Chatty AI Chatbot & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.9 (1,761)
- Developer
- Chatty - AI Chat Agent Helpdesk & FAQs
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Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
No time to chat and sell 24/7? Let Chatty AI chatbot handle it with live chat & helpdesk. Powered by ChatGPT 4o, it answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from all channels in one inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever.
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
- Inbox & Team: Manage conversations with your team from all channels in one inbox
- FAQ page: Create a help center to empower customers to find answers on their own
- Sales automation: Send proactive targeted messages based on visitor behavior
- Mobile app: Keep track with all inbox from your devices anywhere, anytime
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Flow
- Shopify Admin
- Messenger
- Zendesk
- Klaviyo
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
Features
- 50 AI conversations (lifetime)
- Train AI with up to 100 products
- Basic AI model
- 1 member
- Multi-channel
- Translation 1 language
- Live chat: 90-day chat history
- Professional FAQs page
Basic
$19.99 / month
or $203.88/year and save 15%
$0.4 per additional AI conversation
Features
- 50 AI conversations/ month
- Train AI with up to 500 products
- Basic AI model
- 5 members
- Multi-channel
- Translation & Auto translate
- 12-month chat history
- Basic analytics
7-day free trial
Pro
$68.99 / month
or $707.88/year and save 14%
$0.4 per additional AI conversation
Features
- 300 AI conversations /month
- Train AI with up to 8,000 products
- Pro AI model - smarter & higher accuracy
- 10 members
- Multi-channel
- Unlimited chat history
- AI reply in multiple channels
- Advanced analytics
7-day free trial
Plus
$199 / month
or $2,039.88/year and save 15%
$0.4 per additional AI conversation
Features
- 700 AI conversations /month
- Train AI with up to 20,000 products
- Pro AI model - higher accuracy
- Unlimited member
- Dedicated AI consultant
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,761)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants recommend this app for reducing customer support workload by efficiently handling inquiries and providing instant responses. They appreciate features like AI-driven chat, product recommendations, and FAQ management, with seamless integration with WhatsApp, Messenger, and Instagram. The app is customizable, allowing tailored responses. Merchants praise its smooth operation, easy setup, and responsive customer support, finding it valuable for enhancing customer service and streamlining operations.
Our team consistently has a great experience using this app. Whenever we run into an issue or have a question, the live agents are quick to respond and extremely helpful. Hana in particular is always awesome and goes above and beyond to assist us.
With so many products on our website, navigating can be confusing for customers. Every contact that comes through the Chatty app is a great opportunity to learn and tweak the info we feed it. Very impressed with how much the conversations have improved in helping people find the right product. The Chatty team is always quick to reply and ready to help. Special thanks to Hana!
This app changes the exact URL I paste into the AI chat responses (my “Start a Return” link gets rewritten to a different link). I need the chatbot to send customers the same link I provide, without modifications.
Support told me: “links that require authentication may not work consistently when shared in automated AI responses.” That’s not acceptable for a returns link and doesn’t solve the issue.
Not reliable for customer-facing support.
Hi there,
Thank you for taking the time to share your experience. We truly understand how important it is for a customer-facing chatbot to send exactly the link you configure, especially for critical flows like returns.
In some cases, links that include authentication or dynamic redirect parameters may not behave consistently when delivered through automated AI responses. That said, the goal is always to ensure your customers receive a stable and reliable entry point to complete their request without confusion.
A more consistent approach is to use a fixed return page URL as the main entry point, where customers can then proceed through the login or return process normally. This helps maintain link stability while preserving the intended return flow. Our team can also configure the chatbot response as a fixed answer and adjust the AI training content to prevent unwanted modifications.
We would genuinely appreciate the opportunity to review your setup and assist directly to ensure everything works as expected. Please feel free to reach out to our support team so we can resolve this properly for you.
Best regards,
Chatty Support Team
Support
App support provided by Chatty - AI Chat Agent Helpdesk & FAQs.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, blog contributors
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store analytics, Online Store, Shopify admin
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Edit customers
Browsing behavior, customer data
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Edit products
Products, product listings, collections
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View orders
Assigned fulfillment, order fulfillments, all order history
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View discounts
Discount codes and promotions
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Edit store analytics
Web pixels
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Edit Online Store
Online Store pages, theme
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Edit Shopify admin
Files
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View other data
Shopify Markets settings
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