Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,169)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

August 26, 2024

A rather intuitive and well-designed application, with responsive and friendly customer service (thanks Hana!). The chat functions are very interesting, and the FAQs are easy to build and integrate into our store. A few technical instabilities were quickly corrected by the teams, and the features planned in their roadmaps are very appealing. We'd like to see even more customization possibilities, but the result is already very cool.

Moustikill
France
About 1 month using the app
September 20, 2024

Really helpful support, Tiana answered everything so quickly and helped with all she could. The four stars is because we can't remove the branding, otherwise 5.

Thistle and Spire
United States
About 1 month using the app
July 23, 2024

We've been using Chatty for a little while, the interfaces look professional, and the plugin is easy to work with.
Encountered a few small issues during set-up, which were quickly solved by their live chat team, in particular Audrey and Nikita.

Would recommend Chatty for proper FAQ and contact info to your customers.

Tones Gallery
Netherlands
3 months using the app
August 25, 2024

The support is very good. I had an issue with the chat showing up on the home page, and tech support was very quick to solve the issue. Thumbs up!!

RTS Gifts Emporium
United States
About 1 month using the app
August 28, 2024

Needed help to solve some little issues with the app and the Customer Support team was amazing. Very quick and solved everything. More, Tiana and Maison helped us customizing some things at our page in a couple of minutes. They work very well!

Queen V
Portugal
2 days using the app
September 11, 2024

Hana & William were extremely helpful in testing and resolving my issue. Both polite, professional and very knowledgeable.

Sweathelp
United Kingdom
28 days using the app
October 8, 2024

By the moment we are so happy with the app and with the support, specialy with abby

Alhamas
Spain
3 months using the app
November 4, 2024

Many thanks to Damian and Andrew, very quick service and very patient

SuperEQ
Hong Kong SAR
18 days using the app
October 20, 2024

Hana thank you - quick and fast support!

Mary Luxe Boutique
Italy
19 days using the app
July 30, 2024

Hi, I'm finding the app quite convenient to set up on my website but will know for sure once my website is live. Hana has been very helpful in solving my queries.

Hettansh
India
5 days using the app