Sales and conversion optimization | Customer support
Chatra Live Chat + Facebook

Chatra Live Chat + Facebook

by Roger Wilco LLC

Live chat & Facebook chat for your store

4.9 of 5 stars(396 reviews)
Free plan available
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Web, desktop or mobile

Chatra allows you to chat with your customers from one app, desktop or mobile.

Boost sales

Answer questions, clarify concerns, cross-sell and upsell. We’ll help you to increase the number of orders and boost average order value.

Save carts

An automatic chat message asking “Hey, can we help you with anything?” could be the difference between a sale and an abandoned cart

About Chatra Live Chat + Facebook

Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.

Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.

Distinctive Features:

Cart Saving

Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.

Real-time visitor list

See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.

Facebook messenger integration

Answer chat messages sent by Facebook users to your store’s page directly from Chatra.

Live typing insights

See what customers type before they hit "send". Save time on preparing an answer.

Group chats

Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.

Visitor information

Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.

Conversation history

We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.

Intelligent contact form bot

Collects contact information when you are offline or unavailable to chat so that you can get back to customers even if they left your site.

Targeted chats (triggers)

Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.

Correct typos

Correct answers after sending the chat message.

Works everywhere

Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.

Looks & feels like a messenger app

Smooth animations, avatars, beautiful design.

Agent photos visible pre-chat

After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality live chat interactions.

Work from a browser, desktop or mobile apps

Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!

Free forever plan.

Integrates with

  • Front,
  • Help Scout,
  • Slack,
  • Zapier,
  • Webhooks,
  • Facebook

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

See all pricing options
Free plan

Free

  • Most features

  • Free forever

Pro Plan

$19/month

or $15/month billed at $180 once per year

  • Real-time visitor list

  • Detailed visitor info

  • Intelligent chat form bot

  • Targeted chats (triggers)

  • Typing insights

  • Saved replies

  • File transfer

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.9 of 5 stars
 Based on 396 reviews

  • 5 of 5 stars
    93% of ratings are 5 stars
    (367)
  • 4 of 5 stars
    4% of ratings are 4 stars
    (17)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (5)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (6)
View all 396 reviews

Most recent reviews

American Tradition Cookie Cutters

Rating
5 of 5 stars
Posted
November 19, 2019

I love this app! I have used it for quite awhile and I even moved my site to a different platform without missing a beat. Great customer service and the options it gives are great. I am a paid subscriber but the cost is worth it as far as I am concerned. In addition to the chat on the site I get my Facebook messages for my business directly in the app so I can respond quickly. Would recommend this app to anyone!

Oolabooshop

Rating
5 of 5 stars
Posted
October 8, 2019

We are using the app for our beauty products store: www.oolabooshop.com
It is easy to use also on your mobile so you will never miss a chat.
Easy to make it available for more users, eventhough it needs a monthly plan.

Beauty Refinery

Rating
5 of 5 stars
Posted
October 6, 2019

I have a beauty/skincare store (www.beautyrefineryshop.com). Chatra is easy to use and I like being able to see who is coming to the store. It brings a more personal touch to acknowledge people when they "enter" the store. I like the ablility to do online and offline with messages that you can customize when you are offline.

View all reviews