Chatty AI Chatbot & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.9 (1,801)
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Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
No time to chat and sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. Powered by advanced models, AI chatbot answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from all channels in one inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever.
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales agent
- Inbox & Team: Manage conversations with your team from all channels in one inbox
- Sales automation: Send proactive targeted messages based on visitor behavior
- FAQ page: Create a help center to empower customers to find answers on their own
- Mobile app: Keep track with all inbox from your devices anywhere, anytime
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Flow
- Shopify Admin
- Klaviyo
- Messenger
- Zendesk
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 50 AI conversations/ month
- Unlimited human conversation
- AI trained up to 200 products
- AI answers FAQs & recommends products
- Email connect
- Widget customization
- After-hours auto reply + saved replies
Basic
$19.99 / month
or $203.88/year and save 15%
$0.4 per additional AI conversation
Features
- 100 AI conversations/ month
- Standard AI model
- AI order tracking
- 5 members
- Multi-channel inbox
- Translation & Auto translate
- 12-month chat history
- Basic analytics
7-day free trial
Pro
$68.99 / month
or $707.88/year and save 14%
$0.4 per additional AI conversation
Features
- 500 AI conversations /month
- AI Shopping assistant
- Pro AI model - smarter & higher accuracy
- Proactive engage
- Auto-recover abandoned. carts
- AI reply on socials
- Advanced analytics
- Unlimited conversation history
7-day free trial
Plus
$199 / month
or $2,039.88/year and save 15%
$0.4 per additional AI conversation
Features
- 1000 AI conversations /month
- Train AI with up to 20,000 products
- Pro AI model - higher accuracy
- Unlimited member
- Dedicated AI consultant
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,801)
It is getting worse and worse. The more they raise their prices, the lower the quality becomes. The system constantly gets stuck in loops, is extremely difficult to work with, and logs me out every time I use it on my smartphone.
The whole experience is incredibly frustrating. Even the FAQ content is no longer properly recognised by Google Search Console, which creates additional problems for website owners. Paying more for a service that becomes less reliable and less functional is simply unacceptable.
Hi team,
Thank you for your honest feedback, and we're truly sorry for the frustration you've experienced. This isn't the standard we hold ourselves to, and we want to make it right.
On the issues you raised: the logout problem has been actively investigated and we've already implemented a fix that's now in final testing. You shouldn't have to keep re-logging in, and we're close to rolling it out. For the FAQ not being recognized by Google, we found that the app is currently disabled in your theme's App Embed (Shopify Theme Editor); once it's re-enabled, the FAQ content will render and be picked up again. We'd be glad to walk you through this.
We also hear your concern about pricing. Our recent changes go toward improving the product, especially the quality and accuracy of our AI and FAQ features, and we're sorry if that value hasn't shown up in your experience yet.
Our team has reached out to you directly to help resolve everything and make sure your store is running the way it should. We'd genuinely love the chance to turn this around for you.
Best regards,
Chatty Support Team
App bugging. We lost 1 day of customer support. We lost many customer requests. Customer support was not hurry to fix the problem. As a small company, we cannot afford to lose customer trust.
Hi Chic Marine Team,
This is Liz, Customer Success Leader at Chatty. I followed up with you personally over email as well, though I am not sure it reached you at a good time, so I wanted to reach you here too.
First, I am truly sorry for the frustration this caused. I completely understand how serious it is to lose access to your customer messages, even for a short time, and you had every right to expect better from us.
After your report, our development team investigated this thoroughly, and on our end the inbox is loading and displaying messages correctly, with no error found in the system. Because of that, we suspect something specific to your browser may be interfering with the app. Could you let us know whether you have any browser extension installed that might be blocking or modifying the app, such as an ad blocker, privacy or script blocker? That would help us pinpoint what happened on your side.
I can see you have uninstalled Chatty, and I completely understand that decision. If you are open to it, I would be grateful if you would consider reinstalling so our team can work with you directly and make sure everything runs smoothly this time. We are here and ready to support you.
Warm regards,
Liz
Customer Success Leader, Chatty
I have tried a couple of AI bots, but Chatty is the best by far and it keeps improving. From day 1 the support has been great and probably one year on (maybe more) the support is still just as good. Not is it just good, but they are also proactive and will look at your set-up and suggest improvements. Linda was helping me with an issue the other day and the support provided could not have been better. It's a recommend from me.
Support
App support provided by Chatty AI Sales Agent - For live chat & helpdesk.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store analytics, Online Store, Shopify admin
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Edit customers
Browsing behavior, customer data
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Edit products
Products, publications of products on sales channels, product listings, collections
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View orders
Assigned fulfillment, order fulfillments, all order history
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View discounts
Discount codes and promotions
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Edit store analytics
Web pixels
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Edit Online Store
Online Store pages, theme
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Edit Shopify admin
Files
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View other data
Locales, Shopify Markets settings, product and variant inventory
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