Chatty: Livechat Helpdesk, FAQ

Chatty: Livechat Helpdesk, FAQ

Built for Shopify

Reviews (1,622)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
    1.6K
  • 2% of ratings are 4 stars
    35
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    3
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features that allow for smooth integration. They value the live chat and FAQ capabilities, which enhance customer service and lighten the load on support staff. The app's performance is reliable, positively impacting businesses. The customer service team, including Tiana and William, is commended for their swift and professional help. This app is recommended for improving customer interaction and streamlining support processes.

June 5, 2024

A bit disappointed that you are not able to upload any profile photos to match your chat avatar. THey can only grab your logo from your Shopify store which won't work bc my logo is cut off. There isn't a way to upload any photos via chat either. Hopefully, they will offer these in the future.

Designs By Wildside
United States
31 minutes using the app
Chatty replied June 7, 2024

Hi Designs By Wildside Store owner,

We wanted to thank you for taking the time to leave a review and provide valuable feedback.

Regarding your concern about uploading profile photos to match your chat avatar, we understand the current limitation where only the logo from your Shopify store can be used, which might not work if the logo is cut off. We have forwarded this request to our development team for consideration. In the meantime, you can change the logo using CSS if that helps.

As for the ability to upload photos via chat, we're pleased to inform you that this feature is currently in development and is estimated to be released soon. We will definitely notify you once it is rolled out.

we noticed that we haven't had the chance to communicate directly yet. We hope you consider reinstalling the app so we can provide better support and ensure you get the most out of our service.

Thank you again for your feedback and patience.

Best regards,
Chatty Support Team

1
1