Reviews (1,586)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer interaction through real-time support and a customizable chatbot that learns from user interactions. Key features include live chat, order tracking, and product syncing, all noted for their ease of use and customization. The intuitive design and responsive support team are praised for improving customer satisfaction and loyalty, potentially increasing order numbers.
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We've been using this app for about 4 months now, and we just recently upgraded our plan to access some other features (more products for AI to learn from, more agents etc.) - so far it's worked pretty well for us. Their chat support is also very responsive.
We've been using Chatty for a little while, the interfaces look professional, and the plugin is easy to work with.
Encountered a few small issues during set-up, which were quickly solved by their live chat team, in particular Audrey and Nikita.
Would recommend Chatty for proper FAQ and contact info to your customers.
Great customer support from Abby.
A rather intuitive and well-designed application, with responsive and friendly customer service (thanks Hana!). The chat functions are very interesting, and the FAQs are easy to build and integrate into our store. A few technical instabilities were quickly corrected by the teams, and the features planned in their roadmaps are very appealing. We'd like to see even more customization possibilities, but the result is already very cool.
Thanks Abby from avada she help me to customize widget. :D
Good app, glitches a bit, missing some features and customizations but support guys are active and helps to manage problems - Nikita and Charles did a great job. Until it's free, it is good, but if there will be fees in the nearest future there should be fixed many things.
Good app with all the features I need. Hana was very helpful
still testing but the support has been amazin
Needed help to solve some little issues with the app and the Customer Support team was amazing. Very quick and solved everything. More, Tiana and Maison helped us customizing some things at our page in a couple of minutes. They work very well!
Really helpful support, Tiana answered everything so quickly and helped with all she could. The four stars is because we can't remove the branding, otherwise 5.