Chatty: Livechat Helpdesk, FAQ

Chatty: Livechat Helpdesk, FAQ

Reviews (2,026)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
    2.0K
  • 3% of ratings are 4 stars
    51
  • 0% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    3
  • 0% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication with features like live chat and customizable FAQs. It's praised for its ease of use, effectiveness, and free access to premium features such as integration with WhatsApp, Instagram, and Facebook chat. The ability to track orders and customize the chat interface to match store aesthetics is also valued. The app's performance is noted as seamless, and the customer support team, including members like Hana, Audrey, and Tiana, is commended for their responsiveness and efficiency.

August 20, 2024

Hana was great in helping with what I needed :)

DiscStore
Norway
2 days using the app
June 5, 2024

A bit disappointed that you are not able to upload any profile photos to match your chat avatar. THey can only grab your logo from your Shopify store which won't work bc my logo is cut off. There isn't a way to upload any photos via chat either. Hopefully, they will offer these in the future.

Designs By Wildside
United States
31 minutes using the app
Chatty replied June 7, 2024

Hi Designs By Wildside Store owner,

We wanted to thank you for taking the time to leave a review and provide valuable feedback.

Regarding your concern about uploading profile photos to match your chat avatar, we understand the current limitation where only the logo from your Shopify store can be used, which might not work if the logo is cut off. We have forwarded this request to our development team for consideration. In the meantime, you can change the logo using CSS if that helps.

As for the ability to upload photos via chat, we're pleased to inform you that this feature is currently in development and is estimated to be released soon. We will definitely notify you once it is rolled out.

we noticed that we haven't had the chance to communicate directly yet. We hope you consider reinstalling the app so we can provide better support and ensure you get the most out of our service.

Thank you again for your feedback and patience.

Best regards,
Chatty Support Team

1
1