Chatty: Livechat Helpdesk, FAQ , 1,519 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, robust live chat and FAQ features, and seamless website integration. They value the customization options for brand consistency and note the app's reliable performance without affecting store speed. Many highlight the exceptional customer service, describing the team as quick, efficient, and professional. They recommend the app for enhancing customer service and user experience.
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Hana is always quick to answer and really great help. Great support
Onboarding was smooth with the help of Lydia, who was there to help with any questions.
Staff gentile, sopra tutto Pamela, che mi ha aiutato a siatemare l'appilcazione che funziona molto bene ma un pò complessa.
Great app, great customer service, and it's Free.
It's mostly a FAQ app though, as there isn't any chat integration. It just redirects to your what's app or messenger open's email app.
Le service client est super réactif ! Problème résolu en moins de 10 minutes. Les premiers pas sur cette application se passent bien.
So far the support has been amazing from the team. They respond very quickly and efficiently. Thank you to Hana for her help with a page issue. :)
It would be great if there was a feature to customise the URL and more styling options. Everything else works amazing :)
Audrey is very helpful!
jasmine and maison helped quite promptly with our doubts and queries
Are they purposely limiting the FAQ questions so that we have to reach out to customer support to get unlimited? And then funneling us to write a review? I don't know for sure, but it seems like it. I haven't even tested out the product yet on my store. Will update my stars if it is good.
Update: The product worked well. I did have an issue but the customer support helped very quickly. I'd recommend using the app. Changing from 2 to 4 stars.
This review is not for the app just yet as I have just installed it and will be using it. But the help desk service from Esther is 5 stars, very quick in responding, thank you