is easy to use + customize messages. It's a great feature to add to any store. Customers will appreciate having a live chat option!

European Shoe Shop
Canada
13 days using the app
January 9, 2021

Great app. Does everything one would need a chat app to do. It's great. Customer service is solid. 5 stars.

WildMed
United States
12 days using the app
July 19, 2016

This app gives you a direct contact with your potential clients that you would have never gotten otherwise. Beautifully designed and extremely easy to use. I recommend it 100%.

Hello Wander
Canada
12 days using the app
November 26, 2016

I got this chat room step up right before a week long Black Friday sale on my site. It has done wonders for my sale and launch. I tried out several others before settling on Chatra (Zendesk, Livechat...) and Chatra is the best for my small storel. I love the non-corporate design and thoughtful features...especially the one where you can see what customers are typing before they hit send. Love it so far.

T Rex Sound
United States
12 days using the app
Edited June 1, 2020

Works exactly as described. I set it to send and automatic message with a coupon code after on the 4th page the customers visit. Check it out: Somethingtrendy.com

SomethingTrendy.com
United States
12 days using the app
Edited December 16, 2021

esta es muy buena, tiene todo lo necesario para contactar con los clientes online y avisa de visitas

TECHNO-COMPONENTES
Spain
11 days using the app
January 6, 2022

Powerful function, and the set-up is easy for a beginner to handle. Can instant monitor potential customer when they enter the website, so you can reach them in no time~

Pickyval
Taiwan
11 days using the app
February 12, 2018

Love this app - has been very helpful for customer communication!

Twinningstore
United States
11 days using the app
April 10, 2019

really great app. does a lot of things you would hope it would and more. im deffinaly glad i found it.

SereNadis
Canada
10 days using the app
November 23, 2021

I use the app, I think it great. I have not had no problems using Live chat or chatBot. I would recommend this app to other others.

SmoothTrue.com
United States
10 days using the app