Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this live chat and chatbot app user-friendly and effective in boosting customer engagement and sales conversions. Key features include real-time visitor tracking, automated responses, proactive messaging, and mobile functionality. Merchants value the ability to preview customer messages and collect contact details. The app also offers customization of the chat widget and integration with platforms like Facebook Messenger. The customer service is responsive and helpful. While the free plan suits smaller businesses, many find the paid plan's additional features beneficial.

September 15, 2016

Great app, let's you chat with customers to instantly help them with problems or concerns.

7 days using the app
July 8, 2020

This is a seriously good app. It is not only enabling us to respond to clients in no time, triggered chats are proven to be invaluable especially at the checkout stage. I imagine this will help us recover our abandoned carts significantly. It also gives us such a good insight about what our customers getting stuck at on our website and helps us improve the flow. It is simply brilliant, definitely recommended!

my little wish
United Kingdom
7 days using the app
December 29, 2021

Es fácil de implementar, funciona bien y los clientes en general responden. Es una buena app para recopilar reseñas

7 days using the app
June 29, 2018

So far, so good!! We installed Chatra with ease, the support from them has been really on point and we are loving the way the application is working within our online store. So far, we are not seeing a huge increase in sales coming from this, however it is an important component in making sure we have the level of customer service that we want to provide to our guests.

Thank you Yakov and team!

Atomic Beauty Cosmetics

Atomic Beauty Cosmetics
United States
7 days using the app
October 1, 2021

C'est une application qui m'a permis d'augmenter mon chiffre d'affaire. Je recommande fortement. Je recommande à tous les entrepreneurs.

7 days using the app
August 6, 2021

I have been using this app since i opened my store. It works perfectly and smooth. I really needed to talk to my customers in site and not through email and this is just the best chat app!!

Madhouse Fx Studio
7 days using the app
October 24, 2022

We used other LiveChat apps before and this is the best one we used thus far. It is accessible, easy to use, and many of our team members are on this app assisting our customers. It is one of the best apps on Shopify. Highly, highly recommend! A+

Autumn Cashmere
United States
7 days using the app
April 12, 2022

We've downloaded this app for live chats and we're very happy of the result. The app has been well thought and is very easy to use.

United States
7 days using the app
September 26, 2018

Great product. I have been using it for a few days now and has helped me and my customers a lot in a way of communication.

Auto Seat Replacement
United States
7 days using the app
October 4, 2018

We really like Chatra. It is very easy to use and set up! It helps us communicate with our customers in real time and answer any questions they may have.
Customer Support

United States
7 days using the app