Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

November 24, 2016

Added the Chatra app to our store this week and I've gotta say so far this is my favorite chat app I've used and seen. It sits stylishly in the corner of the screen and I can chat with users on my site straight from the Chatra app on my phone.

Itestcash Myshopify Com
United States
2 days using the app
June 28, 2018

We have tried many chatting apps, and definitely Chatra is the best one. The support team is very friendly and helpful.
It is smooth and also has a modern widget, and yet the pricing plan is very reasonable.
Simply, it is a necessary app for any online store owner.

Adae Dental Online Store
China
1 day using the app
August 5, 2020

AMAZING! I'm new to shopify so I didn't even know something like this could have existed. For now, I'm going to use the free version for a while, but as soon as I have enough sales and $ to spend on the paid version, I'm getting it. Thank you so much!

Not Enough Merch - Formula 1 Themed Apparel & Accessories for Everyone
India
About 23 hours using the app
Edited January 7, 2021

The app is amazing and so easy to setup and use! I am glad that I switched from Tidio to Chatra. My site is way faster and the app let's us manage every details of automated targeted chats and triggers. Great customer service also. Go for it!

Supernatural Mindset
Canada
About 22 hours using the app
April 20, 2017

Excellent app. Replaced facebook chat with Chatra for easier customer experience and it's working out great

Cloudhaus
United States
About 21 hours using the app
Edited March 4, 2021

Wonderful app! I like the reports they provide in the Pro plan. Support was great — friendly and knowledgeable!

LUXYBIT
United States
About 19 hours using the app
December 14, 2015

Just started using Chatra today. Honestly, I am very surprised how extensive this app is. With its implementation, I'm sure it will help us reach out the customers easier and more efficiently. Thank you for introducing the app to us. Highly recommended.

Whynotspeakup
Singapore
16 minutes using the app
December 25, 2019

The tool has been working great for us. easy interaction with people on our site through my phone.

Pet Food Online by Naturally Urban
Canada
14 minutes using the app
August 22, 2017

Chatra is super easy to use and really helpful! Service is quick and everyone is nice!

36 Point5
United States
4 minutes using the app
December 20, 2017

Definitely one of my favorite apps! Recommend it all the time :)

Weave Got It Canada
Canada